Customer Ratings & Reviews

I like this headset overall but I have 2 minor gripes! So firstly I have to say that most gamers buy gaming headsets for the sound+mic quality. Then looks and features after that. The mic part is important to me so I have to say that this budget headset gets a 10. My family say i sound super clear while playing online. The next best part about this headset is the software and customization. The quantum software is great. You have the ability to change the RGb lighting which is very bright to many different settings. Change the audio from basic stereo to simulated surround sound(which works well) and change the EQ to your liking. Now the actual sound is a bit less higher end. More of a middle area. But it’s to be expected since it’s more on the budget gamers level. But not bad sound. Build quality is pretty solid and very pleasing tho you can feel that it is not premium. Again not in its price point. Plus JBL has several other higher end headphones in the awesome quantum line up. This by no means is a bad headset I love JBL but this will be a great start if you are getting Into gaming. I personally play more now on the PC which this comes with a very nice braided type C cable and a standard 3.5mm jack. Controls are on a wheel on one side and work well. Plus there is a dedicated mute button. And a boom mic that you can switch up to mute as well. Great job by JBL there. So yes 4 stars but that’s still a great rating and I highly recommend. If not this one get some of JBL higher lever headsets. I’m sure those are amazing as well.

If these only worked on PS4 or Xbox they’d be a solid 4 out of 5. But the fact they work on all platforms and mobile devices they’re a 5, especially on PC. On PC you can customize the RGB lights, EQ, surround sound mode, and more. On PS4 while you have the spatial awareness playing FPS, the bass is lacking, but on PC that’s not a problem at all. They feel relatively well made for the price, my one knock would be the mic. The sound is fine, I just wish it was flexible and removable. This could be a problem for anyone that’s rough on their headsets. The Quantum 400s are a solid entry and offer good value for the money in the gaming/mobile device headset arena.

I want to start out by saying that the JBL Quantum 400 headphones are by far the comfiest pair of headphones I own. I can play for hours on end with no discomfort from my ears, head, or neck. I cannot say this about any of my other pairs. That reason alone is enough for me to recommend these to others. The fact that they can be used with any device with a 3.5mm jack is a very welcome bonus. Now I can enjoy gaming on any device I choose in comfort without disturbing others. That being said, the Quantum 400s work best when attached to a PC. Connection to a computer via USB grants you access to the JBL QuantumENGINE software and powers the RGB lighting. JBL's QuantumENGINE software is what you use to customize the headphones to suit your tastes. From here you can set the equalizer to one of 7 preset modes or you can manually adjust the levels at 10 different frequencies to fine tune the sound how you like. The software also allows you to adjust the RBG lighting although there is only so much you can do with it. There are only 4 preset lighting modes, 3 different lighting effects, and a 10 second loop for you to divide up as you see fit. Though I suppose some customization is better than none at all. In terms of sound quality, I would rate these as above-average but not top-of-the-line. The default equalizer settings make things sound pretty muddled and a bit bass heavy but not in a good way. Enabling Spatial Sound and QuantumSURROUND go a long way to improve things, along with some tweaking of the equalizer. However, the bass never gets much punch to it so keep that in mind when listening to music with these. Even though the Quantum 400s do not have active noise-cancelling, they are still really good at isolating you from outside noises which surprised me. Also, QuantumSURROUND is great at helping you to become immersed in your game by accurately positioning sounds relative to your character. These headphones actually allow you to tell what direction noises are coming from so that you may react accordingly. Something important I discovered when connected via USB is that you need to make sure that "Speakers (JBL Quantum 400* Game)" is your selected playback device in Windows. Mine defaulted to "Headset Earphone (JBL Quantum 400 Chat)" during initial setup which is not what you want. Once I figured this out, my headphone experience improved dramatically. I really like the microphone on the Quantum 400s. My voice comes through clearly and it is easy to adjust the mic to a comfortable location. The Flip-Up To Mute function, as well as a dedicated Mute button, are very nice touches that I came to appreciate the more I used them. I feel that it's worth mentioning that the microphone cannot be unmuted while the microphone is lifted up. Not sure why anyone would want to in the first place but just be aware that the headphones won't allow you to anyways. Also, the included cables are braided for long-term ruggedness and durability and I appreciate that they chose to pay attention to little details like this. Seeing that these are a JBL product, I would expect them to be a bit more ready to go out of the box than they are. However, it isn't that hard to adjust them to a respectable level of sound quality. Pair that with their phenomenal comfort, excellent mic, and great sound positioning and you end up with a really good set of headphones, especially at this price point.

This headset works good on PS4, directional sound is very present for a 3.5 connection, but of course not as strong as something with surround sound. On PC the RGB is a very nice feature, and the overall sound quality is very decent on 3.5 or USB. For the price this headset provides a very good value and will get the job done. It is very comfortable and after wearing for several hours I experienced no ear fatigue or sweating at all. The flip up mute is a must have in my opinion, and the game/chat mix slider on the headset is very handy as well.

Definitely JBL quality, this gaming headset has all the basic but crucial and critical aspects needed to be a star in its class as it has been designed around gaming’s most popular platforms. To start with comfort has been a strong consideration throughout its design process and manufacturing. It is very light weight at just slightly over 9 ½ oz and weighs 9.6 oz. It has the added quality feature of memory foam ear cushions to aid during long sessions of gaming. The design and material selection for the earcups not only provides an extra padding for comfort but have also been designed to fit snug enough to stay securely in place during play. The microphone boom is equipped with a light and when lite indicates notifications. It can be raised to immediately mute any connection. The voice focus boom microphone enables clear communication because it is designed to pick up sound in a directional pattern. Additionally, the sound is aided by the foam windscreen which comes pre-installed on the microphone. It is a fairly sensitive microphone and I recorded through it to measure it clarity which is excellent. The lightweight headset has all of the controls on the left earcup that to me is very functional. There is a microphone mute button, an overall volume control dial and a balance dial designed to control audio mix for gameplay and chat. The balance dial has been specifically designed to work with DISCORD and other popular chat software like TeamSpeak. This is a wired headset that comes with two cables which are both ample in length to not interfere with the gammer’s playing interaction. We all know this is important, but I found this to be another quality feature of this headset because the designer/manufacturer found it important not to scrimp on this aspect of a quality product. The headset comes with a 48” long 3.5 mm audio cable and a 10’ long USB Type-C to Type-A 3 mm connection. Both of these are covered in a durable woven fabric, and between the two allow for connections to Desktops, Laptops, PS4 controllers and some Nintendo Switch controllers. According to manufacturing specification they should also be compatible with future Xbox series X and Playstation 5 controllers. The LED earcup logos are also designed to be equipped with RGB lighting effects and the JBL proprietary Quantum SURROUND can both be controlled and enhance by downloading the JBL Quantum ENGINE software. The SURROUND Sound offers decoding up to 7.1 channels and through the software spatial and directional awareness cues can be established based on the players individual height and facial size. This software allows the microphone to be fine-tuned and the Headphones to be DTS. It provides a selection of existing audio profiles and also allows for EQ fine tuning as well as different LED lighting patterns for the earcup logo. Other general specifications include - 1. frequency response: 20-20,000, 2. Impedance: 32 ohms, and 3. Sensitivity: 113 dB. The JBL Quantum 400 comes with a 1-year warranty. Worth mentioning is the fact that if you love all these features and desire a wireless model, look at the JBL Quantum 600. All things considered, the JBL Quantum 400 is a solid, effective, interactive headset and should be strongly considered in your purchasing decision. It offers high-quality acoustics without exception.

My son is enjoying it! The RGB lightning is good and attractive.