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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 28 reviews

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86%
would recommend
to a friend
Page 1 Showing 1-20 of 28 reviews
  • Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Do yourself a favour and stay away from LG!

    Posted .

    If you want a puddle of water on the floor then this AC is for you! Less than a year since I bought this AC, it started to leak water flooding my room. (many people complain about it)! They refuse to service the unit and have given me runaround for months - outrageous! Do yourself a favour and stay away from the LG products!

    Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Recommend! More quiet than the GE equivalent

    |
    Posted .
    Owned for 1 week when reviewed.

    This unit on paper is 10 decibels lower than the 10,000 btu GE unit. The unit came dented underneath the faceplate on the shell of the air conditioner, but I was able to get it on so did not bother to call bestbuy (but I hope you see this). I am extremely happy with the effectiveness and how quiet this unit is. Highly recommend this LG

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Good AC

    |
    Posted .
    Owned for 11 months when reviewed.

    I have purchased 7 of these so far and they have worked perfectly. I have customized them for through the wall installations and had no problems. These are great on eco mode and use a fraction of the electricity than the AC's they replaced. Some reviews said they were a little loud, that is not my experience. The remote control works really well from across the room. They replaced 30,000 BTU units and cool better.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Much better

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Purchased two Frigidaire Window AC units first and they both failed. I wanted to buy US products, but I will never buy Frigidaire again. Ended up purchasing the LG 10000 BTU Window AC unit. The unit is a bit loud but what can you do. I cannot speak to the longevity of this product but at least it works for now. I found that you should just add 2000 BTU’s to what ever you are buying to be safe. I did this and have not experienced any ill effects of the BS that is said on the web. Good product so far but time will tell.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    LG 10K BTU

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Works well. The phone app scheduler could have a few more options for settings

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Awesome!

    |
    Posted .
    Owned for 3 months when reviewed.

    Works really well. I needed one for my living room and cools it down quick. Love that you can control it with your phone.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Defective straight out of the box

    |
    Posted .
    Owned for less than 1 week when reviewed.

    This is the 2nd LG brand A/C I will be returning to Best Buy within a week - 2 different models. This one sounds like a piece of plastic is stuck in the fan blades. Will not be buying another LG window A/C, which is disappointing. I've never had trouble with LG brand A/C until this year.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette LG

  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Technology is not necessarily a good thing

    |
    Posted .
    Owned for 3 weeks when reviewed.

    I bought this to go in a bedroom to supplement the AC system because I like my room cold when I sleep. Also, for a little white noise as well.. The unit doesn't seem to cool as well as the old unit that died but I could maybe get used to that. The reason for 1 star is, when you turn the unit off, it reverts back to a default setting of economy (which cycles the unit on and off throughout the night) and low fan speed. So every single time I turn it on at night I have to reset the unit to cool (run continuously) and a fan speed of high. For me, that is aggravating to have to do every single day. I understand it is for energy efficiency but it should my choice to save energy or not. If I had not already installed the unit when I found this out, I would return it.

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry that your unit is not working properly.Your feedback is especially important to us and your concerns will be shared with our product team.We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction.e apologize for any inconvenience this caused. ^Venette LG

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great Product

    |
    Posted .
    Owned for 3 weeks when reviewed.

    I can highly recommend this product, good quality and I like that fact that I can use Google Assistant with it.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Excellent

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Excellent the best purchase ever Excellent the best purchase ever

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Good but big and heavy

    |
    Posted .
    Owned for 1 week when reviewed.

    Great features. A bit bulky and heavy so will be returning it in a favor a small sized unit

    Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Quiet
    Cons mentioned:
    Set up

    Rated 5 out of 5 stars

    Cool and Quiet

    |
    Posted .

    This is our 2nd LG air conditioner and we hope it lasts as long as or longer than our 1st. It's even quieter than the 1st one that really isn't noisy either. 1st one is still running coming up on 8 years old and though effiicent this new one is more efficient and cools faster. We chose this one since it's a SLIDE OUT Chassis and makes it easy to remove, clean and re-install and based on our 1st LG AC performance and realiability. We have horizontal hung windows so installation is not easy here requiring me to cut a custom sized board to fit the top and more work sealing and painting. But for normal vertical hung windows installation should be a snap! We gave the old one to a family in need of an AC & we hope it runs a long time for them. Since this new one replaced the old one in the same room we have an easy time comparing the two AC's performance & noise level. We also have an LG Dryer that's still running great after nearly 10 years.

    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great

    |
    Posted .
    Owned for 1 month when reviewed.

    Lg are the best air conditioners out there and this one is not a exception !

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Terrible

    |
    Posted .
    Owned for 7 months when reviewed.

    Biggest piece of junk , front doesn’t stay on , sides don’t

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette LG

  • Rated 5 out of 5 stars

    Energy efficient and works well

    |
    Posted .

    We are enjoying this unit as we speak -just in time for the oncoming Houston Texas Summer and all that implies!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enjoy

    |
    Posted .

    Good quality and very good price.Smart choice when we decided to purchase this AC

    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Apps, Cooling
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Powerful but still a little loud

    |
    Posted .
    Owned for 3 months when reviewed.

    Bought this unit for a home office to make lock down working more comfortable as my old unit was loud and under powered. This unit cools the room quickly but is still too loud to be used while on calls. The ThinQ app is useful for cooling the room before I need to use it and checking I’ve switched the unit off.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Price, Wifi

    Rated 5 out of 5 stars

    Works well

    |
    Posted .
    Owned for 2 weeks when reviewed.

    I don’t have too many complaints. I did not have issues with it connecting to my wifi and seems to work well since Beaty Buy installed. I live in a large pre-war apartment and this unit does a good job keeping my living room and separate dinning cool on the humid days we’ve had recently. I think the unit is a good value for the money but I do recommend having it professionally installed or having at least two people put it in your window.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Apps, Quiet, Wifi

    Rated 5 out of 5 stars

    So quiet!

    |
    Posted .
    Owned for 3 weeks when reviewed.

    I was looking for a powerful unit that was quiet. This is the one! I love the wifi feature as well. Allows you to control the unit from an app.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Cooling, Price

    Rated 5 out of 5 stars

    Works really well and economical to run.

    |
    Posted .
    Owned for more than 2 years when reviewed.

    Used this for 1 season so far and it works great. Have it in a large garden room and very happy with it. Seems to be very economical to run based on my electric bill. The remote is easy to use and it cools really well for a room with little insulation and lots of windows.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend