Customer Ratings & Reviews
- Model:
- C-S11U
- SKU:
- 6528124
to a friend
Easy & Quick Setup
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This little device added the connectivity I needed to manage my lock remotely via WiFi when l’m way from home. Setup was quick and easy through the Level app. Its not very large and is probably the size of a half-dollar coin, so its also discreet. Great addition to your Level Lock. This also allowed me to connect it to Alexa to manage the lock by asking.
I would recommend this to a friendBrand response from LevelHome Team
Posted .Thank you so much for your thoughtful review!
We’re thrilled to hear that the device has added the remote connectivity you needed and that setup was quick and easy through the Level app. It’s great to know you’re enjoying the compact, discreet design and the added convenience of Alexa integration.
Your feedback means a lot to us—thank you for being part of the Level community!
Gd
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as intended. Has some connectivity issues but overall not bad. Doesnt integrate well with ring systems.
I would recommend this to a friendWorks well
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up. I like to lock and unlock remotely. I wish there was a hub that is universal! Hubs tend to be Pricey.
I would recommend this to a friendGo with a different company.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 6 months ago. Worked perfectly for the past 6 months and suddenly the connect went offline. I reached out to level for support. They wanted me to take and send them a video of myself pressing the reset button of the unit, they wanted me to download an app that lists all Bluetooth connections (to determine it wasn’t transmitting Bluetooth signal) and then send them photos of “atleast three pages of Bluetooth devices from the app” they had me download, showing that it wasn’t listed, and send them those steps with a copy of the receipt and a photo of the serial number. The last two documents needed are fine, but to have me jump thru hoops and make videos and download apps to prove it wasn’t working when they knew once they pulled up the serial number, that the unit was from their prior firmware which was defective and has since been updated in manufacturing was an insult. Once they knew it was a firmware problem based on the serial number that the end user can not update, having me jump thru hoops was a waste of my time and an insult. Bott Line : it was not working because of a Manufacturing defect, it needed replacement and they made the process tedious and insulting. And they had all the information they needed once they looked up the serial number. Whoever wrote these procedures for the company should be fired.
No, I would not recommend this to a friendBrand response from LevelHome Team
Posted .We sincerely apologize for the frustration you've encountered with our support process. We understand how disappointing it can be to deal with a product issue, especially when it’s compounded by a complicated support experience.
We appreciate your feedback regarding the troubleshooting steps you were asked to follow. Our intention was to gather the necessary information to assist you effectively, but we recognize that the process may have felt tedious, especially given the firmware issue you mentioned.
We are committed to improving our customer service and support procedures, and your input is invaluable in that process. Please reach out directly to our support team at level.co/contact-form, and we will prioritize resolving your issue swiftly, ensuring that you receive a replacement without the extra steps.
Level Connect with Level Bolt
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with the level bolt lock. Allows me to unlock and lock my door from anywhere.
I would recommend this to a friend
