Customer Ratings & Reviews

Hi, AnnetteH. We're sorry to hear that your LOQ 15 has fallen short for you in this regard. Regarding your issue with battery – as you may know, there are lots of variables that contribute to battery and in gaming laptops that can increase even more thanks to their high wattage graphics cards and processors. If you want to squeeze out more battery life and are completing non-intensive graphics tasks, we recommend utilizing the MUX switch built into this model to turn off the GPU to greatly decrease power draw. This can be done in the Lenovo Vantage app > top right box > GPU working mode, then choosing your preferred method. Users can also take advantage of the keyboard shortcut, Fn + Q to toggle thermal modes and easily switch between prioritizing battery life or power, or even the best of both words, along with custom settings configurable in Lenovo Vantage. You could also press the Fn + R key combo to toggle to a lower refresh rate for even more power conservation. Hopefully this helps and if you decide to return your device regardless, we appreciate you taking the time to share your feedback with us, and we hope that you find the right solution for your needs.

Hi Momwhogames, we're sorry to hear that your experience with your LOQ 15 has fallen short for you. If you'd like to work with us before returning your laptop, here's some tips to try to resolve these issues for you. First, regarding overheating, this LOQ features an active cooling system, along with other components and software, designed to enable the user to power through work without throttling due to heat produced. We recommend that the bottom of the device, where the air intake vents are, is clear of obstructions to increase air flow. Additionally, this LOQ features Smart Control, enabling the user to use the key command combination of Fn + Q to toggle between thermal/performance mode. For instances where you may use the device in your lap or a situation where the intake vents may be obstructed, we recommend switching to cool or quiet mode to help with the heat felt on the bottom of the machine. Also, please check for and apply any available updates through Lenovo Vantage and Windows Update Settings to help ensure you are using the latest software and drivers to ensure your system is running as efficiently as possible. Now with battery life, as you may know there are lots of variables that contribute to battery and in gaming laptops that can increase even more due to their high-powered processors and graphics cards. Should your issues persist after these fixes, we recommend reaching out to Lenovo Support here: 877-453-6686, and providing a representative with details of your issue, so that they may help by providing a solution for you. We appreciate you taking the time to share your feedback with us, as it does not go unnoted.

Hey MrJay, we're sorry to hear that you're having such trouble with your LOQ 15. Given the steps that you've taken, if the issue persists, then unfortunately, resetting your LOQ would be the next step before contacting Lenovo Support directly. You back up your data and try to reimage it with the original Lenovo preload via DDRS (https://support.lenovo.com/ch/en/solutions/ht103653-lenovo-digital-download-recovery-service-ddrs-download-the-files-needed-to-create-a-lenovo-usb-recovery-key). If you don't see a response to your ticket soon, contact Lenovo Support directly here: 877-453-6686. Thank you for taking the time to share your experience with us, as we will investigate this further to make the necessary changes.

Hi, Rachel. We're sorry to hear that you're having a poor experience with your LOQ 15. To help improve performance, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button. Also to improve performance, we recommend adjusting in game graphic settings, as although a system can meet a game publisher's system requirements, in game extras like shaders, levels of fine details, or field of view can put added weight on the system's GPU. Please feel free to reach out to Lenovo Support should you need any assistance. We appreciate you taking the time to share your perspective and feedback with us.

Hey, EarlA. We are sorry to hear that you ran into this issue with your LOQ 15. Should you still have your LOQ and are experiencing the same issue, to help remedy this, we recommend reaching out to our support team here: 877-453-6686, and providing a representative with details of your issue, so that they may help by providing a solution for you. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.