Customer Ratings & Reviews
- Model:
- 5SE45A#B1F
- SKU:
- 6404824
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the ENVY Pro 6455's high-quality prints and ease of use, frequently praising its compact size and straightforward setup. However, some users experienced connectivity issues, and the lack of a display screen was also a point of concern for several customers. Positive feedback also centered around the printer's quiet operation and reasonable price.
This summary was generated by AI based on customer reviews.
Printer Nightmare
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been trying to install this printer for weeks! It won't complete the install.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not completed the process of setup and connection. I can understand why that would be frustrating, especially after several weeks without success. I want to help you get the printer installed and working properly, so I’ll offer some resources and information I hope will reach that end.
First, if you’ve not done so already, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page, you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/2100187516
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup, connectivity or anything else, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I can’t get it to work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t get it to work. T so glad I have Totaltech care
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has not worked. Your review is brief, but your dilemma is clear. I want to help you resolve this situation. I hope the resource I’ve listed below guides you to that end.
I recommend that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Why?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't scan without an HP account. 12345678910111213
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Worst WIFI printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer I've ever owned. Constantly disconnects. Reconnecting is time consuming and difficult and has to be done every time I print. Constantly have to buy ink for it as well. Never buying HP again
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Kasey.
I’m sorry to hear that your printer has performed so poorly. It’s no surprise that you’re frustrated, considering the device loses its wireless connection so often and has used ink more rapidly than you’d anticipated. I want to help you remedy this situation, so I’ll direct you to some resources I hope will make that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
Beyond that, I can’t tell from your review how rapidly the printer is using ink or how it compares with the estimated page yields for the cartridges, but I believe it deserves further investigation. For help with that – or if the connectivity does not improve – I suggest you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support
Keith
HP Care
hp.com/support
Not User Friendly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to use. I use the printer 1-2 a week for small jobs. One page scans or printing a couple pages. Its not user friendly. Its difficult to troubleshoot when the printer goes "offline". Over all Im really dissapointed. My last HP I had for about 7 years and never had any problems with it. Now i wish i never bought this one.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Janel.
I'm sorry to hear that your printer has been so difficult to use and frequently stays offline. The disappointment you express in your review is understandable considering the experiences you describe, so I’ll offer a resource and some information I hope will help.
I can’t tell from your review why your printer has performed this way, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Printer problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having a lot of trouble trying to Bluetooth with my phone, I told him I don't have Wi-Fi and they could not give me a printer that did not have to have Wi-Fi. Really quite disappointed, especially after explaining what I needed the help could not provide me the help I needed.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Save your money and buy something else
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the unit in May. It is now October and it is not working. Printer is offline and no longer will connect with network. Have spent hours trying suggested fixes and been online with HP tech support to no avail.
No, I would not recommend this to a friend Disappointed me !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had problems setting up the printer, but was probably due to my internet carrier. But what I really needed the copier does not do. I need to print legal size paper and this printer does not do that . Very disappointed because the sales person , suggested this printer after I had chosen a different one.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer was difficult to set up and connect, and that you’ve gotten troubling information about its paper-handling capabilities. I can understand the disappointment you express based on your description of the purchase experience, so I’ll point you toward some resources I hope will get the device printing legal size paper to your satisfaction.
I looked over the product specifications for your printer, and legal size paper is listed as a custom paper size. To learn how to set custom paper sizes in your printer, follow the link to this document:
- support.hp.com/us-en/document/c03890386
If you need further assistance with this or any other issue, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Cheap complicated printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer has been a PIB from the beginning. It does not come with a manual. The start up does not direct you to the online manual. Lacking a status window really has serious drawbacks. Yes, it talks to your smartphone but not effectively. Yes, it talks to your computer but not efficiently. All you get when it stops working is a virtual agent which is annoying.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer was so difficult to set up and that it has not communicated with your devices efficiently. I can understand why that would quickly become frustrating, especially without adequate instructional materials, so I’ll offer some resources I hope will help.
For a setup tutorial or to learn more about your printer and all its features, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-officejet-pro-8030-all-in-one-printer-series/24208734/model/24208735
For more help solving any problems that might arise, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Absolutely absurd.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the stupidest "smart" printer I've ever had. You cannot print outside of using the HP app. The HP app does not let you select "layers" in a PDF to print. You can only select pages in the PDF. They re-invented the standard "print functionality" that comes with everything and did it 100x worse.
No, I would not recommend this to a friendUSER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't see that my review is posted. I have wasted much too much time trying work with this printer, which I bought so that I could sometimes work from home. As far as I'm concerned, it's a waste of time and money. I wish I had donated the money the food bank instead of Best Buy,
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has been difficult to use. I can understand why that would be quite frustrating, considering you got the device to work from home but it has not been useful. I can’t tell from your review what specific issues or functionality have been troublesome, but I’ll nonetheless suggest some resources that I hope will help you have a better experience.
First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help solving problems or to learn more about your printer and all its features, you can access user manuals, troubleshooting guides, how-to documents and software updates here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Lousy set up process
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is THE MOST DIFFICULT printer to set up and use I have ever purchased. This BRAIN DEAD method of using your smart phone to download and app to set is up is pathetic. I will NEVER BUY another HP product. Ever.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear your printer was so difficult to set up. Your review is relatively brief, but your frustration is clear – and totally understandable – so I’ll offer a resource and some information I hope will help.
I can’t tell what difficulty you encountered or why your printer did not set up as easily as it should have, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Bad Set Up Directions
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The directions for setting this up are seriously bad. I had to call tech support and got transferred to three different people before I got somebody competent. HP has had 30 years to figure this out.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Steve.
I'm sorry to hear that your printer was so difficult to set up and that it took longer than it should have for you to get needed support. I’m also sorry you didn’t have adequate instructional materials. With that in mind, I’ll suggest some resources and information I hope will help you make the most of your printer.
First, you can access a setup tutorial (if you still need it) as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, OS compatibility and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
hp envy pro 6455 3 in one every poor printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.then printing the print does not show up on paper even after putting in new ink
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed poorly for you. I can’t tell from your review exactly what’s happening, but it seems like you might be getting blank pages even after installing new ink cartridges. Regardless, I’ll suggest some resources that I hope will help you remedy the problem.
First, I recommend following the steps listed in this guide to improving print quality, including color or black ink – or both – not printing properly or at all:
- support.hp.com/us-en/document/c06543527
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
