Customer Ratings & Reviews

This was my second KithcheAide purchase as I have been replacing my other appliances after only 5 years! I purchased KA refrigerator Dec. of 2019 and loved the durability, quality and richness of the black stainless. Once my 5 year old microwave stopped working, I knew my next purchase would be a KitchenAide microwave. As expected it was no surprise when both my microwave and dishwasher stopped functioning an/or continuously had to be serviced again only 5 years old. I did my research as to quality, durability and ease of use and serviceability. I then went to Best Buy and received exceptional customer service. I love the large capacity, sleek look and the user friendly cooking selection settings. It walks you through every step to ensure proper cooking times. Beyond useful when cooking with the convection! Cooks great and evenly and not to mention I can bake without having to use my range oven. Keeps the house a lot cooler! Great investment for the exceptional quality!

This microwave is fantastic! It is quiet, heats up food very well, and looks great. I love how easy it is to clean and all of the functionality. Installation was clear, and I have had no issues since. Would definitely recommend.

stylish, easy to use and clean inside, love the design and textured handle and accents

Love all the functionality of this microwave, it’s more then just a microwave. Sleek design and so many functions wish I had this sooner.

With very few Over-the-Range Microwave/Convections on the market, this was great value. We were looking for a new Microwave/Convection oven to replace our 19 year-old GE Profile with similar functions mainly because we were remodeling our kitchen and the 19 year-old oven did not match the new Stainless Steel Décor. Did not have much of a choice right before the remodel when the old door handle broke off. This oven was fairly easy to install, but does require experience or installation manual plus it takes two fairly strong people to lift oven over head. The fan is a little noisy. easy to operate for typical express type cooking.

I like the combination Microwave / convection oven. This gives me the option of now having a second for parties. The microwave and oven work very nicely. The controls are easy to use

I truely luv this microwave first off i really got a great deal on it, very easy to install and very easy to use and keep clean really put a new light on my kitchen

Great microwave for the price. Replaced my 16 year old KitchenAid that served us well. Has all the functions of higher priced microwaves for less. Convection function is very handy.

When we began searching for a replacement microwave, I had only a few requirements on the list (after all it's something we've used for years to heat up stuff quickly). I wasn't looking for one that was also a convection oven. It has been very easy to pick-up on how to use it. My wife's first day she prepared a turkey breast using the convection feature (something I was skeptical about) and it was great. Frozen pizzas now go in here and are done faster than in either of our other (2) ovens. Cleans up very easily. We have ours vented through ducting outdoors and it works much better & quieter than our previous microwave. The tone that plays when it's done is a little on the quiet side (if that's a concern for some), although I find it more pleasant than the beeping our old one did. I can't speak to the long term reliability of this unit (only had it a few weeks). So, far it seems much more substantial in build quality than the previous one we had. My wife has been very happy with it. She says that the oven is more intuitive than our previous one. I initially was skeptical about purchasing something this feature rich (figured most of it wasn't necessary) but, after a few weeks of use.. it would be hard to go back to our old unit. Pleasantly surprised.

This microwave works like a charm and is easy to use. Had it installed just before Thanksgiving and used it to cook several dishes. The convection feature was very useful as well. It is an attractive addition to our kitchen. My only regret is I didn't purchase the stove.

The handle and door frame finally bit the dust on our 2002 microwave. If you want one that is going to last, choose this one. After reading the near-universal 5-star reviews, the wonderful visited my local Best Buy the store intending to buy a cheaper model with wi-fi, which was not on display. This one was on display -- and the solid, quiet, non-rattle click of the door and the metal door frame sealed it for me right on the spot. Didn't even try to visit the other store to see the next model down, which had some reports of door handle breaking. This is a gorgeous, quality piece of kitchen equipment! The hood ventilation on this microwave works great -- make sure the installers test it before leaving to be sure it is actually going through the duct. So impressed with it compared to my last one. Over-the-stove light is great, ease of use is great, and it is SO QUIET! Three minor downsides -- 1) it is 1000 and not 1200 watts so you have to adjust cooktimes, which is easy 2) the chime is so low that if you are talking on the phone or listening to a movie you may not hear it. So set the timer on your phone if it is crucial. 3) the buttons are not backlit, so if you wander into a dark kitchen and want to heat some coffee you have to turn on an room light to see them. However, the non-backlighting makes it a very attractive appliance indeed, IMO. I worried that the unit would stick out too far from my 13" deep cabinets and look weird, but with the stainless door frame it looks fabulous. Truly. It was on sale, and on top of that, there was both free delivery and installation for Total Tech Support subscribers. Did I say Total Tech Support is SO worth it? Loving Best Buy these days. Keep up the good work y'all!

We were happy to find such a nice microwave that also had convection. It is very quiet, is nice and big, seems fairly easy to operate without reading instructions. We purchased this microwave online. Best Buy sent an email it had arrived in less than a week, so we drove to the store, let the guys out front know we were there, and they rolled it out and loaded it in less than 5 minutes. Easiest purchase I ever made. Thanks Best Buy

Love this new microwave! The convection feature, for me, is great! I no longer have to heat up my whole kitchen to bake something for dinner! It is very quiet, and was very easy to figure out with out the manual. My only complaint was that it came with some minor damage, the area underneath, where the filters go, was slightly bent up. When I called customer service, the manufacturer would not do anything about it. It still works, but it does make it quite difficult to get the filters in and out.

This KitchenAid microwave/ convection oven is a beautiful addition to my kitchen. This is the quietest microwave I've ever owned. And it is also the easiest one to use.it has all the bells and whistles and is very large inside. The hood fan has six different speeds which is very nice. It also has a sensor for popcorn the determines when all is popped. It's just a great product and I highly recommend it. You can tell it's a quality product well made and attractive.

I've been using this microwave/convection oven for about a month and I love it! It's super quiet, cooks evenly and is user friendly. The fan feature works great and is powerful enough to vent the steam from whatever I'm cooking on the stovetop. The light under the microwave illuminates the stovetop well - I always choose the bright light, but it also has a softer nightlight feature. I wish there were better directions provided for convection oven use. The convection oven works well, I just always choose manual input and enter the temperature and time on my own. I've used it to cook chicken several times and it's been delicious. It's preprogrammed with many dishes, I'll have to experiment with that feature at some point. The only thing I don't love about this unit is probably the same thing I don't love about most of my appliances ~ the sound tones were not my favorite, so I've silenced them, like all of the appliances in my kitchen and laundry room! Overall, I'm very glad I chose this KitchenAid product and highly recommend it!

Great design and functionality. Convection oven works much faster than a full fledged oven. One wonderful thing kitchen aid did is the microwave sounds. Pleasant tunes make you want to keep using the microwave to completion. Only minor complaint is that due to the sheer volume of the microwave, it takes a while to heat small things like a cup of water (takes more than 2 mins to boil, usually something that should take a minute or so in smaller microwaves.

Love Love Love this unit! Looks great in my kitchen and I can't say enough about the ease of use and functionality of this convection/microwave oven. It's just a great addition to my kitchen and the large oven means I can have everything ready for a large dinner to serve at the same time. It's such a better unit than the counter-top convection oven it replaced. I just love it.

First time owning a product like this and it is better than expected. Looks great and has a lot to offer. Easy to use, even our kids can use it easily. Love the popcorn feature, works like a charm. Good quality product that I don't regret buying. It's a little pricey but it is worth it.

The BEST microwave EVER!!!!! Never would I have thought that I could write such a review about a microwave. I had a less than 1 yr old Samsung and I replaced with this purchase. Let me say…major difference. Super quiet, easy to use and melts my chocolate to perfection! I replaced my twice replaced Samsung oven range to a KA cooktop and single wall oven, love it. This microwave made the perfect addition and I will next replace my Samsung refrigerator with a KA. Thank you KA for a well designed microwave! It’s a complete experience (I know it sounds weird, but it’s true). Get one, you will not regret it!

The new kitchen aid appliances are super quiet and intuitive, I haven’t had any trouble figuring out the buttons on the microwave. The black stainless steel is sleek and very appealing.