Customer Ratings & Reviews

Awesome printer with the ability to wireless print from any device without being plugged in. The ink levels are shown on the outside and filling the ink in the printer is a breeze!!

This printer is everything my mother I were looking. The colors are nice and readable and the picture quality is amazing

I purchased an HP printer from Best Buy about a month and a half ago, and my experience has been extremely disappointing. The printer has broken down three times, each for the same issue, indicating a serious problem with its durability and reliability. Contacting HP for support has been a hassle. Instead of providing a new replacement printer, they require me to send the faulty one back first. This process is not only inconvenient but also time-consuming, leaving me without a printer for an extended period. Dealing with Best Buy's customer service has been equally frustrating. I've interacted with their chat agents on three separate occasions, but none were able to provide a clear solution. Their system seems to be going in circles, redirecting me back to the website without offering any real assistance. Based on this experience, I am extremely disappointed with both the quality of the HP printer and the level of customer service provided by Best Buy. I expected much better from both companies. This experience has strongly influenced my decision to avoid purchasing HP products in the future and to reconsider shopping at Best Buy.

This is the worst printer I've ever dealt with personally or professionally going back decades. It will print a couple of pages, then everything gets streaky and quickly becomes unreadable. I've cleaned and aligned the printheads many, many times and usually that actually makes the problem worse. It is like this printer can only print a couple of pages a day (so much for 2 years worth of ink coming with it!). I added some black ink today and now it won't print black. This is a horrible, frustrating printer and unfortunately I am going to have to buy a different one. It definitely will not be HP.

makes nice copies but the auto feeder sometimes does not work like it should. Overall, it is a nice machine !

Decent printer. Time will tell. Slower than previous printer. Needs a second tray for photos.

Happy with product & purchase so far. Set up for dummies would have been helpful.

Love the ink situation. It lasts way linger than replaceable cartridges. I cant seem to get it to work on wifi. It recognizes it but always says offline.

Bought for our sm business 4 months ago and very disappointed. Ink is already depleted. Cheaply made, very slow. Many features that were on my old HP related to 2-sided copying do not exist on this one as well as other useful features. Display is tiny and hard to navigate. For the price I paid, I expected a lot more.

Purchased for church, but would never connect to our wifi. So it was returned for the Epson

This is a slick printer with more sophisticated technology than my older Canons. Loading the ink was easy and clean

Best Printer choice for us as it scans, faxes, copies in black and in color and uses ink instead of toner cartridges which we have not been able to find anymore.

Didn’t know that it couldn’t make two sided copies. Shouldn’t have bought it. My old HP did. Black ink won’t last two years. Had to get geeks to help set it up to scan to my laptop. Not worth the money

Have been pleased with overall performance. The ink tanks are easy to fill and save money over cartridges. Wifi printing from multiple devices works well.

Installation was a little tricky. I could only get it installed so far when I had to call the geek squad for assistance.

Good product, great quality, excellent and fast service.

The new printer is much more advanced than my old one. The printer uses liquid ink which is much better than the cartridges.

Best printer for businesses also, Bluetooth is very worth it

This is my first printer without cartridges and it goes beyond saying; if you don’t evolve, you will mutate.

This is the second HP Smart Tank that I purchased and I love them, I have one in my home and the other one is for my office