Customer Ratings & Reviews
- Model:
- JBLQUANTUM400BLKAM
- SKU:
- 6408569
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the Quantum 400 RGB Wired DTS Headphone:X v2.0 Gaming Headset for its exceptional sound quality, comfort during extended gaming sessions, and a well-placed microphone that ensures clear communication. The headset's customizable RGB lighting and user-friendly software with various customization options are also highly appreciated.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Poor quality, avoid this product.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio quality and comfort are quite good. The reason for the 1-star review is the reliability of the product. I bought TWO of these (back to back), both of them failed after ~6 months of usage with the exact same failure: the arm holding on to the left speaker breaks, and as a result it becomes unusable since it no longer sits on your ear. It's quite disappointing since I really liked the comfort level and audio quality for this entry-level speaker.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for bringing this to our attention. We'd like to work with you directly to troubleshoot the issues you're experiencing with our JBL Quantum 400 headphones. We'd also like to get more information from you so we can check your options. Please contact our customer support team at https://bit.ly/2WocMfi
- Pros mentioned:Sound quality
Faulty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought i would uprade from JBL Quantum 100 but these headphones lasted me few days until static noises started to appear. Sounded good until it did not. Went for razorsharks instead
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback. We're always looking ways to improve. To isolate the issue, you may try to connect to a different device (Console. PC or Mobile Devices). You may also try to use a different 3.5mm cable and check if the issue still persists, and try to use the Type-C to Type-A cable (Xbox™ | PlayStation™ | Nintendo Switch™ | Mobile | MAC | VR). If these steps didn't work, for further assistance, please contact us (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST)
Do not recomend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my son. 2 weeks and the left ear speaker went out. Do not recomend this product. Was telling my buddy about it an he immediately asked what broke.....
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Quantum 400 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.