Customer Ratings & Reviews

Good printer but doesn't allow creation of custom document sizes

CANNOT CONNECT WITH DESK TOP. PRINTER IS USELESS AND WILL BE RETURNED.

Another great printer from HP. Didn’t realize they made tank printer until I needed a new one. Only issue is that it is absolutely miserable setting up. I’ve had to do it for my dad who bought one and myself. It’s was torture on both.

Ink is expensive, this helps mitigate against ink drying out though. Bought this for my in laws, they like it.

Husband likes using this printer even though it's quite different to operate than his previous one. He likes the idea of bottles of ink rather than ink cartridges. Colored pictures come out looking great, too.

Too slow, low quality printing, exact what I was saying

A very functional buy helped by an in store tech Gave good insight & information

This is a great piece of equipment that works well and has ink reservoirs that can be refilled. NO MORE CARTRIDGES!!!

Helped me to find what I needed. The service was very fast and efficient.

Helpful friendly calm store assistance Printer good and reliable

There are many printers that are much better. The screen gives little info with what is going on other than it is on. The tray top is very fragile. Must be careful lifting because it comes loose and falls off. Does not hold enough paper. Very cheap! Pick a different one.

Terrible! Go through all the setup procedures for WiFi connection, test print OK, but then can't connect to it via Windows, Macbook, iPhone etc. even using the HP Smart app. It always shows the printer status offline or asleep. HP Support was terrible to navigate, and eventually they told me to return it to Best Buy. Geek Squad appointment set for later today. Hope a replacement printer will be better, but I think there are major product issues from HP with this model. Will update review after visiting Best Buy.

Good printer but sometimes the printer jumps off line before completing the printing job and when the issue is resolved, it starts printing again from the start of the doument which can be a waste of paper if you already printed 20 pages

Print is amazing. If you purchase this for scanning, this is NOT the machine for you. Very cumbersome to set up scanning to your computer (I have a MAC). Actually you can't scan directly to a folder with MAC--or at least about 2 hours of trying to figure it out from the directions, I can't solve my problem. I have different brand scanner that it scans to a folder flawlessly. Plastic body seems flimsy. I feel like I'm going to break it when I open the hood. Can't recommend.

Wasted money on this one. Mainly use it for scanning documents. Painfully slow. Nothing larger than letter size. No front and back scanning.

Purchased 4 months ago. Printing performace is fine when working, but driver updates and several connection issues have required hours of time on the phone for remote troubleshooting with Geek Squad.

Overall printer is working great and efficient for my work.

The set up was a little lengthy. I cannot get the printer to print in color without going through the HP app. I don't like that. I tried to look online to troubleshoot but could not find information related to my issue. I called customer support and after several minutes on being on hold I was disconnected. Very disappointing. The only reason I went with HP was I had my last HP printer for 10 years and didn't have any issues with it until it just stopped working :( Until then I was very happy with my HP printer. Not super pleased with this one

After 2 weeks the printer works great. I'm looking forward to a significant reduction in the annual costs of ink used with my older HP printer with cartridges that cost me over $600 per year. I strongly recommend buying

If you are not an IT person, this printer is not for you. I spent 2 hours trying to make it connected and scan. The website did not have the correct drivers I needed. I had to get the drivers from a different website.