Customer Ratings & Reviews

This was my first time getting LifeLock as I usually with a competitor of theirs. LifeLock has identity theft monitoring, detailed information on company data breaches (such as Equifax, T-Mobile, etc) and it gives you detailed information on the exact content leaked which allows for you to take action to stop the damage done before it hits your credit. This is a significant difference from the monitoring I have with Credit Karma, which is helpful but comes a little too late. My only complaint with LifeLock is that the standard version does not include identity lock, which basically locks your SSN and whole identity from being used for ANYTHING. You have to upgrade to the next plan up, but I guess this makes sense. It stops any accounts with your SSN, address, and name with such vendors as banking, utility companies, and the credit bureaus. This can also easily be added to an existing Norton account. Be sure you want to keep it though because it automatically renews after a year and the renewal rate is double the first year --- yikes!

Life Lock has been around for a while now, it offers protection from your information being stolen or used on the web and the dark web. I have had it for a little over a week and really enjoy knowing my information is being protected. You can protect the following information, Name, Social Security Number, Birthdate, Address (up to 5 Addresses), Phone Numbers (up to 5 numbers), Emails (up to 5 Emails), Drivers License, Gamer Tag, Bank Accounts (up to 10 accounts) and Credit Cards (up to 10 accounts). The 1st thing to do when you activate is to do a Scan for your information on the web and dark web. It was kind of worrisome when I first did the scan it showed 9 alerts of Historical Dark Web Notifications. I checked each one and they were from 2009 to 2013, So I guess I have been exposed for a long time now. When you view the alert, it tells you what they found, like Exposure of your data, it then gives you the Website or Program that the alert was tied to. It also gives you steps to secure your data on this site, like change your password, use a password manager, Lock or Freeze your Credit and to keep your information updated with LifeLock. The version I have does not include Credit Score or Reports, but you can upgrade if you want to. You can also upgrade your plan to include Credit Lock, which you basically lock all of the credit reports so someone cannot open an account in your name, then you unlock it when you want to open a new account, as I stated this is an upgrade to the account I have. You will have Credit Freeze, which is basically the same as Credit lock, but you will have to go to all 3 credit services and create a freeze on each website. This is a great tool to protect your information, when you break the cost down to a daily amount, it costs about the same as a fancy coffee and it does more for you than that fancy coffee does.

I wasn't sure what to expect when I got my copy of Lifelock Standard. I spend most of my day online and thought I pretty much had my security covered. I was wrong. I loaded the Android version of the app on my smartphone and the app started asking lots of questions. Besides my name, it wanted my Social Security Number, birthdate, email address, phone number, address, driver's license number, and that common type of thing. Then it started asking for all of my credit card numbers and bank accounts. In my case it took a while to enter all of that information. Then it started doing some work behind the scenes and came back and told me that some of my information along with a password was found on the dark web. Despite the password being 14 characters long with mixed case letters, numbers, and special characters, somehow it made it onto the dark web. I immediately generated a new password for it and changed it. If not for Lifelock I would not have known that one of my passwords had been compromised. Thankfully, it was not any type of financial account, and they wouldn't have been able to do any damage with it/ Despite feeling secure before, I'm glad that I have Lifelock looking out for me now. Hopefully it won't find anything else in the future. At least now I have protection.

I got this product because I am currently in the housing market and have been applying for loans, tossing my personal information around like its Halloween candy. I’ve heard so much about Lifelock in the past and I thought this might be a good option to know how my credit information is being used, however my expectations of it might have been set a little too high. The value of the product doesn’t seem to match the price for example. For such a premium price (in my opinion), you don’t really get much in return. To start, you have lots of options under your dashboard, but can’t use them unless you pay an additional fee or subscription cost. Some of them include: • No credit score available • No Credit Lock option • No transaction monitoring While I know these typically come with a cost from the credit bureau or other services, I feel like you should be able to pull your free annual credit report at least. Here are things the service does provide: • Credit Freeze (links to the freeze service at credit bureaus, already a free service) • Credit Alerts • ID restoration • Personal/Privacy information monitoring (mostly through from free services on the web it seems) I already have a few credit subscription services offered by companies that were previously breached, so I thought this paid service would be a nice extra layer of protection, but it doesn’t seem to do much more. You can’t even use the service you paid for until you give them a credit card to automatically renew for the next year. You can cancel before then, but I should have the option to decide if I want to automatically renew or not, not Norton making that choice for me. In its defense, I do think it is a good option for those that don’t have any credit monitoring or would rather have one site/dashboard to view their information. The biggest advantage in my opinion of this product is the ID restoration service, which claims that you can get up to $25k in compensation and up to $1m for lawyers and experts. I’m sure there are pages of red tape and conditions that have to be strictly met to get a penny from this option, but still good to have. I’ve heard people who have been victims of identity theft and its been a nightmare and costly experience. Personally I think it’s a little pricey for the limited included options, but the peace of mind may be worth it to many.

You insure your home, you insure your car all with the hopes that you will never have to use it. Consider LifeLock insurance for your privacy. In todays electronic and automated world, the possibility of someone getting your information either through you opening an email or through a data breach is unfortunately high. LifeLock can help minimize personal risk and notify you in the event something malicious may be in progress. The flexibility of the product is pretty impressive in the number of things that can be monitored. Everything from your name to bank and credit card numbers to even your drivers license and a host of others. There is even monitoring of the dark web where many of these types of items are unfortunately found. Setup was simple and adding your information is secure. If you are missing something you can always go back later and add it in. Some of the other helpful services include ID restoration should something occur and they provide the ability to freeze and unfreeze credit services, bank services and even utilities. Another function you can get is your credit score. Overall a product that you hope you never hear from but will be thankful you have if you do!

The Lifelock subscription in this package is fairly basic. Even with that, you get some decent protection. Lifelock is basically identity guard insurance. After registering your subscription, there will be an opportunity to share some personal information with the company. Of course, they have a fairly strong privacy policy, considering what they’re selling. Even so, it’s a good idea to read through it. One thing I was very disappointed in was their request for a credit card number to set up auto renewal before even bringing me to the first dashboard. I understand that auto renew ensures both their profits and my protection. I just found it a bit obnoxious that I hadn’t even gotten to a privacy score before they’re trying to extract some more cash. My next disappointment was in the limited options they have while still looking to nickel and dime me. You can put a credit lock on your TransUnion file, but neither of the other two credit bureaus. If I wanted to add some real time protection to the credit granting process. I’d have to visit each credit bureau’s site (Experian, TransUnion, and Equifax) and request a credit freeze. To lift the freeze, I’d have to visit the sites again. While Lifelock has added some automation for TransUnion, it’s not worth much as I still have to go to the other sites. You can’t control which credit agency a given credit card app will use. All that aside, there’s value in having a service to look after your credit and alert you when suspicious activity occurs on your credit profile. I hope that I never hear from them, but it’s nice knowing they’re available if something happens. That’s the nature of insurance. It would be nice if the subscription included more than just credit monitoring. Transaction monitoring is extra (i.e. someone lifts your credit card number, but you still have the card). Credit score monitoring is extra (i.e. one of the banks you deal with reports incorrect information or for the wrong “John Smith”). Computer security such as anti-virus and malware is also an extra charge, so no help from Norton keeping your information off the dark web to begin with. Overall, it’s what’s missing that’s more of a concern than what’s included. You get very little for the amount you’re spending on this package. If you’re not spending much, it may be worth it. I certainly wouldn’t pay full price though.

I am a bit disappointed with this service. Maybe this is unreasonable but I anticipated that it would be more than just pure identity protection and include credit monitoring and a report for example. I have used other options in the past and have always had it both ways so I was quite surprised to find that it shows a place for credit monitoring in the app but asks you to call in and pay for an upgrade to access it as soon as you click on that option. In fact, in general this service spends a lot of time asking you to pay more money for upgrades and additional services and features which I find very distasteful. Thankfully, getting started is relatively easy and I was also able to avoid actually letting it sign me up for auto renewal which I definitely did not want to do right off the bat without first seeing whether I would like what it does for me. You can add in many different types of information for monitoring such as additional emails, credit cards, bank accounts, drivers licenses, and more. I am uncomfortable with the idea of putting in that much info into one place however so I kept it limited to non-financial items as I keep tabs on my accounts myself just fine on my own. As far as what it will do for me in the long term, that remains to be seen. It has already come back with some dark web leaks of old accounts from many years ago, but nothing recent or that I wasn’t already aware of. So it’s hard to say. Ultimately it’s a service like insurance that you hope to not need but will be glad to have if you ever do. I wish it wasn’t so desperate to get more money out of me at every turn and that it included credit monitoring like nearly all the competition but it seems like it will be a good thing to have more than a detriment so if you know the drawbacks before going into it then you can make an informed decision for yourself about what your needs are.

LifeLock Standard is the base LifeLock product, which includes alerts for identity and social security numbers leaks, dark web monitoring, and credit monitoring. The Standard version is for 1 person only and you need to pay to upgrade for family monitoring. The 'pay to upgrade' is built into almost every screen of the LifeLock website (and mobile app). Almost everywhere you click you're encouraged to 'upgrade' to unlock features. It's one of the worst user experiences ever. As features 'look' like you have access but when you click you find it's locked, or requires an additional fee, etc. For this alone, I would not recommend LifeLock but it gets worse. When you register LifeLock attempts to get you to sign up for an ongoing subscription. If after reading this you still buy the software please be careful because there is a step in the registration process where you may think you're giving details that you want monitored but will instead be signing up for an ongoing auto-renewing subscription. ' The data monitoring is limited to 5 email addresses, phone numbers, addresses, credit cards, etc. This should be enough for most individuals but if you buy this, you may want to sneak in family members email addresses and phone numbers even though this is a personal plan. Warning though, if you sign up with Apple's Private Relay email you will burn 1 of the 5 addresses. Once LifeLock has your email it will 'scan the dark web' or if they were honest, I think they are using HaveIBeenPwned and just reporting from that. So you will get a lot of alerts when you give details saying 'data breach found' but if you read the alerts you will see it's for issues that may be 10+ years old and you would already know about because the company has already had to legally notify you. LifeLock's advice for every old breach is so generic as to be useless. LifeLock claims it can help with Credit Freezes and they seem to be directly integrated with TransUnion so you freeze your credit score. But for the other providers, it's just a link that launches a web browser so you can go enter your details. Which means LifeLock is not helpful because to properly protect your credit you have to freeze on all 3 bureaus and you will need to do 2 yourself manually (and you could have done the 3rd yourself without LifeLock). For a company that claims to care about privacy and security, the LifeLock app also is sneaky and may sell your data. It opts you into their marketing emails by default. It also doesn't require you to setup 2FA by default. This is appalling when you're handing over all this personal information and LifeLock doesn't enforce basic things to ensure your LifeLock account is really protected. I ran into an issue when using LifeLock and had to call support. That experience was also awful. 30minutes on hold and agents who seemed confused by every question, transferred me to other agents, and hung up on me once. Thank goodness I didn't have to call about identity theft as the stress of basic support was frustrating enough. LifeLock also hides how to get human support on their website, everything pushes you to community help - one thing LifeLock doesn't hide is the number to call if you want to pay for an upgrade. I can't comment on the Identity Theft insurance. I really thought long and hard about writing this review, because giving something 1 star and telling people not to buy really needs to be justified. But even if I try to be generous and think if I would recommend this to a parent or less tech-savvy relative, the answer would be no because I think there is a real risk they would be misled by the warnings, accidentally buy an upsell feature they think they need but don't, and would not be able to easily cancel or unsubscribe because telephone support is awful. If you're worried about identity theft for you or a loved one, freeze the credit files on the 3 main credit bureaus for free instead of buying LifeLock.