Customer Ratings & Reviews

Bought an open box product looked brand new didn't think it would have any issues just figured someone decided they didn't want it especially after seeing it was spotlessly packed like new used it for a couple days then it started acting up, diagnosed the problem contacted customer support through best buy and told me to contact irobot customer service which after went through the whole process told me they would send a replacement unbeknownst to me they lied and didn't and in the mean time the time frame as to which it could be returned to the store ran out, what a joke

I love it, so far everything good. Price was exceptional.

This thing will do a decent job, but there are a lot of issues, maybe due in part of vacuuming dog hair. I'm finding that i have to clean out the bin that is on the robot itself. The canister located on base il only has dust, no dog hair. The mopping part does ok. But again same issue.

good roomba mop combo love how it cleans the floors

I have always had a Roomba liked them until I purchased this new one. It keeps breaking down, not going home, trying to climb up my furniture and damaging it. Would NOT recommend.

High quality, after sweep and mop is very clear. Used several times not too noisy.

I had bought a roomba like 3 years ago and it not do a good job on picking up simple crumbs so I returned it. I thought since it’s been a couple years the product had improve so I bought it again and it did not wet my needs. Mapping was horrible even thought I did it multiple times as well as missing multiple spots.

The thing always says that the dust bin is full every time it runs. The charging prongs got stuck and stopped charging on the docking system

So far so good! Love it! Does exactly what it needs to do!

I've been wanting to make the leap from basic manual vacuum OR mop Shark Clean to a full auto like this Roomba for years. I was wholeheartedly disappointed, and downright iangry, at how bad this roomba is! It is super noisy. Not "powerful suction noisy;" no, it sounded like it was falling apart as it rolled around squeaking and rattling. The mop does NOT mop; it just drags a damp pad behind it.... the "mapping" was terrible. It skipped half the house, it didnt vacuum in straight lines like our old Shark. Garbage, immediately returned. Not worth $299, let alone $800 sale, LET ALONE $1500.00!! The Eufy Omni 10 is doing everything this machine promised 10x better at half the cost.

I bought this one to replace my older Roomba. It takes a while to setup, but once it's ready it works great.

Works well except It advertising avoids per waste. This morning it didn't. Needs to improve detection of obstacles

Amazing machine! exactly what we needed for our home.

I already had a different model. This was an addition to the family. Amazing product

Being a multiple dog household, we were unsure about an automatic robot floor cleaner that might be roughed up by our dogs who do not trust our standing vacuum cleaners. Also, I was unsure about using anything other than robust vacuums that specialize in pet hair. Thirdly, my kids are messy, and I was worried that a robot cleaner might choke on a random sock or crayon or lego piece or pieces of paper. Roomba Combo 10 Max works decently on hardwood floors and navigates gracefully around stuff on the floor. However, I had a tough time figuring out the gadget (and app) and am still unsure if I am doing everything correctly. The biggest gripe is that a 1400 dollar product came with zero instructions and manual. Finally, it did not perform well in carpeted areas. Packaging: The gadget came safely packed. The packaging material is tough and unboxing was not frustrating at all. Assembly did not take much time. The box contains some spares that will eventually come in handy. Usability: Usability is a big issue. The box came without a manual. At first it was difficult to figure out what to do with the machine and we did not want to break it (mind you, we are quite tech savvy and now spare a thought for the average American who are not!). Being a first-time user of a robot cleaner, I was extremely lost and frustrated initially. For instance, the ON light turned off after a few seconds of being plugged in and I had no idea why. I tried reconnecting it to other plug points on my wall and tried tightening the connection behind the machine, but the ON light kept turning off. I eventually found a pdf of a Roomba 9 series that provided some ideas of how to get the machine started. I understood that the machine was saving electricity, and it was supposed to turn off after 4 seconds of connection. Again, I am a first-time user of Roomba and some of the functionalities were not intuitive for me. The basic rule of usability is “do not make your user think.” I did not appreciate that I was expected to know or figure things out without a manual. The new Roomba failed miserably on that count. Without easy access to user instructions, I underwent a steep learning curve. Honestly, I am still unsure about how to use the machine after using it about 7 times. I would have loved to see a QR code with an online user guide and/or videos. FYI, the user guide was posted on the iRobot website a week before the review was written (on Aug 7, 2024): https://homesupport.irobot.com/s/article/843. App: As I was struggling with the robot, I was hoping to find a user manual somewhere on the App. There was none. I was not able to use the app correctly, either. The wifi and Bluetooth connections were good but the app made me put the Roomba resort to factory set up three times citing some errors. Again, without easy access to a manual, I was hunting around for answers on Google. I started the machine manually the first few uses before figuring out the app. The app, not as intuitive as one would hope, crashed on me quite a few times, too. The learning curve of the app is quite steep, too. Since I like to move around lighter furniture and chairs to make sure that floor is cleaned well, the mapping feature is sometimes getting a little confused. Also, it tries to mop and vacuum the same areas multiple times, thereby needing my intervention. I still have to figuring out the app function on mapping multiple floors. Again, this is something that I need to learn and figure out gradually. Look: The Roomba looks neat; its dock looks cute and inconspicuous. The dock could function as a side table, but it is a little too low for one. I have not found a function for it, yet. Loud: The vacuum is quite loud. If you want to watch TV while the Roomba is doing its job, you will definitely need to turn up the volume. It is not a gadget that will “quietly” work in the background. Once the machine docks, the cleaning/drying mechanism is very, very loud. The internal cleaning and drying is probably very thorough but the loudness is quite annoying. Pets: Much to my relief, the dogs did not see the Roomba as a threat. The senior dog tripped over it once (poor dear) and decided to ignore it completely. The puppy, who fights and bites our standing vacuum cleaners, often drops her toys in front of the moving Roomba and gets into her butt up play position. It is very fun to watch the two get along well. Hardwood Floor: Owners with large shedding dogs know that our floors are never clean. At least not for long after one round of vacuuming. I was amazed to find that the robot could pick up pet hair very efficiently. It performs near-perfectly on hardwood floors. I love that it is able to cover quite a lot of space (I want to say approximately 900 square feet of floor area before going back to its “home” for garbage disposal. It leaves the floor quite clean and covers every inch. However, the 90-degree angle corners are not cleaned completely. It is not a huge complaint, though, because I do not mind getting a paper towel and cleaning up a tiny bit of pup fur from the deep corners. Someday the designers will invent a technology that recognizes corners and sends cleaning tentacles out for perfect cleaning of the corners. Mopping: The mopping function is not efficient. It leaves two narrow wet parallel lines when it senses the need to mop (a cool robotic feature) instead of one wide wet mopped area as shown in the videos. The floor, therefore, is never completely mopped. Our natural hardwood floor has some knotty patches that are not completely flat. I think the Roomba decided that the roughness was dirt and went over the patch about eight times. I thought that was a cool, intelligent function. Carpet: As expected, the Roomba moved slower on the carpet and covered much less area before asking for the bin to be emptied. This would, of course, depend on the amount of fur your pups shed, if you have one or some. I am not completely satisfied with the performance of the Roomba on carpet. It left clumps of fur throughout the area and I had to go around the room picking up clumps of fur. I should not have to pick up after a 1400$ robot. The robot is probably not the best on carpets in a house that has multiple high-shedding dogs. Battery life could be better on carpet. While there are no complaints about battery performance on hardwood floor, on carpet, the battery ran out after cleaning around 300 square feet floor area. The bin needed to be emptied after every 15 minutes or so. This is not a Roomba that will automatically clean high traffic carpet areas in households with dogs. Clutter: The Roomba navigates around toys and furniture with smartness and agility. Surprisingly, it handled cords quite well. It went over the wires a few times without getting stuck. This is quite cool because I do not have to worry about it getting stuck or tangled. In order to let the Roomba move around, I ended up removing the clutter on the floor. This was a welcome side-effect of owning a Roomba. Going into the dock: The Roomba could not get inside the dock without a little push. I made sure that the dock entrance was completely clear and flat but it still went back and forth several times but got stuck while backing into the dock. We had to physically push it inside since it kept running out of battery trying to enter the dock.

Im really disappointed with this product i have had it replaced already once and it still bangs into the furniture and gets stuck when theres nothing to get stuck on . It was not a good purchase at all

Awesome! Vacuums and mops daily! Love it! Goes under and around furniture and cabinets great!

This is amazing it works great and it helps keep everything clean, the setup was fast and the app is not complicated at all.

This does a great job! I can set it up for times that work for me!

Horrible product , got stuck all the time, wouldn’t find home base, left behind debris on the floor after multiple passes.