Customer Ratings & Reviews

I loved the sound quality and the lighting. It was great on pc and fair for Xbox. The cheap plastic turning piece broke after mild use and transportation. If it used a metal, or something other than cheap plastic it would have been a 10/10 for me.

My son did not like these. We returned them and bought a different brand - he did not like the fit and sound quality.

The sound was decent, nothing too special, but the headset itself was not exactly comfortable. Rather just save the money and wait to get something higher end or better yet better brand

First off, the Pros. These headsets produce great sound. The microphone picks up clearly and delivers my voice well. I really like the auto mute when you raise the mic which was great when I used it for a quick conference call. Its fantastic to know if you’re muted or not and to change it with a quick motion instead of trying to find a button on a video conferencing program. Overall it is a good headset. It worked flawlessly on my PS4 and I really liked it for this and wanted to like it overall, but the issues started once I tried to use it with other devices. Now for the cons. First, it doesn’t work with the switch through the usb-c. The manual and info says it does but from what I can tell it doesn’t. Now when the small print says it may not work with all models it makes you think that maybe it was just my version. Fortunately (or unfortunately depending on who’s view you take it from) there are a lot of Switches in my neighborhood so I was able to use mine (the newest model) a launch day original model and a lite. It doesn’t work with any of them. The audio works fine from the headphone jack, and to be honest the Switch doesn’t have the best audio output anyway so that is more than fine, I just don’t like being misled about the usb-c. Second, I’m not sure what exactly the root cause of the problem is, but the headsets are finicky and can be a royal pay in the rear to get working. I have tried this headset with 6 computers (2 laptops, 3 desktops and an all-in-one). These headsets worked on first time the way you would expect on only 2 of them. I eventually got them working with 5 of the computers but never could get it working on the last. There wasn’t even a consistent fix between the computers to identify what the cause of the issue was. But here’s a summary of the problem. These headsets allow you to better control the balance between your game and your online chatting with friends. It does this by setting up 3 different sound drivers /devices on your computer. One is the microphone, the second is the headset audio-chat and the third is the headset audio-game. What you are doing is manually setting your game to the game audio which utilizes all the fancy drivers to give you your 7.1 sound effects. Then you set your chat program to the audio-chat and now your audio all comes to your headset but through two settings. Then you have a dial that you can adjust the balance between chat and game to get the mix you want and instantly silence either one with a quick movement of your finger or thumb. From what I can tell, this feature is only active through USB so when you use the headset you’re just getting everything through the chat system and it just shuts off the system for audio-game and diverts that audio to your chat one and combines them. On all my computers that didn’t work the problem was the same, the chat and mic worked fine but the game audio just wouldn’t work. For one computer that didn’t work I had to delete the driver and reinstall and it fixed it. This computer the problem was so bad that if you tried to select the driver in your sound settings it would actually crash the computer. The second got fixed by disabling my antivirus (which I don’t want to keep that way permanently). The funny thing on this one was that if the antivirus was running and you tried to use it for audio it would cause all video files to come out funny and would actually prevent youtube from playing a video. The last one (and coincidentally the first computer i tried which motivated me to really test the headsets' compatibility) I couldn’t get to work right at all. This is probably a software/driver issue of some sort but the really need to fix this and I don't think I could recommend these until the company does fix it. If you happen to only have one computer as an option the headsets won't work for you, then you're just plain out of luck. Even if you could get it working with a few hours of troubleshooting, you’re still in for a world of frustration. When they work on a PC its awesome. But it loses stars for the hassle when it doesn’t work. You can always just use the headphone jack, but then you question why you’re paying more for features you can’t use on a headphone jack. It also loses a star for the Switch issue. They never said it would work with usb-c on my PS4 so I got what I expected, but I just don’t like it advertising a feature that doesn’t work and for getting my hopes up.

The JBL Quantum 400 has pretty good sound quality. The product works all right on the Xbox. The bass and the treble are present but aren’t very loud on the Xbox. The surround sound is okay and the position accuracy is fairly good, but the volume is not very loud. On the Xbox there were problems with the mic echoing at times. If you turn down the party chat volume the echo would go away, though it makes it harder to hear your team. When using the headset on the PC, the sound and experience were outstanding. The program that is compatible with the headset gives you some good customization options. The RGB on the headset has some customization, but it isn't very easy to choose the colors you would like. The sound options are fairly good and give you some good choices. You can listen in either surround sound or stereo. The surround sound really does improve the position accuracy for different types of games and you can really tell the difference. The microphone overall isn’t anything special. On the PC, the echo isn’t there now that you have a little more control over the volume of the headset. One of the few downsides is that the headset adapter is USB only instead of audio and mic connections. This is good for computers that don't have those ports, but it would be more convenient to have options for both. Overall the product works really great and gives you plenty of options as long as you use it on a PC. It is an okay headset if you are using it on an Xbox.

I like them. I think the quality is pretty good and it's reliable. I just wish the features would be the same if you connected it to your controller using the 3.5 mm rather than the USB C. Like the cool lights and the mic quality. Overall it's a good headset.

I was excited to try out these headphones because of the boom feature. I found that the sound was greatly distorted from the microphone. It sounds muffled to the other person. From JBL i expected a much better sound experience as well. While it does connect pretty seamlessly between different devices. There is a lighted indicator when the mute is on which is helpful. Rotary dials control the sound level. While it will be adequate for its primary function of multi person gaming there are much better alternatives available.