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Customer Ratings & Reviews

KitchenAid - 5.8 Cu. Ft. Slide-In Gas Convection Range - Black stainless steel-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 229 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 229 Reviews
  • Rating: 1 out of 5 stars

    Not worth the money - AquaLift does not work

    Posted
    Frustrated
    • My Best Buy® Member

    I'm a first time KitchenAid owner and only bought this appliance because I need an oven with a self cleaning feature. Was recommended by the store sales person as being a good product. Bought it and 2nd day after it was delivered, the ignition broke and cannot start the stove. Waited over 2 weeks to get the part and was replaced. A few months later the oven light went out. Waited again another week or so for a replacement bulb. Then, when it was time to clean the oven using the AquaLift cleaning technology, it didn't work at all. Followed the instructions to the word but to no avail. Even the tiny grease spot won't come out as described in the User Guide. Terrible disclosure on the part of the manufacturer and seller. Called KitchenAid and Best Buy to exchange for another model that has a self cleaning feature that has been tested and really works, but got nowhere. I'm very disappointed and frustrated with this purchase and wish someone from either Best Buy or KitchenAid would be brave enough to check this appliance and see for themselves what the real problem is. I have owned a few other brands and never had an issue with the self cleaning feature. This is by far the worse and needless to say I'm not buying any KitchenAid product or shop at Best Buy.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed, poor build quality

    Posted
    EricB
    • My Best Buy® Member

    We purchased this range along with a KMHC319ESS convection microwave and a KDTE204ESS1 dishwasher for a kitchen remodel in our new home. We spent many hours researching options and it came down to the KitchenAid units or a comparable set from Bosch. We chose the KitchenAid units, what a mistake that has turned out to be... First, about a month after the year warranty was up, the microwave stopped working and displayed an error stating the door was open when it was closed. Ended up having to take it apart and replace several micro switches and two fuses. Then about a month after that when trying to use the oven, we got an error that the oven fan speed was to low and the oven will not work. We can't even use the timer..... Replaced the fan ($70), but that didn't seem to fix the issue, so I just ordered the main control board, hopefully that $280 bucks will take care of the problem. And now the button to start the dishwasher is acting up, have to press it about a half dozen times for it to actually start. Someone else mentioned in another review that these KitchenAid units look nice, I agree, but it seems they are just not built like you would expect for the money.....

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    With I could have a do-over

    Posted
    Muddy
    • My Best Buy® Member

    Bought this unit because of discounted price and good looks. The oven works well but I have quite a few complaints. One, its too easy to accidentally bump a knob and unintentionally turn on the gas. This has happened three times and is pretty scary. Two, only one burner simmers. Three, the timer set procedure frequently conflicts with the oven temperature setting which causes frequent accidental oven turn-offs when you reset the timer. Terrible design. Four, oven cleaning feature does not appear to work at all. I have no idea what KA means when they articulate it as some type of important feature. Five, after a year I am already getting error messages on control board telling me I need to have it serviced. Still seems to work, but this does not bode well. Six, front right burner takes a long time to catch after many seconds of clicking then WHOOP!, the gas ignites explosively. Worst appliance purchase I have ever made.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Thank you for your review. We would like to inquire further about your review with you regarding the error codes. Please respond back to this email address, nar_customer_solutions@KitchenAid.com, with your name, phone number, street address zip code, model & serial number and date of purchase on the appliances. Also with a brief description of what you are experiencing with your appliance. We look forward to your reply. KitchenAidBrand

  • Rating: 5 out of 5 stars

    Still working perfectly after 3 months.

    Posted
    Samson
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I love this stove. Spent a little more money to get a better quality stove and I’m so glad I did. Everything about this stove is good quality. The knobs and burners are a really good design. No whimpy cheap stuff anywhere on this stove. And best of all it worked perfectly right from the start and continues to do so. It’s a pleasure to use it. The black stainless steel I got stays brand new looking and it’s easy to clean. I only use a microfiber cloth to wipe/clean the stainless steel finish which doesn’t scratch it or anything. (I used a paper towel on my microwave and it made little scratches on the finish). This is my first convection oven and it works surprisingly well. A little fan inside the oven turns on and blows the warm air around in there to keep everything evenly cooked. Everything I’ve baked turns out perfectly now haha. Mmm banana nut bread with real bananas.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Frustrated

    Posted
    Jess
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Totally disgusted with Kitchenaid appliances. Within 18 months I’m on my second dishwasher and now this range/oven is giving me fits. The oven will not work due to the panel/computer malfunction. I’m beyond frustrated with this brand. They are beautiful appliances by NOT dependable. Functionality is important - dependability is necessary. Do NOT purchase these appliances just for looks unless you never cook, cool food, or was dishes. Otherwise, they look great in the kitchen. But the dollars spent on these appliances should get me many years of uninterrupted, functional, dependable use. I will be shopping for Maytag appliances now They have the same “look” but a more dependable reputation and lesser expensive price tag.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Hello Jess, thank you for your review. We sincerely apologize for the concerns with your Range and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating: 2 out of 5 stars

    1 month later and it doesn't work!

    Posted
    Oliver
    • My Best Buy® Elite Plus Member

    I bought this range at the end of April and Best Buy delivered and installed it. Exactly one month later at the end of May it's completely unusable. Every time I turn the oven on, the computer shuts down, the oven turns off and I can't use it until it decides to turn on again. Then it's just a cycle and keeps turning off every time you turn it on. Now I have to wait weeks until the part comes in to fix it. Buying appliances was a nightmare for me and to have such a high tech and expensive unit become unusable a month after purchasing is completely unacceptable. I did give 2 stars because when it did work a couple times, it worked well. But honestly, I'm completely disappointed.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Hello Oliver, thank you for your review. We sincerely apologize for the concerns with your Range and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating: 1 out of 5 stars

    Stay Away

    Posted
    Lino
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The product looks good. But honestly, the oven feature has not been consistent. I have had this for 10 months, the oven lights keep burning out (I'm on my 4th set now). and now the Fan in the Oven stopped working which shut everything down. Service is coming out to replace the $700.00 part (and I'm lucky to be under warranty)... but is a hassle to deal with, not to mention not being able to use the oven. Another user-friendly note. When you use the timer, if you don't get it 'just right' you have to cancel the pre-heat and turn the oven back on. It would have been nice to be able to cancel the timer without having to turn off the oven.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Broken and nearly impossible to schedule service

    Posted
    kingpin77

    The oven failed the very first time I tried to use it, producing an obscure error code and shutting down. It was unfortunately not even possible to schedule repairs because the website for doing so was down for two days and the customer services representatives reachable by phone evidently use the same computer system for scheduling repairs. At this point, I have invested two and one half hours on the phone over a period of two days merely trying to schedule warranty service on a brand new defective oven. On the bright side, it does look nice. If you are buying it to make your kitchen look nice but don't actually ever plan to use it, then this is the one you want!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good stove overall.

    Posted
    hct1121
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I'm happy with this purchase for the most part. I like the large oven, with the very large window and good lighting. The burners are very powerful. I don't like the black cook top area since it shows every speck of debris, so be ready to wipe clean every time. You must use a soft sponge or cloth because it scratches the finish, which is shiny. The grates are heavy and there are only two so removing them to clean underneath is a two-handed job. If you have the oven and all burners on at the same time be prepared to have a lot of heat coming from the stove, so a powerful range hood that vents to the outside is highly recommended. Overall, the stove is very attractive and although not easy to keep clean, I would probably buy it again.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Buyer beware!

    Posted
    AmyS

    This suite of KitchenAid appliances look great, but the performance is dismal. We have had the range about a year and I was disappointed from the start. The performance of the oven is very uneven - everything take much longer than it should to cook, the front panel gets dangerously hot when you have the oven at a high temp, when you turn the timer off, the oven goes off too. What? Was this product tested by people who actually cook? Also, even the stainless steel is of poor quality - I have had stainless in the past, and loved them, but these don't look good, even right after cleaning. If you are a serious or frequent cook, keep looking.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    2 times and still not a charm

    Posted
    Susan
    • My Best Buy® Elite Member

    Saga: 1. First stove installed in July. Floor guys broke glass. Repaired. But should the glass have broken in the first place? Wasn't able to use oven. 2. Finally able to use oven when glass repaired. (after sent wrong door, then another new one). But, heat escaped dramatically and couldn't touch knobs. Huge issue. Unusable. 3. Had stove replaced - brand new one. Oven doesn't work. Internal fixtures not aligned and unable to be fixed. Ridiculous. Have to have stove replaced again. Not going to replace with Kitchen Aid for sure.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Dear Susan:
      Thank you for your feedback regarding your KitchenAid® Range. We're sorry that we have lost your trust in our Brand Appliance and hope that in the future you give us the opportunity to redeem your trust in us.Thank you.
      KitchenAid® Social Care KitchenAidBrand

  • Rating: 5 out of 5 stars

    Fantastic

    Posted
    miasisme
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We have been wanting a gas range ever since we purchased our home. This one does not disappoint. I did a ton of research before purchasing, especially since we were trying to buy an entire matching suite of appliances. We wanted everything to be top notch. This range pre-heats quickly, is easy to clean and easy to use. It the range works great and the oven has both standard and convection options (both work great). The black stainless is absolutely stunning - just make sure you use a soft cloth when cleaning to avoid damaging the surface and don't use stainless steel cleaner it is to abrasive. Overall I can't recommend this oven enough. You will love cooking with it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So glad I chose this one!

    Posted
    Olivia
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I did a lot of research and visited a lot of ranges, deciding on this one due to the simple sleek design. I'm looking forward to seeing how the steaming feature works when baking. So far it cooks evenly and I've had no problems. I installed it myself, using the special glue for gas lines. Leveling was not an issue. It takes longer to preheat than my old range, though I think it's because of the larger oven volume. I like that the top is black, so I won't have yellowing stainless steel from the heat.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    So far not a good experience

    Posted
    Carol
    • My Best Buy® Member

    The range was installed March 22; 2019. Top burners work fine. Went to use oven March 31; 2019. Set oven to 400 and it took 45 minutes to reach 275. Ended up turning it off. Called Kitchenaid this morning and decided to turn it on while I was talking to service re and it seemed to be heating up faster. Again only reached 260 in about 45 minutes. Then I tried once more a few hours later and it took 1 full hour to reach 300 degrees. Kitchenaid tech coming out Wednesday. I will give an update after Wednesday.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Hi Carol, we are glad to hear you are having a service call for the Range, We expect your experience will be much happier once repairs are completed. Please feel free to reach out to us directly if you have any questions or concerns 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating: 4 out of 5 stars

    Great oven for the baker

    Posted
    GeeGee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Just baked my first loaves of bread using the Proof and Steam Bake functions. This is the best, lightest bread I've made in some time! The oven is especially large. I can get 4 loaves of French bread all on the same rack. Burners provide a variety of temperatures from low, medium and two high burners. I'm still getting used to which ones to use for which function. All in all, I'm very pleased with my purchase. The only draw-back is that the storage drawer is quite shallow due to the increase oven size. I can't store as many pots and pans as a result.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good Looking Range

    Posted
    buzzy

    We purchased this range in June '16 and love it. It has a simmer feature on the L. front burner which is great and love the oven capacity It looks great, the cook top is very easy to clean, Convection conversion feature is really nice and the steam feature is great when I make my home made yeast rolls. Would really recommend this range to anyone. We bought this range after having a kitchen fire and really researched different brands before we made our choice.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    We bought this scratch and dent

    Posted
    Present
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We are slowly looking to upgrade our home and I found this range, which ticked all of our boxes. We love how the oven heats up food. The house does not get hot when it is on, no matter what time of day. With the stove, we are concerned about how the flames come out of each burner and how it is burning (ex: there are red flames that seem to move around while on) but that does not affect how it cooks. We love how the food comes out. And we love all the functions. Can't give it a 5 because of the burner but so happy with everything else.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Can't believe it isn't good

    Posted
    Rachel
    • My Best Buy® Elite Plus Member

    We got the dishwasher and the slide in gas oven. The dishwasher seems fine. The burners on top of the range seem fine. But the oven is slow to heat/bake and seems to bake unevenly. Two repair men so far have said it doesn't seem right but they don't know how to fix it. I hope we find an answer. I thought this was going to be my dream oven so I can't believe it is turning out to be sort of a dud so far.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Dear Rachel,
      Thank you for your review.
      We are sorry to hear of your Range concerns. We would like to inquire further about your review with you. If you have not had your issue resolved, please email us at NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM at your earliest convenience with your username Rachel, a copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you. KitchenAidBrand

  • Rating: 5 out of 5 stars

    Tons of cooking power

    Posted
    mcgraham
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We decided to purchase this range because it matched the refrigerator we were buying and we wanted a consistent look in the kitchen. There was nothing wrong with our current range. Once this baby was hooked up we immediate saw the difference in total cooking potential. Large burner puts out a ton of heat, making bowling water in the larger pots simple. The burners ignite with easy and the broiler crisps bread in no time flat. Great range to buy.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Beautiful Oven

    Posted
    STLKitchen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Can't recommend this product enough. The power burner boils water extremely fast! The burners sit up a little higher than the counter height, which was a little surprise and the only reason I didn't give it 5 stars. The look is great. The racks are perfectly level, and easily adjustable. The convection really improves the gas baking experience, and cooks food evenly. Love this oven. Looks great! No problems at all other than a strong gas smell the first few times we used it.

    I would recommend this to a friend