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Customer Ratings & Reviews

Your price for this item is $424.99
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The regular price is $499.99

Customer reviews

Rating 4.6 out of 5 stars with 219 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.3 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 219 reviews
  • Rated 1 out of 5 stars

    Incorrect Specs

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered an 11th Generation Intel® Core™ i3-1115G4 with a Processor Speed (Base) of 4.1 GHz. However, I've received a PC today with 3.0 GHz base speed. I needed it for quantitative data analysis at school with huge data to interpret and my three year old HP ProBook, wasn't suitable for that. So, I ordered a new one. But showing loyalty to HP costed my a PC with incorrect specs. images attached. I wasted a lot of time, money and energy on it. I wasn't expecting this from HP and Best Buy. :( :( You can even see the shadow of the light in the screen. :(

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    HP laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good laptop, for general use, not the best one... The image quality could be better. We loved the fact that is touch screen, at least for your kids will be awesome to use and play

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    Good laptop for the price.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop for the price. The fan gets a little loud when used for an extended period of time or when it is not in a flat surface.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Best laptop ever

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new laptop, I’ve used it for about everything. My favorite part is the touch screen.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great Computer!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer. The touchscreen capabilities are amazing!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it both for my daughter and see is attached to it helps her out great with school

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great Student Laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son has enjoyed this laptop. He likes the touch screen feature and easy use.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good works as expected, nice silver color and good touchscreen.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight, Price

    Rated 5 out of 5 stars

    Great product for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modestly priced laptop. Keyboard is responsive, light weight. I'm a casual user at this point, not requiring a backup for work, etc. so it serves my purpose. I do wish there was some sort of adequate word processing software included. Kind of a pain to have to add that cost onto the top. At the very least, maybe a discount with purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    Has all the basics at a nice price

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm basically using this as a desktop with a monitor, keyboard and mouse plugged in. I also run it on wired LAN. So ... not really able to say how the touchscreen or wifi work, but everything else is super fast compared to my old PC which was at 5 years old. It would have been nice if it had at least one more USB port. I had to get a 4-port hub for when i need to hook up more accessories.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good enough

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it but honestly it’s a bit too big especially for school

    No, I would not recommend this to a friend
  • Pros mentioned:
    Light weight, Touch screen

    Rated 4 out of 5 stars

    Lovely One

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m enjoying my laptop it’s very light weight and gets the job done even though I wish it had a light on it so I can see the keys if the lights off the touch screen is pretty cool

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Wonderful Budget Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer for a college program I'm entering in this Fall. My Macbook Pro (2009) is getting full and slow. It arrived on time and setup/registration was easy. I was able to get it out of Windows 10 S Mode and download the apps I want (ie Chrome, Kindle, and Microsoft Office). I wanted a budget laptop with Windows 10, with reasonable hard drive space/memory, and a media card port. I also wanted a lithium ion 3 cell battery as opposed to the Lenovo Ideapad (which was my 2nd option) that used a lithium polymer battery. I love my new 2021 HP laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and excellent very good working product and I will like to purchase it again. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    HP laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price. Screen not as bright as I would like and resolution not as good as I'd like and battery does last as long as I'd like, but the computer works well enough for what I needed it for and for the price. If I could do over I might have paid a little more for a slightly better machine.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Touch screen

    Rated 5 out of 5 stars

    HP touch screen laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for a great price. Love the touch screen and the size. This is my 2nd HP laptop and I am pleased with the quality and ease of use. I would recommend this product for home use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter absolutely love her hp laptop she got for her birthday.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Touch screen

    Rated 5 out of 5 stars

    Mrs.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the features of this device it wass well worth the purchase. The speed is amazing. And i so love the touch screen feature that it offers!!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen
    Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    HP laptop review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop overall. I’m using it for my college classes and so far it’s great. Only complaint is that it makes this fan sound whenever it’s running for a few minutes before it stops.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Touch screen

    Rated 5 out of 5 stars

    HP laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this HP Intel core I3 computer. I love the touchscreen feature as well as the 15.6 inch screen. It’s such an affordable price.

    I would recommend this to a friend