Customer Ratings & Reviews

These guys know there stuff and are 100% about making sure you are happy and make the best choices. If you plan to buy a car audio receiver or system...TALK TO THEM FIRST, they will give you the true opinion, not a sales pitch, and their work could not be better, high quality and clean!!!!

They were a fast and professional! My Bluetooth stereo works great! I've got hands-free speakerphone that works excellently! They even return to the items that I didn't need without me having to say anything! Very very pleased with the installation! Thank you thank you thank you!

The installation agent was great. He was very through in explaining how to use my cat radio after he installed it. Also, he was right on time in opening the shop area in order to start working on my installation. He was very careful while working in my car.

Everything about the installation was great. The associate who did the work was very specific regarding what needed to be done, parts needed to complete the installation, and the time required to perform the installation. There were no surprises - that is the best review I can offer. My previous Geek Squad experience was not so good. This one was outstanding!

I ordered a new stereo for my 2004 Honda Pilot thru bestbuy.com. The stereo I bought offered free installation, which was great considering I was ordering from Afghanistan for my wife. I purchased all of the adapters and installation kit the website recommended for my particular installation and booked the first available installation (which was approximately 2 weeks from then). I sent my wife the appointment information and I thought she would be all set to arrive on the day of the appointment, drop the vehicle, browse Best Buy (and most likely spend more money), and pick up her new ride with Bluetooth without hassle in about an hour. Unfortunately, it didn’t go quite that smoothly. When she dropped the vehicle the technician asked her where the stereo she bought was. Obviously, she had no idea since I made the arrangements. He rudely implied that it wasn’t his job and sent her into the store to track down the items. Nowhere in my order information did it mention she would have to do this. The confirmation email just said, my “In-store appointment items” would be ready for my appointment time. When she finally tracked down the items to be installed, the technician stated something to the effect of, “You know you’re going to lose your steering wheel controls and subwoofer if I install this, right?” My wife (and I) had no idea. If I had known, I would’ve purchased the extra items required for a “complete” installation. I had no idea and was never prompted by the website. It told me I needed other adapters, which I bought, but not those. The tech stated that the appointment was not booked for a long enough period of time to be able to do those extra things. Since my wife was leaving in 3 days to drive cross-country with my daughters to see their grandparents and attend a wedding in this nearly classic (16 year old) vehicle I wanted her to at least have the comforts of being able to stream music to pass the hours and miles. Of course, the next available time they could get the vehicle in was over a week from that date. Luckily, knowing my wife was going to this appointment I found some WiFi in Afghanistan and prepared to help her if she had any issues. When I got her FaceTime call 10 min into the appointment time I figured she was browsing the aisles and wanted to talk to pass the time. I was wrong... She asked me what she should do. I had her ask to see if the stereo would function without the steering wheel controls and subwoofer attached. After finding out, yes it would, I recommended she go ahead with the install, which she did. The technician stated to my wife that she “should’ve called ahead to discuss the installation to make sure everything was set and all of the parts required were purchased.” It definitely DIDN’T mention that in the email confirmation I received or I would’ve told her to call. My wife and I were worried the sound quality would be much less satisfying that the original stereo without the subwoofer. Fortunately, the sound quality from the new stereo through the remaining stock speakers is good enough (great actually) that my wife hardly misses the sub. Since she mainly streams from her phone which connects automatically when she starts the car, she hardly misses the steering wheel controls but still has to take her eyes off the road momentarily to adjust volume or skip tracks from the head unit instead of by instinctive touch of the steering wheel controls. When I return from Afghanistan next year I will likely bring the vehicle back to Best Buy to add those additional functions but I WILL NOT send my wife back there again for a repeat experience. I will rate the Sony stereo separately. Happy wife = 5 stars!

Agent installed radio and install kit plus antennae. They all work together. Free install, but installer broke part of dashboard. Best Buy is replacing broken dashboard piece free, but hasn’t done it yet. Install was supposed to be an hour and a half, but ended up being 3 hours.

friendly and nice people. we were in and out quickly.

The attendants were helpful and took the time to explain what was needed for my car. They also let me drop my car off the night before & stored it inside their bay. My car is a 1985 Chevy Corvette & I am very meticulous about it. The install went well & on time. However, when I picked up the car I noticed some rubber were the window goes up and down NOT right. The did not claim responsibility but did fix it.

Good would purchase again happy with this item looks great

Install was good and was quick and was done same day.

They got me in on time and finished faster than expected. I was asked at every point in my purchase if I had steering wheel controls and always answered no, then the installer showed them to me on the back side of the steering wheel. Unfortunately I didn't take the option and now I regret the decision. They tried, I failed.

The installation techs were very careful with my vehicle during the installation process and even looked at my car after the installation due to a problem I had with my gas gauge not working correctly. they were very professional and respectful.

All the items I bought worked great for my car radio.

The initial hook-up did not call for the radio to be hooked up to the steering wheel controls so we paid extra to have that done. In driving the vehicle home discovered it did not work. That is the only reason for the lower rating, BUT I give the guys who work there an excellent rating - they had no trouble re--scheduling with us - did not give us any problems they are great!!

I already had the Kenwood receiver and just needed the installation. Unfortunately I had to wait for a new installer to finish training. My fears were alleviated when I got the appointment. The installation was quick easy and my receiver was set up to go. He showed me some basics and I was on my way in an hour start to finish.

Guys installed fast and right the first time.......

The installation tech was quick and knowledgeable.

The installation was very fast with great service.

I had scheduled my appointment for a stereo installation and right before my appointment, my amplifier quit working. The installer was awesome and made sure everything worked great before I left. He wasn't expecting to bypass the amp on top of the stereo installation, but he was patient and explained everything as he went.

The person that installed my radio was Jose. He was so helpful and amazing. Explained everything with patience and kindness. Thank you Jose! He deserves a raise!!!