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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 74 reviews

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86%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the Surface Book's performance and battery life, citing its speed, power, and long usage time. Many appreciate its portability and versatility, finding it easy to carry and use in various modes. Positive feedback also highlights the build quality and keyboard. However, some customers find the price to be a significant drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-74 of 74 reviews
  • Rated 5 out of 5 stars

    Great tablet, my wife was impressed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tablet will take care of all our computer needs, thus I did not need to buy an expensive computer. It's easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my surface book. I wish it had a number pad. I was used to that on my old lap top and I still look for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does it all

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Making the jump from Mac back to PC. This does everything I wanted - with stylus, laptop, and tablet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the laptop after noticing our CEO loved his. Enjoy the accessories options as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Such an innovative computer!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is such a cool computer but changing from Mac to Windows has been harder than I thought!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far So good

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning my laptop, but so far it's been great. Love the pen!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hybrid laptop is the best choice for a Windows 10 machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good computer

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good purchase for our business. Replaced old laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size and power. Great for tablet users. !

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cutting edge and innovative but expensive

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complex with all it has to offer but paying a hefty price. I also expected it to be smoother similar to an Apple product but that was lacking.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From day 1 this computer was a mess. The camera quit after 4 days, the mouse didn't work, and it randomly closes browser windows. I ended up getting it replaced --and the new one is having the same problems. Giant waste of money!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Product I've Ever Owned

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have posted longer reviews elsewhere, going into more detail, but I'll save you. After encountering numerous issues that either completely ruined my productivity for the day, weekend, or week, or at the best slowed me down, I got a replacement. It was marginally better, but still no cigar. Now, 2 years or so later, I have a device whose battery(ies) have swollen so severely that the clipboard portion is like a pillow and cannot close flat, and after an hour or so of running, shows "burn-like" marks on the LCD. And the light bleed is TERRIBLE. The software and the hardware have had so many issues, and customer support has been so atrocious, that I actively let people know not to buy it. I'm glad some have taken my advice. I hope you do too.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Way Over-Priced for 350 NIT laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Under what circumstance is this machine price worth $2,400 + support and not a MAX of 1,400? The machine was slow in running internet applications (for example "scratch" from MIT) Just ask yourself the same question regarding price prior to purchasing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say I was so excited when I purchased the surface. I was expecting to get all the benefits of a tablet with the power of a laptop! The product is great except for the WIFI! The WIFI performance is absolutely terrible! When I traveled the WIFI on the Surface was so poor I had to use my cell phone to get stuff done! Before you purchase do a google search on this and see for yourself. I returned the product at Best Buy and they were great about it

    No, I would not recommend this to a friend
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