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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 72 reviews

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Rating by feature

  • Quality

    Rating 4.1 out of 5 stars

  • Value

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers commend the STUDIO 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking for its convection feature, ease of use, and various cooking options, finding the sensor cooking particularly effective. However, some users experienced issues with the control panel's readability and reported concerns about the product's reliability. The microwave's sleek design also received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 72 reviews
  • Pros mentioned:
    Design, Ease of use
    Cons mentioned:
    Control panel

    Rated 4 out of 5 stars

    Great microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After replacing the first one we got it has run very well. It has an easy to use button for quick start timing. Looks amazing, easy to keep clean. Con- the panel is not backlit so I need my glasses and a light to see where to press for settings.

    I would recommend this to a friend
  • Pros mentioned:
    Convection
    Cons mentioned:
    Control panel, Reliability

    Rated 2 out of 5 stars

    Odd, limiting controls. Broken within a year.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought this would be a good choice for convection and microwave combo. The dial control is very odd and limits you to setting cook times in large increments (:10,:30,1:00..) Also makes it difficult to navigate. Until literally stopped working within a year and Best Buy couldn’t find an exact replacement. They did substitute. Similar Maytag which was a superior product.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for your review. I hate to see you are not satisfied with your microwave. I can definitely understand how frustrating it may be for the dial control to be odd and limit the cook time settings. I would love to see your rating go up. If there is anything we can do to help out please click the link pasted below for further assistance. https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4581099 ^TH LG

  • Rated 4 out of 5 stars

    works but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    microwave works great. Convection works even better. This thing is a handy one to have. I never thought I would use "2 ovens" but it seriously has been a life saver. I've even baked even more because it's so easy and convenient. The downfalls are - the lights are not Backlit. so if it is dark or there is a glare. you will have a hard time seeing the buttons. The buttons are a lighter grey and the area the buttons are on are dark grey. blend to much. I'm going to look into seeing if I have have some white label buttons made that will look good. Not a deal breaker for the most part where mine is located I haven't had too hard of a time finding the buttons I need. 2nd downfall people have complained about is the dial. There are no buttons to enter in exact times. so i fyou want 4 minutes and 5 seconds, you can't. You have to turn the dial until you get to 4 and then can do 4 min or 4 min 10 sec. increments in 10's only. This doesn't bother me. I don't usually heat anything for 35 secs or so on. Plus it heats everything so well, I think you can put something in for 5 less seconds and you won't notice the difference. Turning the dial doesn't bother me much. at first it was a change; but it really only takes a couple seconds, and time is set.

    I would recommend this to a friend
  • Pros mentioned:
    Convection, Cooking, Ease of use

    Rated 5 out of 5 stars

    Impressive Convection Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a week plus of use and figuring out all the bells ans whistles, I really like this microwave. Tried a chicken in the combo (micro plus convection) and worked great. Sensor cooking seems on the mark or very close. Easy to use and nice accessories for convection and combo us.

    I would recommend this to a friend
  • Pros mentioned:
    Convection

    Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this morcowave part of my replacement kitchen suite and my wife wanted a convection microwave to replace the old one that came with the house. The product came in damaged, where he door sensor was broken, luckily I bought the geek squad protection and I called it in and the service techs were the most inept. Fix the door but didn't bother to check the fan and it was making some loud noise and then had to wait another 2 weeks for someone to come for that and Best buy just gave the run around for about a month. I finally got them to replace my old, but it was backordered for 3 months because the product was a recent release . I had to borrow my father's additonal microwave for time being. And now we have it, but don't use it between the air fryer and convection oven range. Save your money and invest in air fryer, it's less expensive and better quality food.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Daphane LG

  • Pros mentioned:
    Convection, Design

    Rated 5 out of 5 stars

    Very good microwave!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice styling, microwave works very well! Also has a convection oven feature that is quite handy for small baked items that you would normally use your full size oven for. Takes a little while to get use to the section knob & the menus, but once you have it figured out, its easy! Hope to get many years of use from this model.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wonderful Microwave & Oven, But Needs LED Buttons

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A wonderful microwave and oven, but needs LED buttons and a more useful smart app for remote control!!!

    I would recommend this to a friend
  • Cons mentioned:
    Control panel

    Rated 4 out of 5 stars

    Loving it so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice convection microwave. The only thing I would change are: the control panel is very hard to see (it’s black) it needs to light up or the display of functions needs to stand out some how and there are no numbers just a knob. The inside of it is huge and it’s really nice to be able to turn off the turntable when baking in it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this very expensive microwave and found out the door sensor is broken after the install that prevents the microwave from starting. I purchased the 5 yr geek squad warranty and I can say it's pretty useless. Cortlandt store have one tech that goes around to service the product, Josh, and after repeated phone calls to Best buy and talking numerous managers for weeks on end, the part was ordered 2 weeks later from LG and shipped to house and an appointment made for service. Service date came and he came out swap the damaged door sensor and once complete and now that the microwave was able to sense the door closed and start heating, my father-in-law that was at the house for service discovered now the fan is damaged. So this other part was placed on order by the tech after advising him to do so. I'd like to state I have no other choice in this matter because the microwave is on back order by bsstbuy with LG and I don't have the option to change the unit until 3 months (March/April 2018, if that). Once again I'm chasing the rep for an update to see if the part was ordered and numerous call into Josh with no response to date. I got a hold of one store manager yesterday and a service report has been created but no update or timetable for the part or repair. He said he will escalate the issue and someone will call me within 24 -48 hours of which today is only the 24th hour. I have been without a microwave for a month now, and my old microwave was hauled away with the delivery. Have a small 5 infant and a 3 year old where I had no choice but to go buy another microwave with no sign of repair. I'm a fan of LG and best buy, and this experience has completely turned me and I'll consider twice before purchasing anymore product from best buy or LG with the awful experience.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook www.facebook.com/LGSupportUSA so we can get more info and see what we can do. ^CP LG

  • Pros mentioned:
    Cooking

    Rated 5 out of 5 stars

    Excellent microwave / convection oven

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. Primary use is through a dial at the front that you select your cooking options. Sensor cooking allows the unit to actual sense the moisture coming out of your food to adjust total cooking time. Using this with frozen vegetable setting gets it right every time! Really recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Convection, Ease of use

    Rated 5 out of 5 stars

    Love this Microwave!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this microwave to update my kitchen and replace my old one. I love this microwave. Its easy to use and the convection oven works like a dream!

    I would recommend this to a friend
  • Pros mentioned:
    Convection

    Rated 5 out of 5 stars

    Good OTR Microwave/convection Oven

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We weren't looking for this combination when we found this one but since it has the ability to be a convection oven as well as a microwave we figured why not. We have not been disappointed. It is a great microwave but we have not used it as convection oven yet. The different melodies it plays when the timer finishes or the cooking is complete are a nice change from just a bell or buzzer. If this one lasts as long as the previous one we will be in good shape.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Great product. Sleek design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a top brand and modern design, this is it!! I love this microwave. Easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Convection

    Rated 5 out of 5 stars

    Very capable microwave!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace an old microwave, originally wanted more wattage (1000+). This microwave is 950 watts but the added convection feature was the decision maker for me.. it also has a combination of microwave and convection, the fan is very quiet with 5 speeds. I’m happy with this unit! Not easy to use at first though.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best Ever Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG Microwave Convection Oven is fantastic. The ease of use LG builds into the unit make this a breeze to cook in. The speed of the microwave is very fast and the food completely and evenly cooked. The convention cooking is very fast as well. I most whole heartily recommended this LG Oven!

    I would recommend this to a friend
  • Pros mentioned:
    Cooking

    Rated 5 out of 5 stars

    Great Microwave oven!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it!!! I had to wait two months for my double oven to come. I used the microwave convection oven to cook a couple steaks. They cme out pretty good.

    I would recommend this to a friend
  • Pros mentioned:
    Convection

    Rated 5 out of 5 stars

    Love this microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the knob control. Very easy to set a quick heating time to any 10-second interval. I also love the fact that it can be used a convection oven as well. However, we have not had a chance to use the convection oven feature yet.

    I would recommend this to a friend
  • Pros mentioned:
    Cooking

    Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This by far is the best Microwave at this price point we have owned. Many cooking options that we are still discovering. Food cooks evenly. Does very well with vegetables. Has a nice profile and cleans up nicely

    I would recommend this to a friend
  • Pros mentioned:
    Cooking

    Rated 5 out of 5 stars

    Beautiful Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave looks great above my slide in LG Studio range. It operates quietly and cooks and reheats evenly. It has settings for sensor cooking and reheat and they work great. It works so well I have never set the timer and rely solely on the sensor setting. The knob on the front is a convenient way to control the microwave and gives the microwave a high quality feel. The touch pad is glass, and not plastic which is prone to warping over a hot range. The vent works well and filters smoke and steam and disperses heat from the range below. I considered a range hood for this and a countertop microwave but am very happy I chose this over the range microwave with vent instead.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not for control freaks

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter was thoroughly upset by LG’s decision to ignore time frames less than 10 seconds. That’s right if you want to cook something for less than 10 seconds this is not the microwave for you.

    I would recommend this to a friend
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