Customer Ratings & Reviews

Bought this to replace an HP 8620 which had worked flawlessly for 13 years. The 8620 print-head failed, and a brand new HP print-head would not work, nor would new cartridges. This printer was as close to the same specs as the now expensive paper-weight 8620 so I placed an online order. Received the printer and the only way it would work was to create an HP Smart account and agree to the advertised 3 months "free" Instant Ink trial. It would not switch seamlessly between tray 1 and tray 2. When that issue was resolved after many hours of work, then the ADF would not work. Many more hours to get that issue fixed. ADF will not scan a 1 sided document and print a 2 sided copy as the old 8620 did. Hp tech support (If you could call it that) could one suggest uninstall and reinstall software. Of course that didn't work. The advertised 3 months "free" HP Instant Ink was shortened at forced enrollment to only 2 months, and now HP has my credit card info. with no way to delete it and say I will be billed at the end of 1 month, which translates to 0 months "free" trial. Online reviews indicate even though customer cancelled the Instant Ink scam HP has wormed their way into the printer firmware and will brick the printer if HP Instant Ink is not re-enrolled! There needs to be another class action lawsuit! Buyer BEWARE of buying ANY HP products!

Prints nice and works great met expectations and quality

Basically we like this printer as there are few wide-fomat multi-function to choose from, i.e. Epson 7620WF and HP Office Jet Pro 9730e. The Epson materials are inferior and the printer is monster heavy. The HP on the other hand is a much more solid printer wnd weighs about 1/2 as much as the Epson. However, we are unable to shut the printer off without unplugging it. For this reason we give it only 3 stars.

Print quality is good. Slow when making copies or scans. Does a good job scanning photos. I appreciate the large scanning area which is the reason I bought this printer. It is heavy and is taller than i previous printer/scanner/copier.

Average printer. Works a bit slow. Scanning is also slow. The HP software "HP Smart" is flawed: some options do not work, and heavy use caused the software to stop working leaving the only option to "X" out and lose the un-saved work. Knowing the signs before the software stops, allows a work around to continue working. The printer works well enough for home use but I would not recommend it for small business. HP Support was also average - very scripted when they finally responded.

I have been in the business of information technology since 1983, the HP Office Jet Pro 9730e - dollar for dollar, is the finest, most functional office machine I have ever owned!

This printer is everything I could ask for. I faxed, scan email directly to another source. My photos are amazing. Very satisfied

I haven't gotten to play around with the settings to see if I can improve the picture quality- I was hoping for similar quality or better than my old Envy... I print lots of pictures for my preschool classroom, and so far this one has turned out grainy every time. Not terrible, just super grainy compared to my Envy. I'm hoping I can fix that - if so, I would give it a 5. I like the option of printing larger sized posters for the classroom, thats why I chose this one over the other model I was considering. Hopefully I didnt make a mistake- I think I would prefer better quality pictures over the bigger size.

GREAT PRINTER , VERY QUITE , QUITE LARGE IN SIZE, DIDN'T USE ALL FEATURES YET BUT SO FAR SO GOOD

Great printer for home office. Little bigger than expected but good to be able to printer 2 sided as well as 11x17 without leaving home

This is one of the best printers i have ever owned. The ability to print large tabloid paper is a great feature

Love the quality. Beautiful photo quality. Would recommend

The reason for the low rating is not the printer, it's the 3 month trial of HP Instant Ink. Printer delivery was great, printer works great, very pleased. But the deal on the ink is awful, so don't think you're getting anything extra over the price of the printer. You have to select a number of pages per month for a rate, business rate upwards of $27 a month/700 pages once trial expires. IF YOU EXCEED the number of pages, they want $1 for every 10 pages printed over. That is just ridiculous. How can you predict? You get penalized for using the printer. Thankfully, you can cancel. Very bad marketing idea, HP! But I love the printer, don't get me wrong. And BestBuy is the best vendor.

I love this printer! I was excited to have two trays for paper. I print patterns and need card stock and regular office paper too. This is the second HP printer i’ve had. it’s great that i can get the ink delivered as well on a subscription.

Easy setup and Instant Ink has already shipped our first replacement cartridges. Printer was shipped with no problems. Like the larger display screen.

I like the wide format and it’s much faster than the last printer I had

Package arrived on time and in great condition. Delivery company called before leaving on my porch to make sure I was arriving soon.

I bought this printer, and it does exactly what I needed. It has two trays to fill with two sizes of paper.

Right price and easy deliveries. Extended warranty was an added benefit. Best wide format for the price

Super easy to set-up. Makes great color copies. Scans are fast & high quality.