Customer Ratings & Reviews

Just a quick note, this was used on a PS4 console and cellphone mainly with small usage on a Nintendo Switch. This is a bare minimum headset designed for gaming. You get no Bluetooth, no active noise cancelling, nor any premium materials. So why the five stars? Well, if your going to offer a just the basics in gaming headsets, you better perform well in what you do offer and I can say that this does. I have two other over the ear headphones/headsets, a Bowers and Wilkins designed for music and an older model of Sony Gold gaming headset. This JBL is by far the more comfy of the three. I can barely feel the clamping pressure anywhere but it sits securely on my head, with or without my glasses. I can definitely wear these for far longer than the others. Sound-wise, everything is great. Voices come in very clear and I can hear the full range of gaming sound effects and music. Once you find your own personal balance between chat and game audio, you'll swear your friend's voice is just another part for the game. Audio is so good on this that due to how comfortable it is, I use these for music while doing errands around the house. The only downside is that the materials aren't the best quality. The volume wheels feel particularly cheap and the faux leather feels thin and prone to tearing. On the positive, the included cables are threaded and don't feel cheap. Knowing what I know now about this headset I would chose these over the Sony Gold (the older model. I'm not sure how improved the newer model Sony Gold Playstation is) at the same price point. I get the same if not better quality audio and I can use these with other consoles or cellphones. I can deal with not having wireless (no charging required) and I am willing to sacrifice a degree of quality materials for a more comfortable fit.

I absolutely love my JBL Quantum 400 headset. Not only are they comfortable, they sound amazing and have really changed the success of my gaming. Prior to using these I used a standard 2.1 speaker system with my PC for gaming. No microphone. These have been a superior upgrade for my gaming PC. Now I can play without disturbing my other family members around me, I can hear way more audio content from the game like foot steps and people running near me which gives me a huge advantage. I can also now communicate with my team mates which is a huge advantage. I know there are a lot of different brands of headsets out there and I can’t speak to the quality of sound and comfort, but what I can tell you is this, the JBL Quantum 400’s absolutely delivers. I love the features they put on the on the left ear cup as well. Its nice to have a mute button and volume wheel right at your fingertips. The raise to mute mic is also very handy. I also really like the fact that JBL did not integrate the cables permanently in to the headset and that both the USB C and regular headphone cables are removable. This makes it more aesthetically pleasing to store the headset not to mention gives you the ability to change the cables if they somehow were to get damaged. The app (JBL Quantum Engine) is great as well. Very easy to use and a nice range of features. Installation was easy, and drivers were detected automatically. You can change the color profile of the RGB JBL logo on the ear cups which is nice. You have equalizer settings as well as the ability to choose DTS or QuatumSURROUND which is what I typically use. You can also update the firmware on the headphones from the app which is essential. I did the majority of my testing with these playing Call of Duty Warzone. I typically play “Plunder” where you are on a team with other people. Being able to communicate with them via the headset really opens up a lot of opportunity and enhances game play significantly. I have noticed a large increase in the success of my rounds when my team members an I are able to communicate more effectively thanks to the JBL Quantum 400s. If you are looking to buy a headset for gaming, you absolutely cant go wrong with these.

Headset works great with my sons PS5. He says it’s comfortable and the sound quality and mic are great. We are huge fans of JBL products

I recently got this gaming headset, not sure how they were since it was new from JBL, but so far they are pretty good for the price, they are not wireless but I dont mind since you don't have to worry about charging them. Comes with a 3.5mm jack audio cable and a USB type C cable. The cool thing about the headset is that there's an app if you connect them to the computer you could adjust volume settings and the color scheme of the JBL signs amongst other things so when you use them for gaming the JBL signs glow to your preference which is pretty cool. Sound quality is good, and mic is pretty good too and the ear cups are super soft and comfy. They are sturdy and not cheap, but I got the 2 year warranty just in case. Haha

Great headset! Big upgrade from my razor headset. The JBL Quantum 400 app with spatial sound is awesome. Less pressure on the ears. Feels like you're there.

Had these about a week now. They sound great, and are very comfortable. Only complaint I would say is getting the game/voice balance right.

Very comfortable on the ears for long periods of use. Sound is very good with out adjusting any computer sound settings.

These are great headphones for gaming! Great sound And. Dry comfortable.

This was a present to my son. He fell in love with this right away. Battery lasts a long time, the fitting is very comfortable both over the head and on the ear lobes. The charging cable is very long and durable. My son loves the lighting feature. The microphone works great, and the placing of it is perfect.

Great sound quality. Comfortable and light weight.

The audio quality and comfort are quite good. The reason for the 1-star review is the reliability of the product. I bought TWO of these (back to back), both of them failed after ~6 months of usage with the exact same failure: the arm holding on to the left speaker breaks, and as a result it becomes unusable since it no longer sits on your ear. It's quite disappointing since I really liked the comfort level and audio quality for this entry-level speaker.

I want to start out by saying that the JBL Quantum 400 headphones are by far the comfiest pair of headphones I own. I can play for hours on end with no discomfort from my ears, head, or neck. I cannot say this about any of my other pairs. That reason alone is enough for me to recommend these to others. The fact that they can be used with any device with a 3.5mm jack is a very welcome bonus. Now I can enjoy gaming on any device I choose in comfort without disturbing others. That being said, the Quantum 400s work best when attached to a PC. Connection to a computer via USB grants you access to the JBL QuantumENGINE software and powers the RGB lighting. JBL's QuantumENGINE software is what you use to customize the headphones to suit your tastes. From here you can set the equalizer to one of 7 preset modes or you can manually adjust the levels at 10 different frequencies to fine tune the sound how you like. The software also allows you to adjust the RBG lighting although there is only so much you can do with it. There are only 4 preset lighting modes, 3 different lighting effects, and a 10 second loop for you to divide up as you see fit. Though I suppose some customization is better than none at all. In terms of sound quality, I would rate these as above-average but not top-of-the-line. The default equalizer settings make things sound pretty muddled and a bit bass heavy but not in a good way. Enabling Spatial Sound and QuantumSURROUND go a long way to improve things, along with some tweaking of the equalizer. However, the bass never gets much punch to it so keep that in mind when listening to music with these. Even though the Quantum 400s do not have active noise-cancelling, they are still really good at isolating you from outside noises which surprised me. Also, QuantumSURROUND is great at helping you to become immersed in your game by accurately positioning sounds relative to your character. These headphones actually allow you to tell what direction noises are coming from so that you may react accordingly. Something important I discovered when connected via USB is that you need to make sure that "Speakers (JBL Quantum 400* Game)" is your selected playback device in Windows. Mine defaulted to "Headset Earphone (JBL Quantum 400 Chat)" during initial setup which is not what you want. Once I figured this out, my headphone experience improved dramatically. I really like the microphone on the Quantum 400s. My voice comes through clearly and it is easy to adjust the mic to a comfortable location. The Flip-Up To Mute function, as well as a dedicated Mute button, are very nice touches that I came to appreciate the more I used them. I feel that it's worth mentioning that the microphone cannot be unmuted while the microphone is lifted up. Not sure why anyone would want to in the first place but just be aware that the headphones won't allow you to anyways. Also, the included cables are braided for long-term ruggedness and durability and I appreciate that they chose to pay attention to little details like this. Seeing that these are a JBL product, I would expect them to be a bit more ready to go out of the box than they are. However, it isn't that hard to adjust them to a respectable level of sound quality. Pair that with their phenomenal comfort, excellent mic, and great sound positioning and you end up with a really good set of headphones, especially at this price point.

I've always had a great luck with JBL audio products, and this gaming headset is no exception. It delivers the goods with this headset, which has a great array of features. My only drawback was a bit of an issue with the USB cable and my gaming laptop, which I was thankfully able to work around. The headset is an over the ear design. It's made of a fairly sturdy plastic, with nicely padded cups and headband. Comfort was pretty good with extended wearing. While not noise canceling, they do a good job of isolating you from exterior sound. The headphones light up with the JBL logo on each side, which is customizable in software, but only when used via USB, not with the 3.5mm sound option. The left headphone contains a mic mute button, a game/chat audio balance dial, and a volume dial. On the bottom is the USB-C connection and 3.5mm audio cable. The analog 3.5mm cable is 1.2m long and the and USB-C to USB-A cable is 3m long. The USB cable is the one issue I ran into. When I plugged it into my gaming laptop, a Dell G3 17, the lights would come on, and the startup sound would be heard. And then it would promptly shutdown and fail to be detected. My only guess is that in some way, there was a power issue with the USB ports supplying enough power. I substituted in a Type-C to Type-C cable from my phone and used the G3's Type C Thunderbolt port. That worked, and I was able to install the software. Subsequently, however, the included cable--which is a very nice braided cable--worked fine. I did not have an issue on a gaming desktop, and there was no issue with the 3.5mm audio cable. The key feature of this headset is its support for spatial audio from a stereo headset. It does this via the use of the Quantum Engine software, which is only available on PC, and when connected via USB. It supports DTS but for me the real winner was JBL's QuantumSURROUND. The QuantumSURROUND is customizable--you put in your head size and physical dimensions for it to work best with you. I was impressed with it in both FPS games and with movies. The Quantum software has a large variety of customization options, and allows you set various custom configurations. Audio quality via this method was really good, and these serve well as both gaming headphones and for media consumption. While I expected the gaming to work well, I was pleasantly surprised by how much I enjoyed movies with these as well. I fired up an older game, Bioshock Infinite, to see how it might benefit from audio enhancement. The firefight at the Hall of Heroes was epic through these. Now through the 3.5mm jack, or through USB with non-Windows devices, these act as more regular stereo headphones. Using a Type C to Type C cable (not included), I was able to listen fine with both a Pixel 2 XL and a Samsung Galaxy S20+. The 3.5mm cable worked fine with Xbox One. Mic quality was good. You have the option of either muting by lifting the mic, or using the mic mute button on the left headphone. The mic is not detachable. Overall, I found this to be a really compelling headset. It's probably my favorite that I've used. It's comfortable, sounds great, and is a good way to get into a spatial audio in a reasonable package. I really liked the Quantum audio software and especially the QuantumSURROUND mode it enables. My experience was only marred slightly by the installation issues that were particular to my model of gaming laptop, but the workaround wasn't hard. These are great for the PC gamer and good for eveything else.

This headset works good on PS4, directional sound is very present for a 3.5 connection, but of course not as strong as something with surround sound. On PC the RGB is a very nice feature, and the overall sound quality is very decent on 3.5 or USB. For the price this headset provides a very good value and will get the job done. It is very comfortable and after wearing for several hours I experienced no ear fatigue or sweating at all. The flip up mute is a must have in my opinion, and the game/chat mix slider on the headset is very handy as well.

Definitely JBL quality, this gaming headset has all the basic but crucial and critical aspects needed to be a star in its class as it has been designed around gaming’s most popular platforms. To start with comfort has been a strong consideration throughout its design process and manufacturing. It is very light weight at just slightly over 9 ½ oz and weighs 9.6 oz. It has the added quality feature of memory foam ear cushions to aid during long sessions of gaming. The design and material selection for the earcups not only provides an extra padding for comfort but have also been designed to fit snug enough to stay securely in place during play. The microphone boom is equipped with a light and when lite indicates notifications. It can be raised to immediately mute any connection. The voice focus boom microphone enables clear communication because it is designed to pick up sound in a directional pattern. Additionally, the sound is aided by the foam windscreen which comes pre-installed on the microphone. It is a fairly sensitive microphone and I recorded through it to measure it clarity which is excellent. The lightweight headset has all of the controls on the left earcup that to me is very functional. There is a microphone mute button, an overall volume control dial and a balance dial designed to control audio mix for gameplay and chat. The balance dial has been specifically designed to work with DISCORD and other popular chat software like TeamSpeak. This is a wired headset that comes with two cables which are both ample in length to not interfere with the gammer’s playing interaction. We all know this is important, but I found this to be another quality feature of this headset because the designer/manufacturer found it important not to scrimp on this aspect of a quality product. The headset comes with a 48” long 3.5 mm audio cable and a 10’ long USB Type-C to Type-A 3 mm connection. Both of these are covered in a durable woven fabric, and between the two allow for connections to Desktops, Laptops, PS4 controllers and some Nintendo Switch controllers. According to manufacturing specification they should also be compatible with future Xbox series X and Playstation 5 controllers. The LED earcup logos are also designed to be equipped with RGB lighting effects and the JBL proprietary Quantum SURROUND can both be controlled and enhance by downloading the JBL Quantum ENGINE software. The SURROUND Sound offers decoding up to 7.1 channels and through the software spatial and directional awareness cues can be established based on the players individual height and facial size. This software allows the microphone to be fine-tuned and the Headphones to be DTS. It provides a selection of existing audio profiles and also allows for EQ fine tuning as well as different LED lighting patterns for the earcup logo. Other general specifications include - 1. frequency response: 20-20,000, 2. Impedance: 32 ohms, and 3. Sensitivity: 113 dB. The JBL Quantum 400 comes with a 1-year warranty. Worth mentioning is the fact that if you love all these features and desire a wireless model, look at the JBL Quantum 600. All things considered, the JBL Quantum 400 is a solid, effective, interactive headset and should be strongly considered in your purchasing decision. It offers high-quality acoustics without exception.

I have many gaming headsets from several different manufactures, both wired and wireless so I'm feeling pretty good about reviewing this one with those experiences as a comparison. Since this product isn't wholly unique in any way and everyone knows how a headset works nowadays, I'll go ahead and leave a detailed pros and cons list below. Note that I only reviewed this on PC as some of the features, such as JBL’s QuantumSURROUND only work on PC. ------------------------------------------------------------------------------------------- Pros: Braided cords! This is honestly something that gets overlooked sometimes, but not here. USB and 3.5mm cord included, so no dongles that get disconnected. Comfortable headband and ear cushions, seriously these feel great even after many hours. Clear microphone, flip up to mute function (this is SUPER nice). Sound is clear and crisp, could use some more low end, but in games this isn't too much of an issue. DTS X and the QuantumSURROUND make for some seriously customizable sound. Chat balance adjustment right on the headset. It lights up! ------------------------------------------------------------------------------------------- Cons: Lack of deep bass (this isn’t a huge issue in gaming, but for music listening it can be a little disappointing). QuantumSURROUND only works on PC. DTS X and QuantumSURROUND make for a very vivid experience, although it’s not always as accurate as stereo or in-game surround sound options. It lights up! So overall you’re getting a super solid gaming headset that you can use across most platforms, although with minimal features. To really get the most out of this headset you’ll want to use it on the PC so you can play with JBL’s QuantumSURROUND and connect it via USB so you can take advantage of the lighting (or not..because some of us like it dark).

When it comes to reviewing the JBL - Quantum 400 RGB Wired DTS Headphone:X v2.0 Gaming Headset, I feel it should first be noted that this headset can certainly be used for console gaming, however, given the features it comes with, it was primarily designed for use with a PC. If you are looking for a headset to use for only console gaming, you can probably find something that will work just as well as this headset but at a lower price with fewer PC-only features but you still can’t go wrong with this headset if you don’t care that much about trying to save what would likely be only a little bit of money by purchasing a more console-oriented headset. With that being said, this headset is great at doing what it was truly designed to do. Using it on PC allows you to take advantage of the JBL QuantumENGINE software suite through which you can adjust the equalizer, surround sound settings, and RGB effects for the headset. The QuantumSURROUND setting is amazing and it cannot be overstated how much of an advantage this type of spatial sound can have when playing certain types of games. The sound in general is very crisp and clear no matter what I am playing or listening to and I haven’t had any complaints regarding the quality of my voice from my teammates so the mic seems to be doing its job well as well. What makes things even better is the fact that the headset is very comfortable to wear for long periods of time and it isn’t distracting at all like some other headsets I have used due to discomfort. I did test out this headset with my Xbox One and still found it to be great quality, just not quite to the level that can be obtained via PC since the audio is limited to stereo for console gaming. As a result, you don’t quite get the same experience as you do when taking advantage of the QuantumSURROUND on PC but it is still just as good as any other experience I have had with console gaming headsets. It really just comes down to price and whether or not you can or need to find a similar headset with fewer PC features for less money. Overall, the JBL - Quantum 400 RGB Wired DTS Headphone:X v2.0 Gaming Headset is a great headset no matter what you plan on using it for and I highly recommend it!

Opening these up, the packaging is basic but the phones are nice and snug. The JBL are mostly plastic and lightweight. The detachable cables are premium. I used these to play online with a XBOX. Initial feel took a little to get used to as they are slightly canted forward. Once I found the perfect spot, they fit well. They are comfortable, not the best I have worn as I have another set of headphones, which I prefer still. The RBG lighting and mute light only work with PC but I really liked the flip up mic mute. I had to adjust the mic monitoring down to almost the lowest setting as there is sound bleed from the headphones. This caused some echo at times. I turned on muting all other sounds, ticked the volume down a notch and it was good to go. I found them to be good sounding and not lacking for direction. Im not sure I would buy these if I was in the market for gaming headphones but, overall, I really enjoy them. For the moeny, I feel there are better options out there.

There is a lot to say about these headphones, none of which is bad. They offer good quality sound, comfortable fit, good technology, and nice style. Out of the box the headphones can be plugged in with either a headphone jack or a USB cable. If you use the headphone jack then the headphones act like normal headphones with good sound, but you don't get the bells and whistles of plugging them in with a USB cable. When plugged in with the USB cable you are prompted to download the Quantum app where you can customize the sound, microphone and color schemes on the sides of the headset. Yes, the JBL letters on the sides of the headset switch colors! You can switch from stereo to DTS or surround sound. Also, the microphone sound is then passed into the headset so that you can hear yourself talking and don't get tempted to yell while talking through the headset. The sound quality is good, the volume can get very loud, and the tight but comfortable fit keeps the sound from getting in or out of the headsets. Even after wearing the headset for over an hour there was no discomfort. Overall, these headphones are high quality and very versatile. They can also be customized with the app and controlled with buttons on the side of the headset. They have everything I was looking for.

This JBL quantom 400 is a great value for an entry level headset. The first thing you do when you open a box with a new headset is to place it on your ears and you will not be disappointed with these JBLs. The ear cushions are really nice and comfortable for a $99 headset. Second, you want to access the software to calibrate and customize the headset to your liking. You will enjoy going through the different options to get it all set up through your PC. Of course another advantage to this headset is that you can also use it on other platforms. Once you have it all set up, you are going to be blown away by the sound quality of this headset, again keeping in mind that it they only cost $99. Next, you want to gauge the mic and that won't disappoint either. My friends could hear me very clearly as we were playing. The headset has controls on the side and I love that you can mute yourself easily by flipping the mic up. I would highly recommend this headset if you are looking to buy a headset for a new gamer or if you are on a budget. The value that you get for this JBL headset is amazing!