Customer Ratings & Reviews
- Model:
- 5SE45A#B1F
- SKU:
- 6404824
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the ENVY Pro 6455's high-quality prints and ease of use, frequently praising its compact size and straightforward setup. However, some users experienced connectivity issues, and the lack of a display screen was also a point of concern for several customers. Positive feedback also centered around the printer's quiet operation and reasonable price.
This summary was generated by AI based on customer reviews.
Don’t buy this printer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer ever, neither Bestbuy nor HP will stand behind it. Supposedly have a credit for ink but have only replaced cartridges once before they changed to subscription and printer will no longer work until I give HP a credit card number. That’s not to mention that this “wireless” printer is almost never available over wifi, we normally have to plug into it to print.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
My printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this printer in emergency and because I liked the cost cartridges. It was very easy to set it up and it works very well.
I would recommend this to a friend - Cons mentioned:Connectivity
Unresolved Problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this printer for about six months now. At first it worked perfectly, but then it started refusing to print or scan, and I would get error messages even when the printer was turned on and connected to the Internet. Lately the problem has gotten worse, so that I have to unplug the printer every time I get that error message (which is almost every time I need to print) and then plug it back in, in order for it to work. I spent several hours online with an HP technician who did his best to resolve the problem, but it is back again. I wish I had not purchased this printer.
No, I would not recommend this to a friend Jeckyll & Hyde
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works beautifully at times but too often "moody," unreliable, and time consuming. Frequently goes offline even though connected to strong wifi equipment. Often delays printing for several minutes after hitting Print command. Each time you use this printer you never know what you will get. Total Tech guys have tried to help but without success. Given the price, I would not buy again.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
Thanks for the review and the feedback. While I’m glad you like your printer’s performance when it’s working properly, I’m sorry the device has gone offline so frequently and goes through unexplained delays. I can certainly understand why this would be frustrating. I want to help you remedy these problems. I hope the resources I’ve listed below do just that.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
For input on the lengthy delays – and if the offline issue persists – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Hp envy pro 6455
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this printer i Recommend the standard ink for black is $15.99 and color $16.99 total at check out is $35.70 it a deal trust me
I would recommend this to a friend DANGER! DO NOT BUY THIS or any HP PRINTER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the printer and it stopped working one month after purchase. Spent over 12 hours, 5-6 technicians, and multiple weeks to get a replacement printer, which also arrived defective from the box. 15 hrs on the phone later got a gift card from the HP shop to buy any other printer. Bought the HP 8035e and that one ALSO did not work from the box, Jammed paper alert without having printed a single page. Therefore "DO NOT BUY ANY HP PRINTERS" Quality assurance at the factory has gone down enormously. HP does not build quality printers like they used to :-(
No, I would not recommend this to a friendJunk!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute nightmare! I ordered a printer that was out of stock and got talked into this pile. The set up was terrible and it doesn’t work half the time. My printed pages are not what I’m printing at all half the time. It is wasting my time and money not happy do not buy this junk!
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Don't Do it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ohhh this printer. You would not believe the issues I have with this thing. Printing is not the issue the issue is my printer is NEVER online. I will walk into my home office and open the app and then the printer just decided to go offline, and with it being offline I still can magically print. HP support says to restart the router and printer after an hour responding with a robot and sadly that never works. I have never used a more diva of a printer. I literally have to uninstall the device, uninstall the app, reinstall the app, and reinstall the device manually by IP address and it still will decide to go offline anytime I really need the printer. My thought process for buying this printer was to have an all in one system. I previously had the HP 7250 series and loved it until I decided to stop working. The HP app never works every time I open it's just a blank screen for 10 minutes. Tried to get a real person to help me for support and I got an answer that my printer was not under any warranty and I might have to pay to talk to someone about an issue that is not my fault. Just save yourself and don't buy this thing.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Hannah.
I’m sorry to hear your printer has performed so unreliably. It’s easy to understand why the need to frequently reinstall and reconnect the printer would quickly become exasperating – not to mention that you received confusing information about the warranty – so I’ll offer some resources and information I hope will help.
First, HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
If your printer is still under warranty, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
If your printer is no longer covered, you might consider posting the details of your issue on our support forums. This is an active community of seasoned experts, including some former and current HP employees, who can work with you to get your printer running as it should. To access this, visit the following link:
- hp.com/supportforum
Keith
HP Care
hp.com/support
A piece of junk that is no supported.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The HP printer is a total loss. I am literally throwing it in the recycle bin after having spent 4 hours on line with support, getting a replacement printer because they could not get the original working, and having the replacement fail to accept the instant ink that HP supplied. Their support team is the WORST I have ever encountered. They wasted my time and money. Do not buy an HP printer.
No, I would not recommend this to a friend- Cons mentioned:Display
Hate it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't see anything. eeda readout. Printing is errativ. Can't san to doument file. lHATE IT HATE IT HATE IT.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jackie.
I’m sorry that you’ve run into trouble with your printer. I can wholly understand why unreliable printing as well as scanning difficulty would add up to a poor start to ownership. I want to help you resolve these problems. I hope the resources below guide you to that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity, which I suspect might play a role in the printing issues. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You might also gain useful information from a guide to scanning with HP printers you’ll find on our support site. It includes instructions for various desktop and mobile operating systems as well as an FAQ section. Find that here:
- support.hp.com/us-en/document/ish_2275901-2074064-16
For more help with scanning problems, you can find the main user manual as well as how-to documents for your printer here:
- support.hp.com/us-en/product/model/2100187516
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Great printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality for the money; the print quality for the printer is very good.
I would recommend this to a friend Prints error reports great...but nothing else
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have two HP printers and neither work. They disabled printing on this printer because I would not sign up for their cartridge replacement. What a crock of crap. I'm never buying an HP product again.
No, I would not recommend this to a friendAllen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately i’ve been trying to find out how I can do duplex printing from a document on my new printer neither Best Buy or Hewlett-Packard have been able to demonstrate how to do duplex printing
No, I would not recommend this to a friendPrinter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work properly hated the hp would not turn on
No, I would not recommend this to a friendTerrible Software and Issues with HP Printers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have gone through 4x different HP ENVY 6400s printers in the last 3 years. All of them have had multiple issues. They regularly disconnect and the HP Smart software is the extremely slow and cumbersome. I have an HP laptop and still have issues. Wouldn't recommend to anyone.
No, I would not recommend this to a friendDead on arrival
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer came dead on arrival -- it prints, but it has error code E5, which has to do with the scanner. It won't scan, and its indicators constantly go back to error state. Shame on you, BestBuy, for not exchanging this after 16 days from purchase. Now I have wasted an hour trying to exchange at the store and 2 hours trying to support from HP to exchange or repair it. All for a brand new printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer did not fully function after you set it up, and that you’ve had difficulty getting clarity on a return or exchange. No one has that in mind when they buy a new device. I want to help you out of this dilemma, so I’ll provide a resource and some information aimed at serving that end.
If you’ve not done so already, I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Worst printer ever!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has been the worst printer I have ever used. We use both MAC and PC with it and neither works well. The connectivity is spotty. It often simply does not print or prints half a doc if it does print. I've wasted so much paper and ink. Do not buy this printer. I've been using it for nine months with nothing but problems. I replaced an older HP that worked great only to be stuck with this headache. My unqualified oppinion is that the HP Smart app is at fault. C'mon HP get it together.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection and has stopped halfway through print jobs without explanation. It’s easy to understand why these factors plus the difficult functionality you’ve had with the HP Smart App would be exasperating. I want to help you remedy this situation, so I’ll provide some resources I hope will reach that end.
First, I recommend that you follow a guide to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
- Android and iOS: support.hp.com/us-en/document/c03561640
You can also visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. On the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. For your Windows-based computer, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s going on and what can be done about it. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Junk but who knows it doesnt have its own screen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst printer i ave ever owned it doesnt have a screen to tell it what you want to do, it doesnt tell you what is wrong when it doesnt work you have to do it on the computer. Most of the time i need a sinle copy made . Hate this thing i had 5500 hp before loved it and all the ones before, keep it simple for home owners
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Do not recommend.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The setup for the printer is by FAR the biggest hassle I've ever encountered with a printer. It has no screen to be able to connect to WIFI, so you have to go through the app to setup the printer. Which would be fine, but we were never able to get the app to even find the printer in hopes of getting it to connect. The printer does not come with a cord to hardwire it, and so we have to buy one in hopes of it working. If this printer didn't cost so much, we'd scrap it and get another. We've spent a good few hours working on this and twice we have been kept on hold for 30 minutes with Geek Squad with NO help. Ended up hanging up both times with no answer. We've tried our phones, tablets, and computer and literally nothing will connect. Since this printer came with NO information/instruction book on it, it's been a crapshoot troubleshooting these problems on our own since Geek Squad will not answer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear your printer has been so difficult to set up and that you’ve not gotten the support you need. It’s easy to understand why this would be a tremendously frustrating start to owning a new printer, so I’ll offer a resource and some information I hope will help.
I can’t tell from your review why your printer has been so hard to set up, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Drops wifi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer ever On and off connection Temperamental doesnt orint half the time Customer service replaced and same thing.
No, I would not recommend this to a friend
