Customer Ratings & Reviews

The support for this printer is useless. Ive spent 3 hours now, with even trying to get support. He stopped responding now. I would return it if it wasnt too late.

Continually shows "Printer Offline" In order to print anything I have to unplug it and wait, plug it back in. I have spent countless hours with HP online trying to resolve the problems with no results. I will never buy another HP printer again.

Could never get a full set up. Paper tray would not lock in place at letter size. Kept defaulting to legal no matter what I tried. I took it back. Got another one same issue. I’ve left HP and going with Epson.

I bought this February of 2024, and it lasted until December 2024. Continuing errors occur. Rebooted several times, and now it sets in idle trying to start. So. Off to buy yet another printer. :>(

Keeps losing connection although it say it is connected in settings.

The worst printer I have ever owned. Used for two months. Then it just stopped turning on. The touchscreen went out and unplugging replugging occasionally would get it to boot up but then it would just stop. Terrible. Would never buy again. Going back to brother.

Very frustrating getting it setup. Still not 100% working after weeks of trying everything

Terrible very nosy Gives me error messages about it having a fatal error h

HP printer is not the quality it used to be This printer sounds like it needs to be oiled. It is very slow. Poor quality

We purchased one of these printers and were lucky we got the extended warrenty on it because it broke in 1 month. After we got the replacement, that one broke in a month. This printer is junk in my opinion.

Product ceased to function properly after 8 months of minimal useage.

Takes 5 minutes to print one page. You have to shut it off and reset it all the time so it will even print or copy anything. The touch screen dont work has long delays when you press it if it even register

Ever since I printed my first page I've received an error "The printhead seems to be missing, not detected or incorrectly installed. When I turn the printer off and back on I can print again. This is very frustrating and I can't seem to get any help to fix the situation

I am highly disappointed with this copier. I'm replacing a four-year-old one that was very similar. This one I cannot get to work properly. It will not feed papers from the top. It will not pull up the papers without taking many blank ones from the bottom.

I had an HP printer before this one which was okay but should've stayed away from the brand a second time. It does not print smoothly, slow start up time, and sometimes when powering on, it's stuck loading on the HP logo. Never buying HP products again. Less than 3 months having it and I wouldn't even resell it to someone. Horrible printer.

This is the worst printer I have ever used. Signals no paper when drawer is full. Flimsy paper tray. Paper does not match error. Goes offline after working just fine. Do not recommend.

HP IS A JOKE. I purchased this printer On February 14 ,2025 by april 28, 2025 it no longer works. Today is may 26th I have been giving the run around from HP since

This printer lasted us 3 weeks. We printed 5 documents and then a software error happened and we had to ship it back as the return window was only 14 days

Horrible. It never worked and I paid $99 to have a best buy tech guy install it. How do I get my refund? I also got ink for it and I want a refund the ink.

I just bought this printer at Best Buy. It is defective. It keeps telling me to reinstall the cartridges and check them for leaks. I've been troubleshooting for the past hour. Going to return, don't waste your time.