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Customer Ratings & Reviews

Your price for this item is $499.99
The comparable value price is $799.99

Customer reviews

Rating 4.6 out of 5 stars with 1135 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are positive about the laptop's overall and processor performance, portability, touchscreen, weight, screen size, and RAM. However, customers are negative about the battery life, overheating, and port selection. Overall, customers seem to appreciate the mix of power and features offered by this laptop.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,135 reviews
  • Pros mentioned:
    Touchscreen

    Rated 4 out of 5 stars

    It's ok for what it is.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's definitely budget level. None of it is terrible, but if you are used to a good gaming system or a good system at work, this will feel off in so many ways. Having said that the screen is the best part about it. It's still decently bright, good color and not terrible. I am not a fan of the pin style chargers included with the HPs. I only get about 2 hours of usage on a full charge with this on "battery saver" settings. But again, bargain prices here. You have to weigh out the pros and cons for your needs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Awesome Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent performance and slim and weightless easy to carry finally simply superb

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Processor speed

    Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performance with braking the bank, fast, reliable for home/work.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Touchscreen

    Rated 5 out of 5 stars

    HP 15.6" Full HD Touch Screen Laptop.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome item for my home and work needs. Well performance of computer till this moment. Great screen.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    Sleek, sexy & affordable!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new portable PC! I was in and out of the store in under 15 minutes. It's sleek, fast and really lightweight. Was easy to set up -- fast walk through and I was up and running. Bought it for travel, perfect pick thanks to my salesguy there.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Good laptop with last years design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very solid laptop that does everything I need and without the delays my old one had when multiple windows are open in several software programs at once. The power supply is the old school power supply only and not a combination of power and data like the newest laptops. This means I can easily connect a monitor through the HDMI port, but can't really use a docking station system. The downsides of that are 1 external monitor, but not 2 and with only 1 powercord, I would always have to disconnect and reconnect the power cord under the desk each time. I happen to have the same powercord from an older HP laptop so I can keep one connected at my home desk, and use the other when working elsewhere so I get some of the same convenience of a docking station. I use the laptop and 1 remote screen rather than 2 external monitors, and I don't have as many USB ports but was a small tradeoff to save almost half the cost of a premium laptop plus docking station and still have the speed and capabilities I need for the science software I use.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, high speed, excellent graphics, good for home or business use.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Great product for home and business.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have bought three of these computers for our business and personal and we love them. They are the perfect size for in-store and to travel with. Very fast and reliable!

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    A Good Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had HP laptops before. This one is a great laptop and isn't too heavy. It's got good battery life and is easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Touchscreen

    Rated 5 out of 5 stars

    HP touchscreen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very powerful computer and a small package. The touchscreen is especially helpful when doing certain Internet tasks. It’s small enough to fit easily into most carry cases and backpacks, But large enough to get work done. This laptop is a very good choice for the price and for the overall performance package it contains.

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Love My PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new laptop. Easy to use and I really like the touch screen. The display is just the right size.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the mouse pad on this laptop. It is really lightweight and skinny. Had no issues so far. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    HP Laptop 15" up and running flawlessly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the laptop I wanted for travel, but the salesperson helped a lot by telling me about 'blue box' items discounted because a customer returned the item, good as new, which Best Buy checked out and re-stocked for sale at a discount. Had it up and running within a day. Took a couple more days to add updates, apps and utilities I use with my other Windows 11 computers. Running great now -- even connected it to my Logitech keyboard and mouse by adding a sending unit to a USB-A port.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    HP computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer, easy to operate, fast processing.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Touchscreen

    Rated 5 out of 5 stars

    Great replacement laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Dell laptop started giving me problems, I replaced the battery and a week later it stopped working unless it was plugged in. So I purchased a HP laptop which was faster and more efficient and it even had a touchscreen. It works great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I learned my lesson

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been buying HP computers for years and have never had a problem with any of them. I decided to purchase another brand last year to maybe save some money. Ooops bad choice. It died and could not be repaired. Got my money back because I took out the extra warranty and bought another HP. This computer is awesome. I learned my lesson.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works Like Everything Else Windows

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a Windows fan…switched to Mac several years ago. However, I wanted something to play my very old Big Fish games on when Windows 10 was no longer supported. Good computer but still not a fan of anything dealing with Windows. Works like everything else does that uses the Windows platform.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Great Deal!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, easy to handle and fast. Software booted up with no problems and the interface was easy to walk through, step-by-step!

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    HP laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the speed and battery life as well as the image. Not heavy at all

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Weight

    Rated 5 out of 5 stars

    Decent Specs for Less Bucks

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For 529$ we can’t expect much more. It covers all the basics for a decent laptop. Light weight with good display.

    I would recommend this to a friend
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