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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.7 out of 5 stars with 122 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers commend the Link 2 PTZ 4K Webcam for its impressive image quality, noting its sharpness and vibrancy. Users also appreciate the AI tracking capabilities, ease of use, and simple setup. The tracking and zoom features are also well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 122 reviews
  • Pros mentioned:
    Ease of use, Image quality, Setup

    Rated 5 out of 5 stars

    Great little camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little camera, I'm electronically. Good mic, easy to set up and use. Remember to turn ON tracking. It comes with tracking off. Thought it was broken. No problems, the best webcam I ever owned. Tracks fast for action shots. Blurring for video calls/Zoom if you live in a dumpster like me. Face zoom and picture crystal clear

    I would recommend this to a friend
  • Pros mentioned:
    Ai tracking, Image quality, Setup

    Rated 5 out of 5 stars

    Top-tier webcam for streaming and meetings

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This webcam is honestly impressive. The 4K quality is sharp, auto-tracking works smoothly, and the AI features make a big difference for streaming and video calls. It was easy to set up and works great with Zoom, Teams, and Twitch. If you want a professional-looking camera without going full DSLR, this is 100% worth it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Image quality, Setup

    Rated 5 out of 5 stars

    Great web cam for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great product had a good picture and easy to set up!

    I would recommend this to a friend
  • Pros mentioned:
    Image quality, Tracking

    Rated 5 out of 5 stars

    It's like having your own cameraman!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible webcam! Setup is easy and the magnetic base comes in clutch. It is capable of both horizontal and vertical recording. The AI tracking really steps up the quality of my social media content. It's like having a cameraman who always keeps me in frame. No more constantly checking my screen to see if I'm on screen.

    I would recommend this to a friend
  • Pros mentioned:
    Ai tracking, Ease of use

    Rated 5 out of 5 stars

    “A Game-Changer for Creators and Presenters”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael Fomkin, a veteran in media and talent development, couldn’t be more impressed with the Insta360 Link 2. As someone who hosts live events, records webinars, and runs high-level interviews, finding a webcam that truly keeps up with the demands of production has always been a challenge—until now. The AI tracking is next-level. The gimbal effortlessly follows movement with shocking precision, making the user feel like they have a live cameraman on set. Whether Michael is moving across stage or demonstrating something on screen, the framing stays perfect. The 4K quality is crisp, clean, and dynamic even in low-light conditions—no more grainy Zoom calls or last-minute lighting fixes. What stood out most is the ease of use. It’s plug-and-play, intuitive, and doesn’t require a degree in videography to master. For anyone in the business of online presentations, coaching, or content creation, Michael highly recommends the Insta360 Link 2. It’s become a staple of his studio setup—and it will be in yours too.

    I would recommend this to a friend
  • Pros mentioned:
    Image quality, Setup

    Rated 5 out of 5 stars

    Pricey, But Worth It!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of all the items I’ve purchased from Best Buy, this webcam has generated the most amount of excitement. People that I have Zoom or Teams meetings with are very impressed with the video and sound quality, while those that see it on my desk attached to one of monitors comment on its small size and sleek look. It was super easy to set up on my M4 Pro Max MacBook Pro (when in clamshell mode) and connected to each of my video conferencing apps automatically. I couldn’t be more satisfied with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Image quality
    Best Buy Employee

    Rated 5 out of 5 stars

    BEST WEBCAM

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I streamed on Twitch for five years and never thought about investing in a good camera till now. Its almost as good as a mirror less camera. I hear the sensor was made by Sony and has a bigger sensor which is better for low light situations. I would definitely recommend it to anyone who wants big streamer vibes!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Image quality

    Rated 5 out of 5 stars

    Chose this over the Osbot! Glad I did!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connects well with the 2024 Mac Mini, controls are easy to maneuver through the app and monitor. Comes with quality cables. The tracking system is quite scary how fast it can keep up with the target.

    I would recommend this to a friend
  • Pros mentioned:
    Image quality

    Rated 5 out of 5 stars

    Best webcam I have ever had

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This webcam is very easy to install, just plug and it works right away including the advanced features. No software is required which means that I can use it in the work laptop. Image and quality is great, definitely helpful for podcast and videocast.

    I would recommend this to a friend
  • Pros mentioned:
    Image quality

    Rated 5 out of 5 stars

    Best WebCam for your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality and the features this camera offers are out of this world! The clarity is absolutely insane.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its ok but a bit disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So i got this because its compact vs my current setup of an El gato Cam Link 4k and my Sony ZV-E10 in 1080P 60fps. I was hoping to be able to get the same frame rate of 60fps in 1080P because for my type of use the frame rate is very important to me. Unfortunately the insta360 app for the camera has it restricted to 30fps regardless of it being 720P, 1080P and obviously 4K which i knew from the start that in 4k it is stuck at 30Fps. I am pretty disappointed in that and no other software has been working with this camera either so is it still good for what it is, yeah absolutely but just very disappointed in the forced 30fps at 1080P vs being able to do 60fps. Nothing works to change it. And i tried to get in touch with insta360 and i was ignored. So 3 stars is the max im giving this product. Im probably gonna return it since im not really happy with it. Its cool for a desk setup that can track my face etc but again for me specifically and the type of work i do, i need 60fps in 1080P and my Sony ZV-E10 can already do that with the el gato cam link 4K.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Image quality

    Rated 5 out of 5 stars

    Better webcam I ever had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente image quality and good functionality with it's own app

    I would recommend this to a friend
  • Pros mentioned:
    Ai tracking, Ease of use, Image quality

    Rated 5 out of 5 stars

    Best Office Purchase Ever

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing. Super easy to use, high quality video and sound and AI trcking feature blows my clients away. Just be mindful of the gestures to turn features on and off. I talk with my hands a lot so camera does all kinds of fun things. Just be sure to turn off auto gesture recognition, Only beef with the unit is you have to have the support software running in the background at all times. A little annoying but not the end f the world

    I would recommend this to a friend
  • Pros mentioned:
    Ai tracking, Image quality

    Rated 5 out of 5 stars

    AI tracking that follows me everywhere during call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This PTZ webcam has become my go-to for Zoom meetings and streaming sessions, with the AI tracking locking onto me smoothly as I pace around the room demonstrating ideas or gesturing wildly, keeping my face perfectly framed without any manual adjustments. The 4K video comes out crisp and vibrant even in my dimly lit office, picking up fine details like stubble while the HDR handles backlighting from windows effortlessly, and the black finish looks sleek clipped to my monitor. Gesture controls are a game-changer—I just wave to zoom or pause tracking, and the dual mics cut out keyboard clacks and fan noise for clear audio that impresses on Teams calls. Setup was dead simple with plug-and-play compatibility across apps, and the magnetic mount lets me reposition it quickly for desk shots or overhead views. While it’s a bit pricey for everyday use, the pro-level features deliver real value for frequent video work, making me look polished every time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Image quality, Setup

    Rated 5 out of 5 stars

    Great Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera. Absolutely love it. Has great quality and really simple to set up. Highly recommend for a starter camera

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Image quality, Tracking

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome webcam! I like the motion tracking feature and the fact that you can turn it off as well. Program is very easy to use as well. Quality is also very nice! Definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ai tracking

    Rated 5 out of 5 stars

    Game-Changing Webcam for My Tax Practice — and The

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a tax professional, I spend a lot of time online — client meetings, strategy calls, training sessions, quarterly check-ins, even the occasional “Oops I forgot that tax law changed?!” moment. I used to think any webcam would do… then I discovered the Insta360 Link 2, and honestly, it’s like going from writing returns with a pencil to using a jet-powered calculator. This thing is insanely smart. It tracks me as I move around, which is great because sometimes I explain tax implications using dramatic hand gestures (don’t judge — depreciation gets emotional). The AI tracking keeps me perfectly framed even when I pace like a detective uncovering deductions. The 4K quality is crisp enough that clients can practically see the strain on my face when I say “estimated tax payment.” And the audio is shockingly good too — no more muffled voice or “can you repeat that?” during important calls. Honestly, I’ve had colleagues ask if I upgraded my whole studio. No — just this webcam! It drastically elevates my professionalism without me having to wear a tie or pretend my office wall is a bookshelf. If you’re on Zoom, Teams, or any video platform, and you want clients to actually see that you’re confident, capable, and not just pretending you know where your receipts are… this camera is worth it. Best part: It’s brilliant for tax work and beyond — client calls, webinars, livestreams, you name it. Would I recommend? Absolutely — worth every penny for the clarity, smooth tracking, and overall upgrade in my practice’s online presence. Five stars isn’t enough — this thing gets professional-level applause from me!

    I would recommend this to a friend
  • Pros mentioned:
    Image quality, Tracking

    Rated 5 out of 5 stars

    Best webcam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Insta360 Link 2 is hands down the best webcam I’ve ever used! The video quality is insanely sharp and smooth — perfect for gaming streams, Discord calls, or just hanging out with friends online. The AI tracking keeps me perfectly centered even when I move around, and the auto-focus is lightning fast. The colors look vibrant and natural without any tweaking, and the built-in mic sounds surprisingly clear. It feels like a real camera, not just a webcam. Definitely worth the upgrade for anyone who wants to take their gaming setup or online chats to the next level!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Image quality

    Rated 5 out of 5 stars

    BestWebcamtoStartYouTubing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for my YouTube broadcasts. Really cheap for the high quality you get. Also quite easy to use. Maybe I would have more to say if I was a professional, but my first jaunt onto YouTube, I thought it was quite impressive. No downsides whatsoever.

    I would recommend this to a friend
  • Pros mentioned:
    Ai tracking, Image quality

    Rated 5 out of 5 stars

    Outstanding!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This webcam is amazing for the price, the ai tracking is very useful and fun and ive never seen anything like it. The app you can install for it is very well made and easy to use. Whenever its not in use it will automatically shut itselfs down and look down which gives you privacy. Would definitely recommend.

    I would recommend this to a friend
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