Customer Ratings & Reviews
- Model:
- 83JC0001US
- SKU:
- 6578512
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers value the LOQ 15.6" Gaming Laptop's performance, price, and graphics capabilities, frequently praising its ability to run games smoothly. Many appreciate the laptop's size and storage options, although some users note that the battery life could be improved. The cooling system has also received mixed feedback, with some mentioning noticeable fan noise during gaming sessions. Overall, the laptop receives positive feedback for its performance relative to its cost.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
certain keys stopped working after a few weeks :(
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was okay for the first 2-3 weeks and then all of a sudden the 'F3', 'E', 'D', and 'C' keys stopped working. They're not sticky and nothing was spilled onto my keyboard. It's only those keys that are unresponsive. Because this happened after the 14 days I could've returned it (but still less than a month!), Lenovo and Best Buy have told me that my only option is to order a brand new laptop (because the store doesn't carry it) in order to go in store and do an exchange. I am a college student and cannot afford this extra expense, but I also can't afford not having a working laptop... so... Also, the battery life is actually so bad. It lasts only about 4 hours on a full charge and the battery is HUGE. Carrying around both the laptop and the charger will absolutely give you back pain if using a backpack, even when nothing else is in there.
No, I would not recommend this to a friend - Pros mentioned:Performance
Was not reset.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer is great. Runs well and works as advertised. But when I picked it up from the store for some reason the computer was not already cleared even though it stated that it would be. Not only that but Best Buy took quite a long time to reset it and I didn’t even get it back the same day that I was told I’d be able to pick it up.
I would recommend this to a friend Do not buy this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a Christmas gift, the first time it wouldn’t turn on so we returned it and had to drive an hour to get a new one. The new one also didn’t work and they wanted to charge me to fix it at geek squad and wouldn’t take the return. Both times this computer goes blue screen and requires a code that was not provided
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi Ashley,
Thank you for sharing your feedback with us. We are sorry to hear that you ran into issues with your LOQ 15, and we apologize for any inconvenience that this has caused you.
If you still have your system, we'd like to work with you try to improve your experience, and since this matter takes advanced troubleshooting, a conversation leads to resolution more quickly. To start, please contact Lenovo Support at: 877-453-6686, to work with someone who may help you.
Please feel free to share any updates you may have and reach out to us with any questions.
Best,
Lenovo
Piece of junk
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got this computer and it's now a paperweight. I used it two times and then suddenly it just shut off and locked me out. I finally got back in and now it won't do anything. I'm so frustrated with this computer. I'm really hoping Best Buy will work with me. Either way, I'll update this review to let you know.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey, Jester. While we are thankful that you chose our product, we are sorry to hear that you are having issues with it. To try and resolve this, we recommend checking for and applying updates in both Windows update settings and in the Lenovo Vantage app on your LOQ. If the issues continue after these updates, we recommend you call Lenovo Support for additional help at: 877-453-6686. We appreciate you taking the time to share your perspective with us.
- Cons mentioned:Battery life
worst gaming laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst battery life, graphics are mediocre, hz is bad
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi SreenuS,
Thank you for sharing your feedback with us. We are sorry to hear that you are having trouble with your LOQ 15. We apologize for any disappointment that this may have caused you, and we'd like to work with you to try to resolve these issues.
To start, regarding your issue with battery – as you may know there are lots of variables that contribute to battery and in gaming laptops that can increase even more due to their high-powered processors and graphics cards. If you want to squeeze out more battery life and are completing non-intensive graphics tasks, you can utilize the MUX switch built into this model to turn off the dedicated GPU to greatly decrease power draw. This can be done in the Lenovo Vantage app > top right box > GPU working mode, then choosing your preferred method. Users can also take advantage of the keyboard shortcut, Fn + Q to toggle thermal modes and easily switch between prioritizing battery life or power, or even the best of both words, along with custom settings configurable in Lenovo Vantage. You could also press the Fn + R key combo to toggle to a lower refresh rate for even more power conservation.
With graphics performance, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button, apply all available updates. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button, following on-screen prompts to apply all available updates here as well. Also, you can press the Fn + Q keys as mentioned previously to boost performance, along with adjusting VRAM in the system BIOS.
We hope that this helps, and please update us when you can. Feel free to reach out to us via the Q&A section of the product page with any questions or request for further assistance.
Best regards,
Lenovo
Shopping timing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for expedited shipping expecting to receive in 2-4 days. I called over a week later as my laptop was not received and it was urgent only to be told those delivery times were for AFTER the machine was built and ready for shipping. It is taking nearly two weeks to build a regular laptop with zero modifications! Not well communicated on the website or clear. I could have gone to a store if I’d known it would take this long. Will not use the site again.
No, I would not recommend this to a frienddisappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had to return as the cpu will hit 100% usage during any downloads such as windows updates or game downloads and even microsoft edge downloads. set thermal profile to performance was the worst. was within the 15 day return window so will see if the replacement laptop suffers the same problem as Lenovo said this issue is something to do with the cpu
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, JeremiahR, we're sorry to hear that you ran into this issue with your LOQ 15, leading to you returning it. In the future, should you encounter any issues with our product, please feel free to contact Lenovo Support for assistance in resolving your issues. We hope that you choose our product again in the future and appreciate you taking the time to share your experience with us, as it does not go unnoted.
Locked
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not come factory reset. Computer was password locked. Can't tell you anything else about the laptop because i can't use it.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey, CameronH, we're sorry to hear that you are having this issue with your LOQ 15. To try to resolve this, we recommend you call Lenovo Support for help at: 877-453-6686. We appreciate you taking the time to share your experience with us so that we may investigate this matter.
Stuck Paying For Nothing.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this unopened laptop 2 months ago & have not received a refund yet. Best Buy has good customer service, I'm just that one customer that's stuck paying for a $600+ laptop that I don't even possess.
No, I would not recommend this to a friend