Customer Ratings & Reviews

This was my second KithcheAide purchase as I have been replacing my other appliances after only 5 years! I purchased KA refrigerator Dec. of 2019 and loved the durability, quality and richness of the black stainless. Once my 5 year old microwave stopped working, I knew my next purchase would be a KitchenAide microwave. As expected it was no surprise when both my microwave and dishwasher stopped functioning an/or continuously had to be serviced again only 5 years old. I did my research as to quality, durability and ease of use and serviceability. I then went to Best Buy and received exceptional customer service. I love the large capacity, sleek look and the user friendly cooking selection settings. It walks you through every step to ensure proper cooking times. Beyond useful when cooking with the convection! Cooks great and evenly and not to mention I can bake without having to use my range oven. Keeps the house a lot cooler! Great investment for the exceptional quality!

I purchased this microwave solely based on it being the only model that I could find that opened and closed quietly. The sound of my family slamming the microwave door drove me crazy so when my Kenmore Elite started to run when the door was open and not run when it closed I jumped at the chance to try and find a quiet microwave. My search consisted of me opening and closing the door of every unit on display. This KitchenAid was the clear winner. I paid for a convection element that I may never use just for the almost slam-proof door. This oven looks very nice in my kitchen and it is so quiet! I can hardly tell that it’s running. Had no idea that my former unit was so loud. The exhaust fan is loud however. I only have 2 complaints: you can’t pause to check your food then resume with the remaining time. You have to press cancel then start over. And I don’t think you can turn off the reminder sound. It’s either all sound off or on. The reminder beep is annoying. Oh, one more con is that if you put something in the microwave and don’t start it right away you have to open and close the door again to turn it on. I don’t know how long the lag is, I’ve never timed it but it’s annoying that I can’t put a bowl of soup in the oven, let it sit for a few minutes while preparing other stuff then start the soup without the thing making me open and close the door. Overall I do like this microwave. When my fridge goes I’m going to buy a KitchenAid to match.

This is a great appliance. Quiet in microwave mode. Convection mode is a little noisy but no more than any other convection oven. I had dismissed reviewers who complained that controls weren’t backlit or otherwise more visible in the dark, but turns out their complaints were legit. Doesn’t bother me much but I’ve found myself wishing I could see the controls better when the lights are off (pic I attached was taken in dark kitchen. Controls are completely dark but the flash highlighted them). I often use my under cabinet lighting at night but it doesn’t light up the front of the microwave. The door is huge and seems a bit cumbersome, but I knew that when I bought this. Just thought I’d mention these cons and validate them as legit concerns. However everything else about this microwave is great so I’d definitely recommend it. These cons might cause me to give it 4.5 stars instead of five—reflected this by giving four stars for ease of use (other than these cons it’s very easy to use, tho).

This microwave is fantastic! It is quiet, heats up food very well, and looks great. I love how easy it is to clean and all of the functionality. Installation was clear, and I have had no issues since. Would definitely recommend.

This microwave/convection oven is so pretty and works so well. This has a little learning curve especially when it comes to the convection oven. I have used it to make pizza, cookies and mac and cheese. Putting metal racks and dishes into a microwave even though you are using the convection oven is pretty strange. Remember the pans DO get hot. Yep, that was my first mistake. I am not allowing bags of popcorn to be made in this, I purchased an item to pop popcorn in and the popcorn setting works very well. I had to try many popcorns and the best one is Organic popcorn from Trader Joes. I don't know why, I tried 4 other kinds and with the sensor on the TJ popcorn worked the best. I made cookies the same time I was trying out the oven and it took a little longer and I used the preset button and I thought it was too much time, however, it was perfect. Now you can only do two small sheets and about 6 cookies on one sheet, but it worked well. The microwave works very well and a large cup of water will boil in less than 3 minutes. The pizza turned out so well, Tombstone, and so did the mac and cheese from Sam's premade. I actually preferred the way it turned out vs my Delonghi cooker, which I have loved for several years and still do. It takes a minute to heat up the oven for cooking, but the way the food turned out it was worth it. If you are cooking for 2 and a smaller meal this is just what you need.

stylish, easy to use and clean inside, love the design and textured handle and accents

My wife and I looked at probably 50 different microwave's and were undecided whether to buy a cheap standard microwave or spending the extra for the KitchenAid with the convection oven built in. We really liked the look inside, which ultimately swayed our decision. We weren't disappointed at all...we love everything about the KitchenAid! Even the door closing is super smooth and feels like quality, and it looks amazing. Our favorite feature so far is the steam sensing feature. Broccoli is perfectly cooked with the perfect crispness. I was going to install it myself, but I figured it was worth the extra price to get Best Buy to install it to make sure the fan was routed correctly in the duct work and to haul away the old microwave. Totally satisfied!

I read the reviews on several convection microwaves. I decided to buy this one after shopping around because I bought a floor sample at an excellent price. I haven't used any of the upgrades but it is a beautiful appliance. It is nearly silent when warming.

This is the best microwave we have ever owned. It is quiet, sleek looking and does so much more than just a microwave that heats up food.

I’m happy to own this type of microwave convection oven. I use it everyday. Perfect match for my range oven. Will be using more often. Great appliance. I would recommend this product!!

Very happy to upgrade to this. Big micro. Good quality.

Been wanting a convection microwave for so long and so happy i went with this Kitchen Aid version. It is quiet, works great and looks beautiful!

This is a great microwave / convection oven. Great to have a second oven for keeping things warm, or baking a small dish or meal - yet with the convenience of microwave when you need it. This is solidly build - all metal - no plastic. The vent fan is amazing - pulls super strong. really pleased with this!

This microwave is very stylish, and feels high end. I love all the features, very pleased with it.

We purchased this microwave as soon as it came out. We were excited about the convection oven aspect along with the sensors. It was between this and the GE. I had heard so many good things about the GE but we decided to go with this because of the reviews and the looks (it is a BEAUTY).........but sadly enough it does not live up to its name or style. 1. We never use the convection oven even though we bought it for that very reason. Why?? It takes close to 15 minutes to warm up for convection then you can use that function. That is ridiculous! I can cook almost immediately in my toaster oven which actually cooks. So aggravating!!! Spend $1000 and don't even use the main function. 2. The sensor function doesn't work. No matter how many times I have tried softening butter it does not work. You have to use the soften function almost 3 times to get it to soften and you have to make sure that you don't melt it. Pretty much all sensor options are worthless. Conclusion: Pros - This is a beautiful microwave. It does basic microwave functions without issues. Cons- Convection feature is worthless. Sensor feature is worthless. This microwave is worth $300-$400 because of the looks and name other than that it is an overpriced appliance

Awesome microwave sleek very efficient and elegant looking heats up food really fast.

BUY THIS MICROWAVE I ABSOLUTELY LOVE IT I HAVE ALL KITCHEN AIDE APPLIANCES

Quality unit! Awesome-sauce! The unit is cool looking.

Everything about this microwave seems well made. It seems sturdier than our previous purchase and it looks great. The inside is like a mirror. We've had it for a week and so far, cooking is great. Also, it mounts the same as our Whirlpool.

I have had this microwave about a month. I have the entire KA Black Stainless suite and this microwave was the last piece purchased. It looks great and the convection oven feature is really handy but does have a learning curve to it. It is not too bad to keep clean. The inside got really greasy when I cooked with the convection the first time, but it was easy to clean. Backlit keys would be nice at night. The fan automatically turns on when the stove makes the microwave too hot which is nice. It is eerily silent from the operation to the button sounds. I have baked cookies, made chicken breasts, chicken thighs and pizza so far using convection and all were great. I have mine venting outdoors (the fan) and that works well. The fan is not loud even on the highest setting. The microwave is huge but it does not look bad over the KA black stainless gas range I have. It does stick out beyond cabinets, but it doesn't look bad.