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Honeywell - 550 Sq. Ft. Portable Air Conditioner - Black/Silver-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 322 reviews

88%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Portable Air Conditioner Honeywell

    Posted
    sllen
    • My Best Buy® MemberMember

    I had searched for quite awhile reading reviews after reviews hoping to select the right portable air conditioner to use in Southern California weather conditions. Well this was an excellent choice. Not only was it extremely easy to set up took 5 minuets and it's very easy to move from room to room. It cools my living room roughly 15x20 and kitchen roughly 12x12 in about 10 minuets. I also use wheel it my master bedroom which is only 10x12 which cools in minuets! I have had it for 2 weeks and have used it every day and works beautifully! In fact I'm going to purchase another one just so everyone in my family can enjoy the coolness at the same time! The way my home is set up unfortunately the rooms do not connect well enough to use the one unit. But since I have been so happy with how this unit works I am OK with getting another one. When the unit is on the low setting it is about as noisy as a normal small circulating fan on low. When you run it on high while the air conditioner is fully charging rather than when it turns to fan when correct temp has been detected it can be loud for a small room but not bad at all for my living room, white noise that is totally OK. Temp. is a bit off when you select say 69 degrees it may read more like 66 when really not that cool. But I could careless what the number is as long as I am not HOT who cares! Great unit for the money and I would recommend this over and over again! And for the record I never take the time to give feedback but I thought this unit was worth letting others know! COOL and HAPPY!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very satisfied with the performance and quality!

    Posted
    CoReim30
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    When my air conditioner went out in my rental condo, I needed to find a quick solution to keep my tenant cool while I waited for the warranty company to fix the air conditioner. I wanted to make a wise choice with my purchase because, let's face it, these aren't cheap, so I was looking at this purchase as an investment. After several days of endless reviews and searching, I decided on the Honeywell brand and on this model in particular. The unit is very easy to hook up and very easy to use. The unit runs quiet for an air conditioner and doesn't rattle or sound cheap. The item weighs quite a bit, but has a smaller footprint than other models. The built in coaster wheels makes it easy to transport, and let's face it, it feels like a very well built machine. After I get the air fixed in my rental condo, I plan to hook this unit up in my bedroom to run at night and save on energy costs. I'm very happy with the performance of this machine and when I took the temperature of the air that it blows, it registered 38.5 degrees F on my laser thermometer. Overall, very impressed with this machine, the remote control that is included is just an added bonus. If you are looking for a a well built portable AC unit that delivers, then you'll be satisfied with this model.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very Happy so Far

    Posted
    DOUG
    • My Best Buy® Elite Plus MemberElite Plus Member

    First let me say that Honeywell tends to have good products & their customer service is very easy to work with. They stood behind their air purifier we bought & replaced it without having proof of purchase. Kudos to them! Now for this air conditioner. Had never bought a portable one before plus didn't know anyone who had one. Looked at reviews & this one had good ones. Just bought an older home where the central AC doesn't seem to be keeping up with the southeast Texas heat on the master bedroom side of the house. Didn't want to mess with gaudy protruding window unit to take away from exterior look. Let me say that couldn't be happier with purchase. Comes with window kit that literally snaps together. Easy easy install. Doesn't look bad from outside. Furthermore, it gets that large master bedroom down right cold at night! Mainly when use it. Before would maybe break a sweat at night...now I'm grabbing for comforter. Only thing I'm unsure of is what electric bill will do. Time will tell. But no regrets on this purchase & would recommend to all. And with 5 year warranty...can't go wrong

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Waste of money

    Posted
    SusieT
    • Verified PurchaserVerified Purchase

    We bought this unit to cool a 140 square foot room. (We live in Phoenix, 2nd floor, western exposure, room over the garage. It's hot.) The unit is properly installed on level laminate flooring with the exhaust hose straight to an outside window. We had a previous LG unit for 5 years that recently stopped working and read the excellent reviews on this one before buying. Within 3 weeks it started rattling- the face plates on the exterior were all rattling against one another. OK, maybe it rattles. It's past the return date but still blowing cold, so we deal with it. 5 weeks in and the thermostat stops working. It reads 59, the room is 77, it's set to 65. The machine starts grinding and making awful noises and all the while blowing hot air because it thinks the room is 59. Meanwhile we sweat. Best Buy won't return our money and we are in the midst of battling Honeywell to try to get a replacement. The cust svc hours are only 8:30-5:30 EST M-F- inconvenient when we're on PST and the rep wants us to call after the unit has been running when the noise starts- usually between midnight and 4am and wants us to go out and buy a thermometer to hold next to the unit so we can prove the ambient room temperature is not what the thermostat on the unit is showing. They can't promise we'll get a replacement and clearly we won't get our money back. Here's a thought- if it was working right, I wouldn't be calling. I know why this item was on such a good sale- because it's AWFUL.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Made our lives better

    Posted
    succulentlady
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After living in Boston for several years without an air conditioner, we finally had enough and purchased this AC at the beginning of this summer. We've had a great experience with it so far in terms of how well it cools our 1-bedroom apartment. It was pretty simple to set up, though I wish the hose were longer. Yes, it's is "noisy" but not really any more so than a window unit. One star docked for the fact it came to us without the full window kit, and dealing with Honeywell customer service was not exactly a treat. I contacted them asking to send the part, they said OK and told us when it would arrive. It didn't arrive and I asked for an updated estimate, at which point they told us they never sent it because shipments weren't going out from the day I asked for the kit to the day it was supposed to arrive. Why not tell me this up front, or when you found out there would be a delay? Then it turned out the window kit needed to be signed for (I was never told this until the unsuccessful delivery attempt), so I had to take a day off work to receive it. We love our AC now that it's in, but I dread ever having to deal with Honeywell again.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Quiet - Works Great - Add a Vornado Air Circular!

    Posted
    Ilikemyacportable

    12,000 BTUs or 1 Ton of Air Conditioning I am cooling a bedroom where it is and using a Vornado Air Circular to move the air into my adjacent living room. Temperature in the Living room is averaging about 4 degrees F. higher than the bedroom that is really cool. My 3.5 ton central air went out and this is a stop gap before investing in a new central air at about $6,500+ I have ordered the newer replacement that is 14,000 BTU or just under 1.2 tons. It will be placed in the dinning room along with another Vornado Air Circular to move the air into the living room. I'm guess then the living room will be about 2 degrees F. higher than my bedroom or dining room. So for a little over $1,000 compared to over $6,500 I can wait until towards winter when better central air deals are to be hand. I added this last year about 15 to 18 inches of blown in insulation that is making an unbelievable difference in power use. This gives me time to better figure out and plan my new ac system. Better air flower is of a main concern and needs some good engineering planning. When I get my new ac system then these 2 will make for great emergency back ups. My experience with ac units is they only break down when the air is the hottest. Hope this helps. Note: I choose just the ac unit and not the heat pump for where I live and I like to keep things as simple as possible.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Cool as a cucumber!

    Posted
    Hate2shopshopper

    Tried to find a portable unit to cover a large area. Our living room is 12' x 17' and our kitchen area is 12' x 17'. There is also a staircase and a hallway. This unit is FAST to cool and is more than adequate for this large open area! Sometimes it is actually too cold! There is noise accompanying it but with a small rug placed underneath it (we have hardwood floors) it cuts the sound in half! Shipping was exceptionally fast! *****caution*******Our first unit came damaged right out of the box. The window kit was cracked on arrival. The placement inside this box is NOT conducive to not being damaged. Honeywell needs to address this! Had to bring unit back to our Best Buy for a swap out. (Inconvenient considering we had free shipping)! This is a heavy unit! Very happy so far! To be honest, I think if we open up all the adjoining rooms it may take care of the whole downstairs living area! We have the 12,000 BTU unit.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Does the Job

    Posted
    corgifan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We installed this in our master bedroom on the upper floor--faces west and gets the hot late afternoon sun. We have central AC but after a hot day a little extra cooling boost is needed. The Honeywell works great. We turn it on about 8:00/8:30pm and let it run until 9:30/10:00pm--usually about 90 minutes. We haven't had a days-long heat wave to content with so far this summer (2014), but we would keep it on all night if we needed to. We could tolerate with the AC noise level--and we are somewhat noise sensitive people. Cools the master bedroom very well. Note: We have the 14,000 BTU model in our art studio (a room without AC) and the unit works fine. It was easy to install. The only issue is that the window fit could be better. We bought duck tape to seal the fitting. Also--and this is a general comment more than a negative on this particular Honeywell--I am always looking for a quiet running machine. This is quiet for an AC but I wish the manufacturers would come out with a whisper quiet one--perhaps one with a super low fan setting.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Better than nothing (barely)

    Posted
    Katie5k
    • Verified PurchaserVerified Purchase

    The rigidity of the exhaust hose reduces the portability of the unit. It was necessary to position it about 4 ft away from a window. I had to move furniture to accommodate it. It's far noisier than window units I have used. And the past 2 summers I got better cooling using 2 window units - one 6000btu and the other 5000 btu. The specifications describe that an "auto evaporation system ensures that water is automatically removed from the system". Yet the owner's manual describes how to empty the water. And I had to empty it twice in 3 days. I probably used it 5 days total this summer. It took the edge off the heat and humidity. But overall I was very disappointed. I wish I had just bought another window unit. I would have returned it but it's so heavy there was no way I could have got it in my vehicle to bring it back to the store.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great!

    Posted
    aegr
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After purchasing and returning another portable AC unit, I purchased this unit. It was more expensive but so far I'm very pleased with it. It looks nicer than a lot of other units I've seen and it works great. It comes with a remote so you don't have to get up in the middle of the night to turn it up/down. It is a bit noisy but I don't mind the white noise while I'm sleeping. The filter has to be cleaned every few weeks but that is easy. It also has to be drained every so often but I have yet to try that so we'll see how that goes. The installation was fairly simple; the connector tube is a bit sensitive and falls out somewhat easily and the window coverings look a bit cheap but they are covered by a curtain in my bedroom so I don't mind. All in all, it does a great job of cooling down a room and I'm happy with it.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Could be better

    Posted
    Nick
    • My Best Buy® Elite Plus MemberElite Plus Member

    While it blows cold air, it's only really good up to at most 10 foot away from the unit for any cooling effect. This is in a well insulated home attempting to cool a 400sq ft area. I wish it had oscillation to the blower and also an economy mode so that I could turn it on in the morning when it's still cool inside without having the fan motor running on high for 4 hours before it needed to run the a/c compressor, just seems like a waste of energy and wear on the unit. The plastic piece for the window is complete garbage, I ended up making a much more solid and better looking blocking plate out of wood. Having a remote is a nice feature when your feeling lazy. Without comparison to other units I'd say it is a decent one but I wouldn't expect it to do a good job at max Sq footage advertised.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Really flexible AC that puts out cold air and is e

    Posted
    Arctictraveler
    • Verified PurchaserVerified Purchase

    I use window AC's, I wanted one portable for my house to use in rooms without window units. I also wanted it to use away from my home. I have AC wherever I am! It was easy to set up, is very flexible to use, and performs. I bought the 12,000 BTU model. I also bought a new 12,000 window unit for my living room. Instead of installing it I used this portable unit for over a month. Finally put in the window unit, they both worked well alone. If you want flexibility and don't want to keep lifting window units try this model. I would like to see them provide a little more mounting hardware to fit casement windows and to keep the exhaust unit snug in the window. I bought foam tubes for insulating pipes and used that to mount the exhaust piece. Worked well.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    seems to be the class of the bunch

    Posted
    04snake
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We only decided on the Honeywell after reading the many positive reviews other units like LG did NOT have. Don't need A/C all the time in the NE but is great to have for the couple months it gets humid and hot. Any one of these units might take some McGivering to get the exhaust vented out of non-standard windows so for some having a professionally installed window unit might be the choice but this 1200 btu unit is basically as good as two of those smaller window units. Simple to operate, only need to empty it every 3-4 days, no dribble on our wood floors. very happy.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worse warranty in the industry.

    Posted
    Mobo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The unit's blower fan broke less than one year from the purchase. I called Honeywell and after a long back and forth they asked me to have them listen on the phone to the unit! The person on the phone diagnosed it as a broken blower fan. He then ordered a part for me which was sent to me. When I received the part I called and they said I would have to. Hangs the prt myself! Then they said it was a misunderstanding and they would send a replacement unit and I would have to dispose of the old unit! I asked if there were other options and they said no! Then they asked me to send in photos of the cut cord and front, side rear etc. They finally sent me an email saying that the way the exhaust was connected with an extension voided the warranty and refused to honor the warranty. Good bye $500, good bye Honeywell!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome A/C for the money

    Posted
    Sheen
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After hours of researching for an A/C, this is the one that had overall great reviews from people. I needed an A/C for my room to prevent myself from dying of heat exhaustion when going to bed. I'm very happy with how fast it cools down my room on a hot day when I come home and just press the power button. I don't have too much window to floor A/C space for the hose and I this works just right for the amount of floor space I need to give it for the hose to attach to the window. Other similar A/C's needed more space for the hose but because I have my bed near the window I have very limited space. The style is nice too, it's large which is the only negative I see but most units for 12,000BTU are similar in size. I'd recommend this product.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Everything we wanted

    Posted
    LMMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We needed a new portable AC when the old one, bought 6 years ago, stopped working. We need it for our bedroom as it's a large house with only one A/C zone, plus the bedroom is above the garage. Our HOA doesn't allow window units, so this is perfect. The Honeywell had the best ratings, plus the delivery to the door. I set it up myself, and we've had it going almost every night for the last 2 months. It's efficient, cools the room quickly, easily adjusted. The fan makes some noise of course, but it's not disturbing, and we both sleep through it. An excellent product.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok Portable AC

    Posted
    JGreika
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've had 2. The first one lasted one summer & then started making a clanking noise; as well as the air was no longer ice cold. I put it in storage after summer & hoped for the best. I called around to get it serviced but the shipping fees & cost just to diagnose the problem were high. I tried it this summer & it didn't work at all. Fortunately they had a 2year warranty; the process was actually very simple & they did have a new unit within 4days once the RM was complete. The new product was identical & worked great. 2 months in the temp adjust buttons no longer work I cannot adjust the temp whatsoever; but it does work & does pump out ice cold air. Fortunately it stuck on 71 degrees which is fine.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Life Saver

    Posted
    imaginaryfriend87
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love this product. I would not be able to survive the summers in the San Fernando Valley without it. I have it in my converted garage. Does a great job cooling the room. The timer setting is very useful. Product looks very sleek and modern. Some people don't even know what it is when they walk in. Negatives: - the display lights are pretty bright and annoy me at night. - not as quiet as I would like. I have to turn my tv up when it's on and I don't prefer sleeping with it on. I was able to get a on/off switch from my home alarm provider (TWC) so now I can turn it on and off via my Android app. Very cool!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Returning ASAP

    Posted
    Frag

    This was the only unit they had at my store. Setup was easy, it started blowing cold air and I thought it was all good. I come back into the room, it's not really that cool so I set it to blow at 61 degrees the lowest it goes. 3 hours later my living room is at 88 degrees. It blows cold air, but it's simply not powerful enough to cover the room-no way. Even with the power on HIGH and at the lowest temp, I could barely feel the cool air on me 5 feet directly in front of it. This is a 330 sq foot living room with everything sealed up, and it's still super hot even with this blowing. I wouldn't bother if I were you...unless you just need it for a really, REALLY small room. Forget about cooling a decent sized room w/ this.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not what I was hoping for

    Posted
    BallyBoy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I did a ton of research on Portable AC Units prior to buying this unit as my needs were very specific. I needed a unit that would cool an area of 6' wide by 20' long ( kind of like a hallway ), but this unit would really only cool down about the first 10' and then nothing, The blower isn't powerful enough to blow air more than 8-10 feet and then it dies off....I read through all of the previous 'reviews' for this unit and it's not really as "loud" as some people made it out to be....I ended up returning it because it did not do what I needed it to do for "me".....

    No, I would not recommend this to a friend