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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 752 reviews

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Rating by feature

  • Battery Life

    Rating 4.1 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the Surface Laptop 2's lightweight design, excellent keyboard quality, and ease of use. Many also praise its long battery life and sleek aesthetics. However, some customers find the price to be high and wish it had more ports and storage options. The limited storage capacity was another recurring concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 752 reviews
  • Pros mentioned:
    Keyboard quality, Weight

    Rated 5 out of 5 stars

    Excellent performance for work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using it for work and it has been amazing. Excellent anti glare screen, quick boot up and also light enough to carry around the office. The material on the key board makes resting the wrist more comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality
    Cons mentioned:
    Ports

    Rated 5 out of 5 stars

    Lightweight, compact

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall laptop, touch screen, battery is fine, the keyboard is probably the best ive felt on a laptop. The only negatives would be it sometimes gets hot on your lap and the low amount of ports available

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for taking the time to leave some feedback about your Surface Laptop 2. We're delighted to hear you've been enjoying your new Surface overall. If your Surface continues to get hot while using it please feel free to reach out to our support team here: https://aka.ms/AA4rbq6.

      Best,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great lightweight laptop, fast speed.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is super thin and boots up quickly. It is sized to be able to carry around the same as one would a tablet, but with all of the features of a full computer. The battery last all day without re-charging.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Weight

    Rated 5 out of 5 stars

    Great laptop - easy to use and great quality!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from a long time of using MacBook, I was scared to switch but this laptop is wonderful! Easy to use, very customizeable, great picture and sound quality, and comfortable keyboard. Also very lightweight! Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Keyboard quality

    Rated 5 out of 5 stars

    Excellent battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has the best battery life I've seen from a laptop yet. I've only had to charge it once since purchasing it (it's been four days). The screen quality is also wonderful and the keyboard!!!!! It is so nice to type on!!!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Ally,

      Thanks for sharing your excitement with the community! We're thrilled you're loving everything about your new Surface Laptop 2. We're proud to offer our customers the latest technology with this brilliantly fast and powerful machine! We hope you continue to enjoy.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Keyboard quality

    Rated 5 out of 5 stars

    Perfect laptop

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect laptop. I was deciding between an apple and this, I went with this and could not be any happier. The touchscreen was a deal breaker for me. Im a student and it’s perfect. Long battery life is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Surface Laptop! Very fast and just powerful enough for all the things I need to do. I did have an issue when I first powered it up with windows 10 taking forever to load. I did some research and found it was a problem with a setting in windows and it seems to be a problem with some preloaded windows 10. I watched a YouTube video on how to change the setting and now it works perfectly. Definitely the best laptop I’ve owned.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your excitement with the community! We're thrilled Surface Laptop 2 has been the perfect fit for you so far. We're sorry you experienced some initial issues powering up, but we're glad you found a solution. We would like you to know that in addition, our support team is always happy to help you with your favorite Microsoft devices and products. Please feel free to reach out here: https://support.microsoft.com/en-us/contactus/.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Great portable workhorse with highres screen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface 2 is a great overall laptop. It's i5 is powerful enough to match the business-class laptops in it's category. But it's highres touchscreen make it stand out from more expensive laptops. The keyboard and mouse make it easy to type fast and be productive. The only asks from Microsoft would be to somehow fit a USB-C, an SD-type card slot, and an HDMI port. Another ask would be to engineer the screen to rotate all the way around like the Lenovo Yoga. And lastly, at least an option to choose between the current palm rest material or the commonplace aluminum surface like a MacBook. Maybe in the Surface 3? All around great computer, and BestBuy seems to always have the best sales on their PCs.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great laptop, wish the hard drive and memory was u

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very solid machine. Light compact, and pretty quick. Wish that it could be upgraded, but everything is soldered to the main board. Purchased for my daughter for college and so far she loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Great Laptop Overall

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this device for my mom who is going back to school to finish her life long dream of finishing her degree. She doesn't like "complicated" with the 2 in 1 features and wanted something simple but still powerful and durable. This laptop is exactly that. She started using the touch screen and really likes it but overall she really lives the keyboard and the lightweight but durable build of the laptop. I'm definitely going to be getting one when my laptop dies. 10/10 reccomend for anyone who needs lightweight and durability.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    I like this computer a lot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's a great laptop. sleek, light weight and fast. the only thing I don't like is that sometimes when you hover over something without actually clicking on it it takes you there anyway.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love laptop just wish 360 and pen included

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop has been great for the last month. It’s super quick and has enough storage for the price. The screen has an uncomfortable touchscreen position so any finger scrolling or clicking is tedious. Wish it would be 360 like the other surface products. Would choose this over a MacBook 1000%. I actually bought a MacBook (non touchpad $1800!!!!) 1 day before this and the battery and screen would glitch every 30 seconds so I returned it the next day at the apple store and went straight to Best Buy for $850 this laptop is a steal.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there!

      Thanks for taking the time to leave your thoughts on the Surface Laptop 2. We're glad to see you're enjoying it overall, and we're always looking at the feedback from our community on how to make the product better. Thanks again!

      Cheers,
      Jonny
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great easy to use laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is great. I really appreciate it's compact size and long battery life. I can work my entire eight hour shift on one charge. It sure beats the old "brick" I used to have!

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but intel gpu!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! And expensive.. Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 128GB Solid State Drive

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Awesome Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new little gadget!!! It's super light weight, battery life is bananas! I would highly recommend this little gem and the price was great too! Just what I needed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great lightweight professional travel lapt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my wife who’s professional line of work requires a portable, reliable, lightweight quality computer. It’s software and SSD met all of my pre-requisites for my wife.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Excellent Laptop

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent laptop. Purchased for my son to use in College. It is fast, works great, slim/thin and lightweight. I would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Ports

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this laptop. It's easy to carry around and take with me. Since it has only 1 USB Port I recommend a bluetooth mouse if you like using a mouse.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Slower than Expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this laptop a few weeks ago. It is a little slower on start-up than I expected, but that is the only negative that i have noticed with it. It's a great size and weight and I like the backlit keyboard.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We’re sorry to hear your Surface Laptop 2 is running slow. We have this great link that will help you troubleshoot to make your Surface Laptop 2 run faster: https://aka.ms/AA4rbqi.

      If you still seem to be encountering difficulties, please don’t hesitate to reach out to our support team: https://aka.ms/AA4rbq6.

      Best,

      Rebecca
      Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my laptop!! I like the way the keyboard is nice and smooth. The size is perfect if you need it for school. I love the way it detects your face to sign it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the shout out! We’re delighted that you’re enjoying your Surface Laptop 2. Windows Hello adds a great personal touch to Surface, as well as an added security benefit. We hope you continue to make great strides in school with your Surface companion.

      Cheers,

      Heather
      Surface Customer Care Microsoft

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