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Customer reviews

Rating 4.4 out of 5 stars with 175 reviews

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    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

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    Rating 4.5 out of 5 stars

90%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 175 reviews
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    Owned for 3 weeks when reviewed.

    After I did my due diligence gathering information I definitely bought a winner! The HP Envy, is fast, light, thin, and sexy. I absolutely love the fingerprint sign in function. Best buy did great, with excellent customer service in store when I was there. I even talked to the HP rep, who, was very friendly and informative as well. The wait was horrid. Delivery got pushed out, and the ups guy DELIVERED IT ACROSS THE ROAD! I wouldn’t have cared too much, but I recently injured myself and mobility isn’t a strong suit of mine atm... ANDD it was delivered in a large OPENES box, and the laptop case was damaged. Regardless, it works fine, thankfully. Best Buy- 1 UPS- HARD FAIL

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome upgrade with a few concerns

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    Posted .
    Owned for 3 months when reviewed.

    I upgraded to this laptop from a 2016 17" Lenova Idea Pad. Here are a list of pros and cons from my first 4 months of us. Pros: The start up of this laptop is quick and pretty seemless. I like the weight (not as light as surface of course but lighter than my previous laptop). This laptop has a keypad which is nice if you work with a lot of numbers and it has illuminated keys which is helpful if you are in a low lit room and do not want to bother anyone by turning on lights. Cons: -Out of the box, I could not get the blue light filter to work. I use the filter on my phone throughout the day, and since I use my laptop often, I also wanted to use its blue light filter. I was told I needed to leave the laptop for a few days for best buy to fix it (I still haven't done this due to procrastination) -The battery life does not meet expectations. If I leave my laptop on but closed for several hours the battery significantly decreases. After a day or two the battery is completely drained and the laptop wont start. This was not an issue with my previous laptop, but it may also be user error. Maybe I can fix this with changes to the background program settings. -It takes longer than expected to connect to wifi, including ones it remembers

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome Choice

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    Posted .
    Owned for 2 weeks when reviewed.

    I was looking for a powerful laptop for under $1000. I found this laptop and it has been an awesome choice. I do a bunch of school work and the 2 in 1 choice has been the greatest. When looking over the components to make this choice, I saw that the Ryzen 7 is faster than the intel 7 + optane. Optane can actually slow down a computer with a SSD. I went with this choice and I am glad I did. Features I was looking for were: Minimum 8gb Ram, Solid State Drive (SSD), Backlit keyboard, 15" - 17" screen in a 2 in 1 option, under $1000.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great general purpose Windows 10 laptop

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    Posted .
    Owned for 1 month when reviewed.

    Bought this PC to replace a finnicky Windows 8.1 HP envy M4 under a time constraint, I was delighted by the quick attentive service at my local Best Buy outlet. After selecting this machine on the Best Buy web page, I was further delighted that the outlet stock matched what was being advertised online. Best Buy store staff were knowledgeable and attentive. Compared to the older laptop, the ENVY X360 adds a larger screen, SS hard drive, and touch screen for roughly the same money. Boots quickly and contains enough display drivers that I did not have to download anything for my StarTech USB to dual HDMI display adapter, or for our network printers. Very happy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Laptop

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    Posted .
    Owned for 1 month when reviewed.

    This was my first purchase of a computer running an AMD processor and it is a solid performer. My last machine was an i7, 16 GIG of ram and Samsung SSD and I could feel the difference when I started using this one, it was just some slight delays when launching apps, changing apps and the like, but for the $500 savings over the Intel machines I was looking at, well this one you just can't go wrong with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rocky start -- but good finish

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    Posted .
    Owned for 1 week when reviewed.

    The laptop I bought lasted 6 days before it over-heated and was starting to burn the insides. I went to return it and got very profession service. There were the normal questions -- which I excepted -- but never did I receive any condemning remarks. The staff got a new computer to replace it. When I asked that the data be transferred -- since I had that done originally -- they connected me with the geek squad and arranged to have this done at no cost to me. The only glitch in the whole process was that the geek squad took longer than promised to get the transfer done. But considering everything, I was treated very professionally. Hats off to a staff that does what they say and stands behind the customer. Thank you Best Buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Exceptional multi use laptop

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    Posted .

    Regularly utilized for musical composition/ edits, watching/ editing videos, and emergency preparedness/ amatuer radio programs with this laptop is easily managed. The dual use (laptop/ tablet) ability makes it easily able to perform on a variety of platforms for school, entertainment, and general usage. It is lightweight, compact, and surprisingly thin. I deducted one star for not supplying the stylus pen and cd drive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Computer For The Price

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    Posted .
    Owned for 3 weeks when reviewed.

    I was looking for a laptop under the price of $1,000 that was powerful enough to run most PC games and a touch screen to make life easier with editing documents and internet browsing! So I went in to Best Buy looking for a new computer. I spent a few hours there looking at tons and tons of computers then an employee suggested this computer to me and I was so impressed! Thanks Best Buy for great service! :)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overheats but still love it

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    Posted .
    Owned for 3 months when reviewed.

    I purchased this back at the end of 2019. I typically don't shut it off and use it continuously. In the last few weeks it is suddenly over heating and shutting off. I just purchase an external cooling fan unit which seem to have helped in the last 24 hours. Over all I am very happy with this tablet unit. I use it primary to suffer but do play some games like Star Wars Battlefront II and Empire at war. Both are older games but it works great on STEAM.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I like my HP envy

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    Posted .

    This laptop is AMAZING!!! It fits all my home and business needs and it was a great price for everything it can do. I've had mine for almost 2 months and I love it more every day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Laptop

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    Posted .
    Owned for 3 weeks when reviewed.

    I had my previous laptop until they stopped making updates for the software so I bit the bullet & bought this 2-1 touchscreen laptop. Let me tell you how behind the times I was hiding with the comfort of my old laptop. HP has knocked it out of the park with this one! It is super user friendly & the speed is incredible. I had all of my grad school documents (and everything else on my old laptop) & this HP was up & ready to run within a matter of seconds! And my niece & nephew love to use it as a tablet....even I do do!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice computer

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    Posted .
    Owned for 2 weeks when reviewed.

    Really enjoy the functionality, has nice aesthetics (One of the reasons I purchased was bc of the color). I didn’t realize it didn’t come with a stylus until after I purchased, other places (such as direct from HP) included a stylus, so that was an added expense I wasn’t anticipating. So far so good though, really enjoying the new computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceeds expectations for the price.

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    Posted .
    Owned for 1 month when reviewed.

    I went to the store and was looking around. Greeted by the computer guru he listened to my needs and wants and thought about it for a minute. He didn’t take me all over trying to sell me the most expensive thing in the store but rather he took me directly to this unit. On sale it was a no brainer. Got it home and it was way more than I expected for the price. Fast as lightning and simple to use. I would buy this unit even at full price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing laptop

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    Posted .

    Laptop is Awesome! Does everything my wife and I need it to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good speed

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    Posted .
    Owned for 3 weeks when reviewed.

    I purchased this product three weeks ago to replace an aging laptop. I was looking at a different, slightly more expensive laptop when a sales associate directed me to this model. He said it was exactly what was indicated for my needs-spread sheet, online research, social media, etc. I've been very happy with the speed. Still not sold on the comcast email. Wish I had stayed with Outlook. But overall, very happy with the purchase. He had suggested a smaller screen for more portability but I love the 15" screen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Customer

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    Posted .
    Owned for 1 year when reviewed.

    Works well. Overall I give this Device a 4-star rating. My Nephew purchased one about 9 months afterward. I only wish this device was lighter and non-metal. Alternatively, I wish it had a protective covering. Another down side is it does not come with enough memory for typical business use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    Owned for less than 1 week when reviewed.

    Very fast, small, and lightweight laptop. im not a big fan of touch screens but its a nice feature if you're into that kind of thing. Very highly recommend for people who are hobbyist such as music, art, and use products like Adobe premier and such.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty great laptop

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    Posted .
    Owned for 2 months when reviewed.

    I wanted a laptop for light gaming and basic functions and this was exactly what I was looking for. I have almost every expansion for The Sims 4, I also play The Isle and a few other games and everything runs very fast and smooth. Its a nice, sleek design and the foldable tablet was the icing on the cake. If youre considering this one, just go ahead and get it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great features in this lightweight laptop!

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    Posted .
    Owned for 1 month when reviewed.

    Wasn't looking to buy a new laptop but for the price, I couldn't resist. This model has the tablet feature I wanted that I had only seen in higher priced models. Nice to have a sales associate who answered all of my questions and made suggestions without any pressure. Geek squad service was great. They were able to get data off of an old hard drive. Much better than buying on-line or from a big box store where I would have to figure out everything on my own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Familiarity of a desktop with laptop portability!

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    Posted .
    Owned for 1 year when reviewed.

    I love the size of this laptop & the convenience of using it as a tablet. The backlit key pad is an eye saver for me along with the number key pad on the right side.

    I would recommend this to a friend

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