Customer Ratings & Reviews
- Model:
- LG SN9YG
- SKU:
- 6402208
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality and easy setup process of the 5.1.2-Channel 520W Soundbar System. Many users rave about the impressive audio experience, while others appreciate the hassle-free installation. However, some users express concerns regarding the subwoofer's performance and the overall price of the soundbar system.
This summary was generated by AI based on customer reviews.
Need better product. LG OLED GREAT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Voice clarity is not what expectations with sales person. He was very nice and did not rush. Just not very happy with system.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Lg
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hated it. The sound was trash, it was hard to down load the app the remote was complicated to adjust the tone. So i took it back the following weekend
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Underwhelming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For most people this is an ok sound bar. The earc on my unit would not work. If you want a better sound bar get the samsung in the same price range.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We work continuously to improve the quality of our products and anticipate market demands
that drive customer satisfaction. Your feedback is important to us and your concerns
will be shared with our marketing and product teams. If needed, you can contact our Customer
Support at 800.243.0000 for further assistance.^Venette
LG - 5.1.2-Channel 520W Soundbar System
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product didn't provide the sound expected, returned product because of poor sound quality.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Jennifer
Bad, Bad, Bad sound bar!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this with a LG - 82" Class UN8500 Series LED 4K UHD Smart webOS TV and I could not be more disappointed. Cannot get the sound to sync up no matter how many times we try. The only way is to take it off eARC and run it on PCM which completely defeats the purpose of having 5.1 ch. Huge waste of money. Do not buy if you are pairing it with an LG TV which is complete madness. Getting ready to return.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support via Facebook Messenger (https://www.facebook.com/LGUSA/), and include your model number for further assistance. ^JL
Not impressed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't impressed, purchased with my new TV but was lacking the ability to transform the room to home theater.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We work continuously to improve the quality of our products and anticipate market demands
that drive customer satisfaction. Your feedback is important to us and your concerns
will be shared with our marketing and product teams. If needed, you can contact our Customer
Support at 800.243.0000 for further assistance.^Venette
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hahaha ahah she ahah hahaha aggxbdhs shebevegd dhdhdhd
I would recommend this to a friendBrand response from LGAnswers
Posted .IF you have concerns contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you.^Venette
Subwoofer failed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The subwoofer failed three weeks after the warranty expired. I’ve been told by Best Buy and LG that you can’t buy a new subwoofer. Without it, the soundbar doesn’t sound good at all. Time to buy a new soundbar-this time with one that has a replaceable subwoofer. Like Bose, maybe.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
LG Sound Bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like the sound quality. Too hard to set up and under stand how to use
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that you are not satisfied with the quality. We are continuously working to improve the quality of the product. We apologize for any inconvenience.^Venette
Terrible product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke after a year and 4 months and wont turn on anymore. This is way too expensive of a product to break thay quickly. Also the subwoofer regularly disconnected and had to be unplugged and plugged back in to reconnect. Do not buy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Not worth the cost
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The subwoofer doesn’t put out the advertised wattage therefore it sucks for that price and I bought two, one after the other stopped producing sound quality listed and now I look to buy from somewhere else a different name brand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Sound is bad
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is very bad! Had to return it and get a Sonos system.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
disappointed
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not work with oled tv have had repair to my house for 90 minutes to be told wilol never work correctly and to use a optical connection which disables all the high end feature of the sound bar
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Keep looking.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to say this purchase is a disappointment. The sound is so low that it’s like they aren’t even there. Will be returning.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Subwoofer disconnects constantly
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would honestly save my money if I were you. I’ve had this for less than a year and the Bluetooth subwoofer constantly disconnects and now I can’t even get it to pair again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Mr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are no instructions on how to operate. The online manual tells the buttons (sound effects), but what do they do. The installer said don’t worry it is automatic. No it is not.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Does not last
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can never hear voices in movies no matter what setting. Bought 1 year and 10 months ago and the sub just died. Garbage product
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Not hally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I felt that seller deceive me when i purchase this item, he said he will give me a good deal do to the inconvenience, turns out that deal was for everybody
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Open Box is a fail
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy open box. THe previous purchaser's google login was stored with the soundbar and I could not use it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
poor connections
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.poor connections, after 6 months can not stay connected to the TV through E-ARC connection.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
