Customers recognize the Fre Protective Case's excellent protection and water resistance as significant advantages, frequently praising its ease of use and snug fit. However, some users express concerns about the integrated screen protector and the case's impact on sound quality during calls. A few also mention the price point as a potential drawback and some issues with the charging port cover. Overall, the case receives positive feedback for its protective qualities but has some areas needing improvement.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 375 reviews
Rated 2 out of 5 stars
Slim case, but the water marks are not acceptable
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great slim case, and is water proof...but not matter how you install the case the water marks are always there. Dryness is not the problem, the seal is. Have tried all videos, installation methods...nothing works, it is a defect in the construction of the case. Unless I missed a video or trick ...the watermarks are not acceptable...you see them all the time and they never go away. Will have to return and try another brand. Always had an Otterbox defender Pro for my iPhone 6s and kept the phone in new condition. Wish they had kept their design for the iPhone 11 series.
No, I would not recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi there!
We're sorry to hear about your frustrations with your FRĒ case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. We do have some troubleshooting tips that may help with this issue, though! When you install your case, make sure you're thoroughly cleaning off the screen of the phone and inside of the case before installation, preferably with a microfiber cloth. We also see these issues arise when installing the case in a more humid environment, so make sure that the case is being installed in the driest place you can find.
If that still isn't helping, give us a ring at 1-888-533-0735, and we'd be more than happy to get you helped out.
Best, LifeProof Customer Service Team
Rated 1 out of 5 stars
Garbage!!
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Worst case ever!! I’ve always purchased Lifeproof FRE for all of my IPhones. I’ve always loved them..... Until now! Bubbles all over. Impossible to remove. I tried everything recommended by the company & nothing work. I tried in many different locations. Inside, outside, bathroom, bedroom, kitchen, etc. Also, the aggravation of trying to get it just right for the ringer on/off button to function... will be returning.
No, I would not recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi there!
We're sorry to hear that you're not loving your new FRĒ case, and we're bummed to hear that you're wanting to return it. If none of those troubleshooting tips have helped with your issue, give us a ring at 1-888-533-0735, and we'd be more than happy to look into getting you a replacement case.
Best, LifeProof Customer Service Team
Pros mentioned:
Protection
Cons mentioned:
Bulk, Price
Rated 4 out of 5 stars
Great protection but expensive
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Sturdy case that has withstood being dropped a couple of times and protected my phone. Is not bulky at all and still allows for the use of a regular charger.
The only reason I put 4 instead of 5 stars is price. I just couldn’t find a case that covered the screen otherwise I wouldn’t of spent 90 bucks on a phone case which is ridiculous.
I would recommend this to a friend
Pros mentioned:
Protection, Waterproof
Cons mentioned:
Screen protector
Rated 3 out of 5 stars
Decent case
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I believe this may help protect the phone from water and impact damage. I tested the case in water about an hour without the phone and it passed the test. It seems to seal well. Make sure every bit is clean and dry before putting the cover on the phone as the screens will not lay perfectly over each other with the least amount of moisture in between them. This results in a swirl look to the phone view that I believe is from moisture. Perhaps wiping with the cloth provided will help the screen to not have any noticeable difference, and the seal is so tight that it requires a coin to aid in opening it.
I would recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi there!
We're sorry to hear about any issues with the screen protector on your FRĒ case! While not present in the majority of our cases, there are certain conditions that may cause this "rainbow effect" or Newtonian rings under the screen protector of your FRĒ case. Thankfully, we have some simple tips to help prevent this issue! Be sure to thoroughly clean your case and the screen of your phone with a microfiber cloth. Additionally, try to install your case in the driest place you can, as higher levels of humidity can be the source of this effect. If that doesn't help, reach out to our Customer Service Team here: https://www.lifeproof.com/en-us/support
Best, OtterBox Customer Service Team
Pros mentioned:
Ease of use, Protection
Cons mentioned:
Price
Rated 4 out of 5 stars
Great product
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to put on, otter box protection, thought it was a little pricey, but if it keeps the phone safe so be it
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Sound quality
Rated 4 out of 5 stars
Best protection now..
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Don’t be put off by bad reviews. No issues with Face ID. Love they changed the charge port from the flimsy flap. No issues with sound of phone or music. Of course it’s not going to be as loud as no case. But loud enough. I usually rock my AirPods anyway. Now case is very slippery out the box. I feel price is ok considering protection on a $1000+ phone. Only complaint need more colors.
I would recommend this to a friend
Pros mentioned:
Water resistance
Cons mentioned:
Price, Sound quality
Rated 3 out of 5 stars
iPhone Case
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Price is really high for this case ! It’s water proof but it also Muffles your voice . So people can’t really hear you as well when you have this case on . But it does protect my phone from dropping it into water. If you don’t need to protect you’re phone from water I would recommend getting a cheaper case
I would recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi there!
We're sorry to hear that you're having some audio issues with your FRĒ case on! When you're installing that case, we recommend sliding your phone in speaker-end first, as that will help ensure your speakers and microphones are properly aligned. If that doesn't help, please don't hesitate to reach out to our helpful Customer Service Team at 1-888-533-0735, and we'd be more than happy to get a warranty claim started for you.
Best, LifeProof Customer Service Team
Pros mentioned:
Ease of use
Cons mentioned:
Screen protector
Rated 4 out of 5 stars
Goes easily in and out of your pocket
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I like the weight and how easy it slides into my pocket. Does get bubbles on the screen.
I would recommend this to a friend
Pros mentioned:
Ease of use, Fit, Water resistance
Rated 4 out of 5 stars
Easy install
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to install and fits great. Like the waterproof abilities. Looks good too.
I would recommend this to a friend
Pros mentioned:
Protection, Water resistance
Rated 4 out of 5 stars
good
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
lasts, does it’s job. everyone talks about the “newtonian rings” (the pockets rainbow discoloration due to moisture/air during installation) but it doesn’t bother me. if little things bother you, don’t get this. if you want 360 protection from water and stuff. get it. be wary of rubber fade from friction, can cause stickiness.
I would recommend this to a friend
Pros mentioned:
Ease of use, Fit, Protection
Rated 5 out of 5 stars
Good Buy
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Slim, easy to install, functional. May need to wipe inside of screen side of the case to prevent moisture spots.
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Screen protector
Rated 4 out of 5 stars
Apple 11 life proof case
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Have had life proof cases for my apple phone for years. Still happy with the case as far as protecting my phone, but for some reason the new cases have what looks like water marks under the case. I take it off and clean it, but they come back
I would recommend this to a friend
Pros mentioned:
Protection, Waterproof
Cons mentioned:
Bulk
Rated 5 out of 5 stars
Great case for waterproof
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Case is not too bulky and keeps the phone protected. Like that it is waterproof.
I would recommend this to a friend
Pros mentioned:
Protection, Water resistance
Rated 4 out of 5 stars
Best iPhone case.
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’ve only bought life proof cases for one reason, they work. Keeps your phone secure and safe. I’ve dropped it in water, on land and everywhere else. Lifeproof cases have always kept my phone safe and clean.
I would recommend this to a friend
Rated 4 out of 5 stars
Tough case
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Tough case. Survives life.
Camera cover scratches over time (for me) and picture taking quality reduced. Bought another cause I got my money worth out the first one
I would recommend this to a friend
Pros mentioned:
Ease of use, Water resistance
Rated 5 out of 5 stars
Fantastic cell case
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Keeps cell phone dry during rigorous workout easy to maintain and wipe down. Only drawback is the rubber port where the plug-in is at. I see this as being something that will break off eventually. Life proof is really good about replacing items though.
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Screen protector
Rated 4 out of 5 stars
Great Case
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have always used Lifeproof products for my IPad and Phone. I never have to get a product repaired because of it. I do not like the built in screen protector.
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Sound quality
Rated 4 out of 5 stars
complete protection for Iphone 11
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Overall, a great case offering complete protection for my new phone. I have noticed an echo effect several times that went away when removing the case.
I would recommend this to a friend
Cons mentioned:
Price, Screen protector
Rated 3 out of 5 stars
It alright
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s kinda over priced. If you’re like me you want to protect an investment like your iPhone; from drops, spills and falls. So you try to buy a all around protective case, like the life proof. Except it is not “lifeproof”, I dropped mine “just right” and the protective screen pushed in. Although my iPhone screen did not break, the case screen separated from the case in the upper part of left corner meaning it is no longer going to be waterproof.
No, I would not recommend this to a friend
Brand response from LifeProof Support Team
Posted .
Hi there!
We're sorry to hear about the damage to your case after that drop! The good news is, we have a really great warranty, so we're more than happy to get your damaged case replaced. Give us a ring at 1-888-533-0735, and our CS team can get that started for you.
Best, LifeProof Customer Service Team
Pros mentioned:
Water resistance
Rated 4 out of 5 stars
Great case.
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I work with a lot of dust, debris etc and so I always buy these types of cases. usually cheap $20 dollar ones from Amazon but I didn’t like the one I bought this time around so I returned it to Amazon and bought this one instead and I have to say it’s the best quality case I’ve ever had completely water proof the screen protector is really great quality as well super clear, water slides right off it would definitely buy again once this one wears out worth every penny.