Customers appreciate the Surface Laptop 2's lightweight design, excellent keyboard quality, and ease of use. Many also praise its long battery life and sleek aesthetics. However, some customers find the price to be high and wish it had more ports and storage options. The limited storage capacity was another recurring concern.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 752 reviews
Pros mentioned:
Keyboard quality, Speed, Weight
Rated 5 out of 5 stars
Love it.
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We absolutely love this laptop. Super fast and lightweight. Beautiful screen. The touch screen has been spot on. Windows 10 has been quite easy to us.
I would recommend this to a friend
Pros mentioned:
Battery life
Cons mentioned:
Ssd
Rated 5 out of 5 stars
The Surface Laptop 2 is an elegant 13.5-inch touch
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Pros: Beautiful screen; Elegant design; Solid battery life; Speedy CPU; Magnetic Surface Connector
Cons: Slow, pricey SSDs; No Type-C ports
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
We appreciate you taking the time to leave some feedback on Surface Laptop 2 for the community. We're pleased to hear you've been impressed with the design and overall performance of your new Surface. In regards to the slower speeds you've been experiencing with your Surface, we highly encourage you to check out this link on making your Surface run faster here: https://aka.ms/AA4rbqi.
Best,
Heather Surface Customer Care
Pros mentioned:
Battery life, Keyboard quality
Rated 5 out of 5 stars
My favorite laptop
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am so in love with this laptop. I recently started back in college and needed a computer that was fast and portable. This laptop is amazing, it is so light and thin. The display is amazing and for the size of the laptop the speakers are fantastic. Typing on this thing is smooth and pleasurable. The battery life is great too!! The only thing I'm not the hugest fan of is the fabric keyboard cover as I already got a pen mark on it :( Hopefully I can get it out. Otherwise I am still in love with this thing 2 months later :)
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hey there,
Thanks for the great shout out and sharing your experience with the community. We're excited to hear you're enjoying your new Surface Laptop 2 for school! We're also fans of this powerful portable lightweight device and its long battery life. Since you mentioned being concerned with keeping your Alcantara keyboard clean, we'd like to suggest this link on caring for Alcantara keyboard: https://aka.ms/AA4r43z.
Cheers,
Rebecca Surface Customer Care
Pros mentioned:
Battery life, Weight
Rated 5 out of 5 stars
Absolutely love it
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have to carry my laptop all over the place for work, I’m glad I chose this laptop, it’s super light, the battery charges fast and the battery’s life is awesome! I find myself using the touch screen a lot. I bought a wireless mouse to make my life easier but I had to connect it 3 times before it finally recognized the device, same thing for the printer at work but after the second time it connects automatically. It fits so nicely in my bag and I hardly feel it’s weight. It finds WiFi networks even from across the building, Love it!
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi Pamela,
Wow, thank you for the fantastic review! We’re always thrilled to hear from the community about their Surface experience. If you ever need assistance with connection issues in the future, feel free to reach out to our support team here: https://support.microsoft.com/en-us/contactus/.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love the look and feel of this computer! It runs fairly fast and the touch screen is great! Wish I could’ve selected a color other than gray though... especially for a $1,000 computer.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
Best Laptop
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am replacing my 2015 Lenovo Edge 15. That and my other HP made me hate touch in a laptop. The computer was huge, unwieldy, and made my back hurt. That is to say that whatever laptop I got, I ultimately was going to be satisfied. Size wise, I didn't want to go to extremes like my other laptop choices (15 inch and 11 inch screens) I settled that 13.5 would be big enough to see, but portable enough for a college student.
All this is to say, if you are in a similar situation as me, and simply want a laptop that will serve all basic purposes, this will do the job. I wanted to get a MacBook, but after the unreliability of the keyboards and discomfort of them, I am so glad I got this one. If you want an un-problematic, durable, best of all world's device, I would recommend this one in a heartbeat.
I got platinum. Beautiful color. It will show scratches, and I stained the alcantara every so subtly with buffalo sauce. I'm sure that black and other colors won't stain. I don't regret getting the classic platinum though. There are many Surface Laptop 2 skins online to protect against scratches as well.
I believe that I covered most bases with my review. Overall it is a recommend!
I would recommend this to a friend
Pros mentioned:
Speed
Cons mentioned:
Price
Rated 5 out of 5 stars
Amazing!!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Such an upgrade from my last laptop. It’s so slim and fast. I love the Face ID. It’s a bit expensive, but so worth it.
I would recommend this to a friend
Pros mentioned:
Ease of use, Weight
Rated 4 out of 5 stars
Stylish, functional laptop
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
There are many features to like about this product. This laptop is user-friendly and easy to use. I requested Geek Squad to set up my laptop but I think I would have needed Geek Squad to set up my laptop regardless of the brand I bought. The touch-screen is desirable and allows users an additional way to navigate an interface or select options on the screen. The device is also very light weight. Typing and composing documents is my primary reason for buying this laptop. I suppose one disadvantage is the battery is depleted quickly. However, that is an insignificant disadvantage.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi Danny!
Thank you so much for the wonderful review! We're happy to see that you are enjoying your Surface Laptop 2. We designed the device to be super easy to pick up and use, while still powerful enough to handle anything that you can throw at it, and it's great to see successes like this. Thanks again!
Cheers, Jonny Surface Customer Care
Pros mentioned:
Speed, Weight
Rated 5 out of 5 stars
Beautiful, Sleek, Fast
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
A very good upgrade from my old laptop. This is light, sleek and beautiful. Very fast and efficient.
I would recommend this to a friend
Pros mentioned:
Speed
Cons mentioned:
Ports
Rated 5 out of 5 stars
Best laptop ever!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Hands down the best laptop you can ever have. Bought this for my daughter for college. It’s a head turner.
I would recommend this to a friend
Pros mentioned:
Battery life, Keyboard quality, Weight
Rated 5 out of 5 stars
Amazing laptop
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Just an amazing overall laptop . Great battery great speaker great keyboard and super light weight
I would recommend this to a friend
Pros mentioned:
Battery life, Keyboard quality
Rated 4 out of 5 stars
Great all around laptop
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
first, I really like the soft touch feel to the surface around the trackpad and keyboard. In the winter it's nice that the laptop doesn't feel cold and metallic. The keyboard itself is great for typing and I ended up getting the entry level i5 in hopes the battery would last longer. I didn't need the stronger CPU and the i5 has worked pretty well for the most part. I also really like the new Windows 10 phone sync and messaging capabilities that you can install. it's great with android but not so great for iPhone.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks for sharing your Surface experience with the community! We're so glad you're enjoying the stylish comfort the Alcantara material has to offer. We work hard to present our customers with an inviting design that is not only sleek, but lightning fast for maximum productivity. We hope Surface continues to empower you to accomplish more!
Cheers,
Jessica Surface Customer Care
Pros mentioned:
Speed
Rated 5 out of 5 stars
I love it
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I got this laptop for school and for fun and it’s been great. It is so fast and I love the facial recognition to unlock. I’ve also been able to play rocket league in it which is the only game I care to play. It can be glitchy at times, but then again so is my Xbox. It’s so sleek and comfortable, I’m so glad I got it!
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
We're thrilled to hear your Surface Laptop 2 has been a great partner for school, and games! Windows Hello is one of our favorite features Surface has to offer because of the ease of use and added security for your device. We hope you continue to be delighted by your Surface Laptop 2!
Cheers,
Heather Surface Customer Care
Pros mentioned:
Ease of use, Speed, Weight
Rated 5 out of 5 stars
very fast
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
very fast and easy to use laptop. lightweight and facial recognition works well
I would recommend this to a friend
Pros mentioned:
Keyboard quality, Weight
Rated 4 out of 5 stars
Great for students
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was genuinely surprised by this laptop! It’s so lightweight and easy to carry around campus. It’s great and running multiple tasks at once and it’s so comfortable to type on. I would definitely recommend this laptop to students. The only issue I have with it is that sometimes the mouse delays, so you’ll be trying to use it on the trackpad but it’ll seem stuck on the screen. This can sometimes last several minutes so I usually just use the touchscreen during these instances.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi Tori,
Thanks for taking the time to recommend Surface Laptop 2 to the community! We're delighted to hear your Surface has been an easy companion to carry around your campus. If you continue to experience some difficulties with the trackpad of your Surface Laptop 2, we highly recommend running the Surface Diagnostic Toolkit, which you can learn about here: https://aka.ms/AA4r432.
We sincerely hope that helps!
Best,
Heather Surface Customer Care
Pros mentioned:
Battery life, Speed, Weight
Rated 5 out of 5 stars
Great for students
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Son uses for school and loves the speed, light weight and good battery life
I would recommend this to a friend
Pros mentioned:
Battery life, Ease of use, Weight
Rated 5 out of 5 stars
Great laptop
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Ease of use light weight excellent reliability longer battery life
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Great laptop for college
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I used a Fujitsu laptop in high and this was a very easy transition. One note being included make it very easy to get back into the swing of taking notes. It is a very good looking laptop and the Alcantara was a very nice addition to make this laptop just a little more stylish. It does everything that I need to do so far in college and I expect nothing less of it!!
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks for leaving a fantastic review for Surface Laptop 2! We're delighted to hear you're enjoying your new device, and we know the community will love reading your kind words. Thanks again!
Cheers,
Heather Surface Customer Care
Pros mentioned:
Ease of use, Speed
Rated 4 out of 5 stars
For your average consumers
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This surface in particular is very light which makes it very portable. It has this surface on the inside that makes it feel nice which is different from its only metal countertop. It is very fast in terms of creating word documents, and surfing the internet. However for me I thought this would be enough to be able to run Lightroom or photoshop smoothly. Unfortunately it is not which is disappointing but for the price point that I purchased this for it does the job.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hello,
Thanks for taking the time to share your Surface experience with the community. We're glad you're enjoying the incredible speed all in one sleek, lightweight design. We're sorry to hear that you have not been able to run the programs you wish to use on Surface Laptop 2. Perhaps it might be worth it to look into a model with a faster processor such as the i7, and possibly greater RAM as well depending on the system requirements of your program. Like with any laptop, please be sure to check system requirements and compare them to the specs of Surface Laptop 2. This should help you in the future when deciding which programs to use.
Cheers,
Jessica Surface Customer Care
Pros mentioned:
Ease of use, Keyboard quality
Rated 4 out of 5 stars
Great laptop
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a great little laptop. The keyboard has a nice feel to it and I like the light up feature. It fires up quickly is easy to maneuver. I took away a star because Microsoft doesn't provide Office programs free with purchase and I think at this price point it should be.