Customer Ratings & Reviews

I loved the sound quality and the lighting. It was great on pc and fair for Xbox. The cheap plastic turning piece broke after mild use and transportation. If it used a metal, or something other than cheap plastic it would have been a 10/10 for me.

Great sound loved the LED lights and that Surround sound it’s insane.

These are great headphones. You can change the lighting color which I thought was cool.

I've always had a great luck with JBL audio products, and this gaming headset is no exception. It delivers the goods with this headset, which has a great array of features. My only drawback was a bit of an issue with the USB cable and my gaming laptop, which I was thankfully able to work around. The headset is an over the ear design. It's made of a fairly sturdy plastic, with nicely padded cups and headband. Comfort was pretty good with extended wearing. While not noise canceling, they do a good job of isolating you from exterior sound. The headphones light up with the JBL logo on each side, which is customizable in software, but only when used via USB, not with the 3.5mm sound option. The left headphone contains a mic mute button, a game/chat audio balance dial, and a volume dial. On the bottom is the USB-C connection and 3.5mm audio cable. The analog 3.5mm cable is 1.2m long and the and USB-C to USB-A cable is 3m long. The USB cable is the one issue I ran into. When I plugged it into my gaming laptop, a Dell G3 17, the lights would come on, and the startup sound would be heard. And then it would promptly shutdown and fail to be detected. My only guess is that in some way, there was a power issue with the USB ports supplying enough power. I substituted in a Type-C to Type-C cable from my phone and used the G3's Type C Thunderbolt port. That worked, and I was able to install the software. Subsequently, however, the included cable--which is a very nice braided cable--worked fine. I did not have an issue on a gaming desktop, and there was no issue with the 3.5mm audio cable. The key feature of this headset is its support for spatial audio from a stereo headset. It does this via the use of the Quantum Engine software, which is only available on PC, and when connected via USB. It supports DTS but for me the real winner was JBL's QuantumSURROUND. The QuantumSURROUND is customizable--you put in your head size and physical dimensions for it to work best with you. I was impressed with it in both FPS games and with movies. The Quantum software has a large variety of customization options, and allows you set various custom configurations. Audio quality via this method was really good, and these serve well as both gaming headphones and for media consumption. While I expected the gaming to work well, I was pleasantly surprised by how much I enjoyed movies with these as well. I fired up an older game, Bioshock Infinite, to see how it might benefit from audio enhancement. The firefight at the Hall of Heroes was epic through these. Now through the 3.5mm jack, or through USB with non-Windows devices, these act as more regular stereo headphones. Using a Type C to Type C cable (not included), I was able to listen fine with both a Pixel 2 XL and a Samsung Galaxy S20+. The 3.5mm cable worked fine with Xbox One. Mic quality was good. You have the option of either muting by lifting the mic, or using the mic mute button on the left headphone. The mic is not detachable. Overall, I found this to be a really compelling headset. It's probably my favorite that I've used. It's comfortable, sounds great, and is a good way to get into a spatial audio in a reasonable package. I really liked the Quantum audio software and especially the QuantumSURROUND mode it enables. My experience was only marred slightly by the installation issues that were particular to my model of gaming laptop, but the workaround wasn't hard. These are great for the PC gamer and good for eveything else.