Customer Ratings & Reviews

I ordered this window A/C with the highest of expectations based on the reviews. I was looking for a robust window unit to install on the first floor of my 2,800 sq ft home and this seemed to be a good choice. The first unit arrived and it was damaged (see the pics ... the box was not damaged so it obviously was damaged prior to being packaged). I ordered a replacement and after installing it - which is a HUGE pain in the butt, by the way - it would not turn on. I spent about two hours going through the installation process and turned on the A/C prior to doing all the "finishing touches" (foam insulation .etc.), at which point it worked, but then when I was trying to install the smart app on my phone (WHICH YOU CAN ONLY USE WITH A 2.4 ghz NETWORK, BY THE WAY, SO THERE'S ANOTHER FEATURE I PAID FOR BUT CAN'T USE SINCE I HAVE A 5 ghz NETWORK), the unit would not power on. I ordered a replacement unit because after all this work I have to give it one more shot. Let's see if third time's a charm. Synopsis thus far: Initial quality SUCKS, the installation process is PAINFUL, the customer service (all overseas) is HORRIBLE, and I am only willing to give LG/Best Buy one more shot because of all the work I have already invested.

This unit on paper is 10 decibels lower than the 10,000 btu GE unit. The unit came dented underneath the faceplate on the shell of the air conditioner, but I was able to get it on so did not bother to call bestbuy (but I hope you see this). I am extremely happy with the effectiveness and how quiet this unit is. Highly recommend this LG

it works and it's heavy and very quiet - too quiet for me, that's the only reason I don't like it, I'm the odd 1 that likes when appliances make noise, had little choice my old 10,000 btu quit working and all the new ones are quiet As for how long it will last? will see I'm a Total Tech member so I got 24 month

This is a great A/C! Cools our room in no time. Being able to turn it on through the app when we are on our way back home is amazing. It is not super quiet, also not very noisy, but it is definitely quieter that the one we had. And its a great value.

The air conditioner is working great. The air is cold and the energy saver works. The noise is minimal. The technicians who installed it from Best Buy were so nice. I am very happy.

Quiet and powerful. Cools the room fast. Best ac unit I’ve owned. I bought another I liked so much.

This AC is the best! I love LG Products. Definitely recommend!! My whole apartment gets so cold.

Is great i love the wifi function. I just set it and forget it lol well not forget it I don’t want to make con ed rich lol

Received A/C unit through delivery to my door. I was not able to install it for a coupon weeks. When I finally installed it , it worked for a day. The next day I powered it on and it blew something internally then shut off and smelled hot. It won’t power back on. The return policy expired 2 weeks after my purchase and a couple days before I installed it. Best Buy will not exchange or return it.

Very satisfied with this productvery efficient and its quiet

This is a big air conditioner. But it cools my house down really fast

excellent product, installation was easy, and functionality is great

AC only used 3 times and after 3 months stopped turning on, Best Buy won’t done anything and lg said this ac needs an electrician to run a dedicated line even tho I had an ac in this same spot for 20 years. Best Buy and lg never let’s you know about this, lg says they about to change labels to state this, but no one is willing to fix or take this special ac back

Nice air conditioner. Easy to use and cools quickly

Very unhappy with this appliance. Did not cool the area at all. We were wothe the sales rep for a few hours. We purchased two ac dehumidefier and tv mount and sound bar. Spent a pretty penny. However the sales man was so wrong about this it is a lemon. I calles it im to late. For return. So i will jave the geeksquad come out to take look. Bestbuy help.

The unit itself works fine. It came with a large dent in the back out of the box as if it had been dropped. I wouldof returned it but it was soo hott i had to settle. 400$ unit

Purchased two Frigidaire Window AC units first and they both failed. I wanted to buy US products, but I will never buy Frigidaire again. Ended up purchasing the LG 10000 BTU Window AC unit. The unit is a bit loud but what can you do. I cannot speak to the longevity of this product but at least it works for now. I found that you should just add 2000 BTU’s to what ever you are buying to be safe. I did this and have not experienced any ill effects of the BS that is said on the web. Good product so far but time will tell.

If you want a puddle of water on the floor then this AC is for you! Less than a year since I bought this AC, it started to leak water flooding my room. (many people complain about it)! They refuse to service the unit and have given me runaround for months - outrageous! Do yourself a favour and stay away from the LG products!

I have purchased 7 of these so far and they have worked perfectly. I have customized them for through the wall installations and had no problems. These are great on eco mode and use a fraction of the electricity than the AC's they replaced. Some reviews said they were a little loud, that is not my experience. The remote control works really well from across the room. They replaced 30,000 BTU units and cool better.

Unfortunately after the AC was installed, we turn it on just to try it and it work. That evening when we wanted to leave it on, it did not power on anymore.