Customer Ratings & Reviews

Thank you for your feedback! For support, please refer to: https://support.logi.com/hc/en-us/articles/4402711286295-Getting-Started-4K-Pro-Webcam - Will, Logitech.

Hello, I am so sorry to hear the webcam stopped working for you only after a month. This device does come with a 1 year warranty, so we can get that replaced for you. Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/4402711294871-Warranty-4K-Pro-Webcam. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
-Danielle from Logitech

Hello josh,
I am sorry that the 4K Pro Webcam is not working as you expected. I recommend downloading Logitech capture or G HUB and syncing your camera to update the firmware and access advanced settings. Logitech appreciates your product review. - Leo from Logitech

Thank you so much for your valuable feedback. We'll definitely make sure that this is communicated with the relevant team for them to check it out.

Hi Busyboypro,
I am sorry that you are not enjoying your Logitech 4k camera. This type of issue with external webcams is often caused by the computer's OS not downloading the latest device drivers properly. For the same reason, I recommend you download Logitech G HUB to update your Logitech webcam with the latest drivers. In addition, this free software will allow you to synchronize your Logitech Litra light with your Logitech camera, allowing you to adjust the camera settings and light settings jointly for better professional-quality video capture. I hope you find this information helpful so you can enjoy your Logitech 4k PRO webcam as intended.
- Leo from Logitech.

We understand your displeasure and we will forward it along to the right team so they can look into it. Thanks for bringing this to our attention.

Hey! We sincerely regret if our product provided you with a inferior experience. We understand your displeasure and apologize for any issues that arise.

Hey there TCLTV, I'm sorry to hear that you had some issues with your 4k pro webcam. I would recommend downloading our Logitech Capture Software, which should give you more options like manual focus, tilt and pan, etc. to help you customize your camera further. -Weston from Logitech

Logitech 4K Pro offers Multiple resolutions i.e., 4K/30fps: up to 4096 x 2160 pixels, 1080p/30 or 60 fps: up to 1920 x 1080 pixels and 720p/30, 60, or 90 fps: up to 1280 x 720 pixels. We recommend that you contact Logitech support for any assistance as they're well equipped to assist you with the necessary steps and also will let you know any available options.

Sorry about the experience, there maybe image issues. Please reach out to our Logi Support team for further assistance.

Hello IVAN,
I am sorry that the 4K PRO webcam did not meet your expectations. Try connecting it to a USB 3.0 port or faster. I hope you find this information useful. Logitech appreciates your product review. - Leo from Logitech

We're sorry to hear that you wish to return the webcam. If there are any issues with the product, you can surely contact Logi support and the team will come up with the best possible solution.

Hello, we are sorry to hear that you are having issues with your 4K Pro Webcam . You may reach us for support by opening a Technical Support ticket here: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393

We value your input. Thank you for sharing your thoughts!

We're sorry to hear that you had to return the product. Hope you find the best suitable Logitech webcam in the future! 😃

Hi! Sorry to see you weren't completely satisfied with the 4K Pro Webcam. You can always contact someone from the Logitech Tech support department for more assistance. But Ii you have any questions, check out the Logitech support page at https://prosupport.logi.com/hc/en-us/articles/360040085833. I hope that helps.