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Customer Ratings & Reviews

Hoover - WindTunnel 2 Rewind Upright Vacuum - Blue-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 2024 reviews

94%
would recommend to a friend

Expert rating

Rating 3.8 out of 5 stars with 1 review

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 104 Reviews
  • Rating: 3 out of 5 stars

    TBH I'm on the fence IDK....

    Posted
    Truthfully
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I'm still testing out this vac, I don't know if I like it or not. It does have it's cons and pros coming from somebody who has owned their previous vacuum for over 10+ years. This is my first bagless vac that I've ever owned and I'm kind've disappointed with the emptying of the container and the lack of suction it has for edges and corners. Coming from bag to bagless was the first priority in my search for a new vac but from my personal experiences with this vacuum, removing the filth from the container has been a messy nightmare vs just throwing away a secure bag. The design inside the container makes that "simple press of a button" seem more of a dream than reality. I personally feel like the container wasn't designed properly to handle removal of dirt that reaches a certain height inside the container. What ends up happening for me is that the dirt gets stuck at the top and there's also a chance of dirt getting stuck at the bottom around the hinges that supports the door at the bottom of the container so therefor when that happens you have to manually remove the dirt by hand or via some type of stick/tool. I find myself always shaking the container to death over a garbage can in order to remove the filth which is very messy and causes a cloud dust when the Product Features clearly states "Easily empty dirt and debris into the trash with the simple press of a button". which is true in some cases but not all. Second the lack of suction I'm receiving on the sides of this vacuum has me disappointed as well and I don't know if there really is any suction on the sides or if it's just below average side suction all together so be prepared to get a broom when dealing with edges and corners of the walls. Other than that and the lack of a light I give it a 3 out of 5 stars. The overall power of it is amazing though. So I hope this review helps somebody.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Flimsy but powerful; a MESS to empty out

    Posted
    WinterHill
    • Verified PurchaserVerified Purchase

    Bought to replace a Eureka bagless 12 amp vacuum that had a plastic hinge on the canister break. I wanted another 12-amp vacuum cleaner because that's the power I need to suck up cat fur from our rugs. This one is much lighter than my 10+ yr old Eureka, making it easier to carry on the stairs, but the overall feel is that it's flimsy, especially the attachments. It's just as powerful in cleaning the fur from carpets, though. But my major complaint is that, unlike the Eureka, which has a canister that I can just unhinge over a plastic bag to empty out, this Hoover Wind Tunnel 2 REQUIRES that you put your hand inside to pull out the dust, fur, hair, etc. that gets stuck up at the top of the canister. It does not just fall out the way the debris would from the Eureka canister. This is a major design flaw! I've tried using chopsticks to dislodge the debris, but it's a messy process. When I read reviews that mentioned this, I thought these people might not have used a bagless vacuum before. But now I see the Hoover isn't designed correctly to let the debris fall out when the canister is opened or tapped over the garbage can... If I had put the vacuum together and used it within the time period when I could have returned it, I would have brought it back, but I bought it during the holidays and was too busy. (I used a carpet sweeper instead.)

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Just an average vacuum cleaner.

    Posted
    LadyJulia
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is just an average vacuum cleaner. Although the dust bin has a supposedly easy-open latch, it still doesn't empty all of the contents unless you actually reach in and pull the debris out of the canister. The top of the dust bin has an almost impossible-to-open lid. The internal parts have to be unscrewed to be removed for cleaning. Just really a chore to clean after using. The cord is simply not long enough to go from room to room even in a small house. Further, the rewind apparatus is getting slower and slower even though we have only had it two months. This model does not have a light either. Also, it is very heavy and unwieldy to carry. Sand is attracted to the wheels and is deposited when you try to roll the vacuum after unplugging it. If you are looking for an average vacuum, this is the one. Intermediate price. Really would suggest that you shop around for another brand/model. This one is just not the hottest ticket on the market.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Simple and Lightweight

    Posted
    Soozy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This vacuum is absolutely great. I love the fact that you can easily push it around without struggling, and my 4-year-old can use it. It is nice to not have a cord wrapping all around the furniture everywhere I vacuum - it simply retracts back into the vacuum with a push of the button. It is a very easy clean-up process but be sure to empty canister before you vacuum. I did, however, notice that after vacuuming for 20 minutes, I smelled a "burnt smell" coming from the base. The base was very hot and it smelled as though the cord was getting hot since it was so close to the bottom. Not sure? I would suggest resting it and not vacuuming for a full half hour. Another con is that the hose that the attachments hook to, is fairly short. I had a hard time trying to reach the ceiling and my vents and the vacuum kept tipping when I was going along the edge of house and around furniture. Wish the hose can be a little more flexible.

    I would recommend this to a friend

    • Brand response

      HooverUSA

      Hi Snoozy! I see you were having issues with the length of the hose when above floor cleaning. We do have an extended hose available that will fit your model. Part #304079001 (16ft hose) can be purchased at Hoover.com. You will not be able to store the hose on the vacuum due to the length.
      If stored, it will hang off a little. Hope this helps!

      -Giselle
      Hoover Customer CareHoover

  • Rating: 3 out of 5 stars

    Not a better update

    Posted
    BusyMomOf6
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Yes this is powerful but the new Hoover Windtunnel Vacs lack some needed functions such as a secure place for attachments, (They fall off unit) retractable cord, and the extra step to turn a knob to go from hose to floor stinks!!!!!!!!!!!!!!!!!! i returned this to the store. The old one I have was easier to use, took less time but not as powerful. I'm so disappointed. I tried 3 different windtunnel vac until I found one, the Windtunnel (3) that had the functions I was looking for but I had to settle for the extra step to turn the knob from hose to floor. It may not seem like a big hassle but I was use to pulling off hose to get in corners and getting back to to floor without missing a beat. Make sure you pay attention to the features. The vac does work great, the 12 amps are powerful, which is why I put up with the inconveniences.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Part broke on 3rd use

    Posted
    hallo629
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The first couple of times I used this vacuum, I was amazed. It sucked up so many things that I was astounded in the apparent filth I was living in. I had just borrowed a friend's vacuum a couple of days earlier, but it STILL picked up an enormous amount of dust and pet hair. The second time I used it, same thing. The third time I used it, the little pedal to unhook the vacuum broke off. I haven't called Hoover yet to see what they can to do fix it, but I was surprised at how little time was needed to break it. Overall, great suction. I got it on sale, so it was definitely worth the price, if I can get it fixed. Attachments aren't bad, though I do wish the hose was longer when you go to use the attachments. If Hoover will fix it for me, it'll be a great buy. If not...

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Some Features Need to be Improved

    Posted
    mejustsayin
    • My Best Buy® MemberMember

    I bought this product because of the Hoover quality name. While the vacuum worked very nice I had to return it because of a couple features that I thought would cause problems down the road. 1. When using the attachments the beater bar continues to rotate . So to prevent any damage to floor or carpet when using attachments I had to hold the cleaner off the floor and that didn't work too well esp. when trying to vacuum stairs. 2. the cleaner gets hot during use and if you leave the cord wrapped in machine and during use take more cord out the cord is extremely hot. I thought this may end up with future damage to cord. I didn't want future problems so I returned it because of those two issues. The machine was also very heavy.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great power, light weight, but design lacks

    Posted
    EagleEyeHook

    Love the machine; the power, it is light weight and the cord retraction is fabulous. My only issue with this sweeper is the cord location is flawed. All my canister sweepers have had the cord exit/enter the machine in the center of the back or at least 1/3 the way from the floor. This machine's cord enter/exits at the rear near the floor so each time you pull it back to you it runs all over the cord. I always hold the cord in my free hand anyway, but with this machine it isn't enough to hold it up off the floor, you have to keep it taught or it becomes necessary to lift the machine off the cord constantly throughout operation. I miss foot operated height adjustment with this machine, but for the money it works just fine.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    You get what you pay for

    Posted
    foff667
    • My Best Buy® Elite Plus MemberElite Plus Member

    In the end you really do get what you pay for in this case, I purchased when it went on sale for $99 as I was looking for a decent but inexpensive bagless for my new home, at my old home I had a really nice vacuum with a removeable motor assembly great for doing stairs, this does not have that, design of the bagless dirt portion is poor at best and 99% of the time when I click the button to empty the contents it only empties 1/2 of whats there. Hose is very short and even with all the extensions will not reach floor to ceiling which is poorly thoughtout IMO. Rewinding cord is a nice novelty but thats pretty much all it is. Also even when you are just using the hose the brush continues to spin, additionally while it might just be me it seems louder than my last vacuum.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Messy clean up

    Posted
    JJ2005
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The vacuum picks up great. It's the emptying of the canister that's the issue. You are supposed to be able to press a release button that opens the bottom of the canister and releases the contents of the canister. The issue is that the debris often gets stuck around the filter assembly so you have to unlock to canister and use your hand to remove the remainder of the debris. I don't like having to remove the debris with my hand. I would not recommend this to anyone that has the slightest bit of allergies.

    No, I would not recommend this to a friend

    • Brand response

      HooverUSA

      Hi JJ2005! You shouldn't have to use your hands to remove the dirt. The dirt cup has a Max Fill Line. Once the dirt reaches this level the dirt/hair will begin to wrap around the cyclone. Once the dirt reaches the Max Fill Line you'll want to empty it. Hope this helps! ~Kenya, Hoover Customer Care Hoover

  • Rating: 3 out of 5 stars

    You get what you pay for

    Posted
    ShereeG
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is an extra vacuum--primary vacuum (which was moved to my new house) is a much-loved Dyson. Didn't want to spend a lot. This unit is well priced, has a variety of attachments, and many nice features for the price. But, had it one week and the belt driving the brush roll fell off and needed reattachment. It is also quite difficult to push, and the utility hose is ridiculously short. The auto cord rewind is a terrific feature--I love this!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not impressed

    Posted
    Jennessee
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this vacuum to replace one I 'd had for 10 years, that I loved. It feels light and cheap. It has no light. The power switch is inconveniently located. The cord isn't long enough to go through my entire apartment. I have to clean the canister multiple times, which is fine, but the hair doesn't fall out when I open it. I have to put my hand in the canister and pull the dirt/hair/dust out every single time I need to empty it. Gross!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good enough for the price.

    Posted
    Topcat
    • Verified PurchaserVerified Purchase

    Overall this vacuum is good enough for a small apartment. The clip to keep the attachment on the front was missing. Though I have the geek guarantee and have called 3 people no one can seem to find one to send me. Very easy to remove collection cylinder to dump dirt, but so much gets stuck up in the top, it should come with its own tool to pry it out. Cord is pretty long.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great performance, suspect build quality

    Posted
    Setho
    • My Best Buy® Elite Plus MemberElite Plus Member

    Got the vacuum home and assembly was a snap. Used it 2 times and was amazed at how great of a job it did. Third use and the pedal to release the upright portion snapped clean off up in the vacuum itself. I can't even get my hand in there to lower it. Back it goes and I'm hoping it was just a one time thing, I'll be picking up the same model and giving it a second go around.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Entry level vacuum

    Posted
    Amber1L
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    If had this vacuum for a couple of months and like anything new it had great suction. Now I have to go over certain areas two to three times before it picks up anything. I wanted something more powerful than a stick vacuum to do the stairs. It does a great job on the stairs but it's heavy to lug up and down the stairs. This is not a workhorse vacuum. It's great for occasional use.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    High noise level, good suction

    Posted
    MrG11
    • My Best Buy® MemberMember

    We replaced an old Hoover vacuum with this. The old vacuum had a bag and worked great until something started burning inside. This new vacuum has decent suction but is very noisy. My wife has to wear ear protection when using it. The cord could be a bit longer. The dust container is fairly easy to empty but you have to reach inside to get all the material out of it.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Disappointed

    Posted
    Sunshine
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Im not sure if I just got a lemon or if it is a bad product. It had great suction, but lost a bearing within couple uses. Loud vibration, the cord was off n on with rewinding. Took back n upgraded. Always get the Geek Squad insurance!!! So worth it cuz you just never know.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Works well, but...

    Posted
    canyonmommy
    • Verified PurchaserVerified Purchase

    I bought this to replace my old Hoover Wind tunnel, which I loved! But I was very disappointed that the cord is shorter, and I couldn't use it on hard surfaces like my old one. Also the hose is shorter than on my old one which is a bummer when you are trying to get hard to reach places. It does vacuum well though, and it is easy to clean.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Just OK - Cord does not retract

    Posted
    RuthT

    Mine is 1 month old. For the price - excellent suction. Pretty light, but very noisy. Cord does not retract!! On/off switch is inconveniently placed and housed in a "lip" that broke my nail. Unless you have very short nails, this will really aggravate you. I now use a pencil to turn on or off. They need to have women test these things!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Does the job well

    Posted
    Rick
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Very good Vacuum. Especially like the washable filters. One problem I found is the ears for the hinge where the door drops open to empty dirt should not be exposed (hang down) as one got bumped and broke, so door just drops off when you press the button to open it; poor engineering. Good Vacuum though.

    I would recommend this to a friend