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Customer Ratings & Reviews

Your price for this item is $249.99
The comparable value price is $329.89

Customer reviews

Rating 4.2 out of 5 stars with 878 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

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    Rating 4.2 out of 5 stars

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 878 reviews
  • Rated 2 out of 5 stars

    Returned

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used HP for years but this model appeared quick to get on the market. The ink system is perfect but the vertical paper feed coupled with low paper capacity and manual duplex printing makes it a poor choice for my office. Returned for a HP OfficeJet 8025 with auto-duplex and larger paper capacity. Love it!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP smart-tank printer perfect for my needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was seeking a full-service printer with ink tanks instead of ink cartridges. I LOVE the wireless printing from different devices. It is not a "rapid fire" printer but perfect for my home/home office needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer! I was talked into going with the smart tank by the associate because i hate buying ink. You will pay a bit more for this printer but the ink lasts sooo much longer! I highly recommend this printer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I expected and more. Plan to get mom one

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Frustrating

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t hold much paper. And freezes up on me at least every other day. I have to unplug it for a bit and plug in again to reset it. An expensive printer to have such issues. However it does print nicely and I really like not having to replace ink cartridges every month.

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hello Krystal,

      This is very upsetting to hear that you are not entirely satisfied with this printer. We are always grateful for our customers' feedback, as we can continuously care for their experience. This also allows us to adjust our Products' design to suit our customers' needs the best.

      Also, I would recommend contacting us for support to resolve any issue that you may be experiencing with this device. We'd be more than happy to help you. You can find our official support site at: support.hp.com/us-en

      Kacper
      HP Care
      hp.com/support HP

  • Rated 4 out of 5 stars

    Still getting used to it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a little different from the Cannon that I had so need to get used to things a little better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I have not set this up yet, using up old ink

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If this solves the expensive ink cartridges, it will be worth the investment. I am using up the old ink cartridges first because they are so expensive. It was almost cheaper to buy a new printer instead of ink cartridges.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good and adequate.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and adequate. Has some quirky wifi glitches. Overall a good buy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Why did I buy HP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took 3 printers before I got one that worked. That is not acceptable quality. The premise of the tanks is good just make good ones. As usual I was told no one else has had problems.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really. like this product!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Hard to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The instructions for setting up were poor and confusing. Had to get my son to help and it took him time to get it working. You must have WIFI to get it to work,

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this printer it does everything advertised and I am very happy. The color is bright and even I have printed over 1000 pages and I still have plenty of ink.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Household

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good printer and fax combo. Will be of great use to my family

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer is fine but its much slower that the Espon.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    New printer-says it need service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Says it needs repair. I just bought it last week Why?

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not nearly as nice as an OfficeJet, but it's supposed to be way better and cheaper on ink. We shall see. Within the first week we had to download new drivers as it stopped scanning, and printing is only wireless, which really sucks when the internet is down. HP ePrint is quite handy, though.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very versatile good addition

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this printer because it has a WiFi capable my kid’s so happy they can print with out plugging in. Wirelessly print out anytime you want.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Happy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great! Quality is good. The only thing is the directions are not that great for setup used youtube because I didn't want to break anything putting the ink head in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent printer for home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife is very pleased with the printer. I had a slight hitch connecting to her Mack! But connected with a USB CABLE an the Mack did the rest. Easy to load the ink.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    did not live up to the hype

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer was used to take advantage of the tank ink features. Unfortunately it has a lot of software glitches and errors, so unless HP comes up with a fix, this is a poor second to the Epson...

    No, I would not recommend this to a friend