Customer Ratings & Reviews

5 stars for this product! Great keyboards, sleek design, great color, good battery, sensitive touch screen. The laptop adapter has an extra USB type A port which I can use to connect/charge devices.

Unpacking: What's in the box: Laptop, power cord, quick start guide. Well packaged, safe from bumps. First impression: On first impression, the laptop is very sleek and light-weight at 2.8 pounds and measuring just 12.1 x 8.8 x 0.6 inches. I got the Sandstone color and it looks great. The touch-pad is a big 4.5 x 3 inches. The keyboard is regular-sized and easy to type on. It doesn’t have the compressed keyboard that you sometimes find on smaller laptops. That’s a big plus for me. The feel of the computer on the wrist while typing is comfortable. My only complaint upon first impression is that there are not enough ports. Only a USB-A, USB-C, and a headphone jack are available. At least one more USB-A port would be a big improvement. Also, there is no SD card reader port, which can be easily remedied by using a card reader. Both are minor complaints because work-around remedies are cheap and easy by using either adapters or a USB hub/splitter. Testing the advertised standouts: • Dolby Atmos® Audio: The theater-like Dolby Atmos audio performed well as long as I didn’t use Firefox. While streaming a movie, the sound would stop after just a few seconds in Firefox. I was using Sling to stream a movie so I got out of the movie and then resumed it and the sound came back on for just a few seconds, then went mute again. After trying this several times, I switched to another browser: MS Edge and it worked fine. Since I prefer Firefox, I wasn’t happy about this issue. However, after doing some research, it appears that this is a known Firefox issue and not a MS Surface issue. There are some patches available that are supposed to fix this, but I didn’t try them yet. Using MS Edge, I watched movies and listened to music on the laptop and thought the sound quality was excellent. When listening to quality music, I noticed the balance of the bass tones and was pleased with the sound. Later, I tested with Internet Explorer and Chrome and the audio was fine. • Sleek, ultra-thin design: I loved the weight and sleek design. I have to agree with this stand out! This is a huge deal for me. I love to travel and this will be a wonderful change for my carry-on bag! • More speed, 70% faster: The speed seemed fine to me, but I don’t really have the ability to test this because I don’t have the other devices with which to compare the speed. • Significantly longer battery life: Although advertised at 19 hours, the battery life lasted 13 hours the first day and 15 hours the next day. It all depends on what you are doing on it. The 15 hr day included watching 2 movies, listening to music, working on documents and spreadsheets, browsing the Internet, and getting on social media. The 13 hour day was about the same (including streaming two movies) except I spent more time during the evening on the laptop. Both days, I started with a fully charged battery and kept the laptop on constantly and didn’t let it go into sleep mode or hibernation. I kept the screen bright. I would say that this laptop would definitely stay charged during a full 9 hour office day with constant use. Still an impressive amount of time! Other features: • The 3:2 display aspect ratio is excellent for office work, making more of my spreadsheets and documents visible. The size of the display was still large enough to also enjoy the movies and videos I watched. • Magnetic Surface Connector for charging: I love this connector. First of all, because it is magnetic, it is so easy to connect. Secondly, the 90 degree angle of the cord makes me feel that the cord will last for a very long time because it won’t be getting bent constantly. Although, I will probably just charge the laptop at night and use the battery during the day, I did keep it plugged in the first day. The cord came unattached once when I was moving the laptop from my lap to a table and not noticing that the cord was getting caught on something, so you’ll need to watch that. I really like that the cord came unattached instead of it getting bent and pulled on. That should make it last much longer. I may never need to replace it at all. • The touch screen worked great and responded quickly. There was no lag time at all that I noticed. I was pleased with the response. • Web cam – I didn’t attend any meetings or use Skype or Zoom during my testing of this laptop, but I did switch the web cam on and found the image quality to be very good. Bottom line: If you are looking for a laptop requiring a lot of storage for image files and numerous ports for peripherals, this probably isn’t the one for you, but if you want a laptop for basic office work (spreadsheets, documents, etc.) or Internet browsing, and social media use, this laptop definitely fits the bill. Its powerhouse battery, sleek design, and light weight make it ideal for most users. The 512GB hard drive and 8mb memory should be plenty large enough to handle your needs. You can easily put it in your backpack and carry it around with you; then take it out at a coffee house, office, meeting room, airport, plane, living room, etc. and feel assured that you will have enough battery to last for a long time.

Not everyone is a photographer, a graphics artist, or a musician. Some of us bang out spreadsheets, browse the web and want to play video games. Not to say that you can't to amazing and creative things on Windows, but for years that was a dividing line. Those of us who wanted beautiful hardware to go along with the applications that we need to stay productive were stuck admiring the design and materials of the other guys. Well no more... Design: I admit it. I'm a design snob. Is it a crime to want the devices I use every day to look good? While the Alacantra fabric finish was intriguing, I preferred the cool metal aluminum finish as I'm a little more confident that I can keep it looking great for years. The design is incredibly light and thin and the aluminum housing definite has a premium feel. The typing experience is very comfortable with the soft keys. The trackpad seeks like it could be a little larger for my tastes, the pinch and zoom could have made use of a larger canvas, but it's certainly usable and very smooth. The screen resolution is sharp and very impressive. Connectivity: The Surface Laptop comes equipped with a USB-A, USB-C, a headphone jack and a Surface port. I don't often plug anything into my laptop when I'm on the go, and at home I use wireless accessories when possible. One of my monitors even connects wirelessly - a feature that many still don't know about. I do like the versatility of having the USB-A, but pretty frustrated that the USB-C was not Thunderbolt compatible so that I could with a different monitor with even greater resolution. Touch Screen: I have to say that I've never been a big touch screen on a laptop guy. I find it cumbersome to take my hand off a mouse and tap my screen when I can simply navigate my cursor and tap. That said, I do find that the quality of the touchscreen is excellent. The screen does not feel 'plasticy' and the responsiveness when scrolling is terrific. Performance: Benchmarks for the 11th gen I-5 model puts this laptop in the 'above-average' category and for me that's perfect! My biggest PC use is Excel and while a spread sheet isn't exactly a first person shooter at 120 frames a second...let's not kid ourselves...Excel requires some horsepower when you've got a lot of charts, tables, macros, and lookups. I am happy to report that after throwing my most complex files at it the Surface Laptop 4 performed beautifully with minimal load times and excellent processing. Gaming: Though I'm mainly a console gamer, I was excited for this laptop because I wanted to see if I could make use of my X-Box Game Pass and actually play Xbox games on the go! As you can see by the photos I was able to quickly install the new Xbox application and sign in with my Game Pass to download Madden 21. It took a little time for me to adjust to playing on a 13.5" screen vs. a 60" TV, but I was quickly immersed into the gameplay and even played a few games online. As someone who travels I'm very excited to basically take my Xbox with me anywhere I go! Battery: Battery life is apparently better in this model? All I know is that I'm super stoked that I can charge with USB-C. It may not charge as fast as the Surface power brick but knowing that I can charge with a portable USB-C battery pack means that I really never have to worry about battery life. That's a must for any laptop and I'm very pleased.

This is my first Microsoft Surface Laptop and I clearly was missing something good. This is an impressive laptop. Starting with the unique Sandtone color this is a nice laptop. At 13.5 inch it is a bit smaller than my usual laptops, but after a short time that is forgotten. The unit is well made and sleek. Sturdy yet lightweight. The keyboard is very responsive to the touch. The keyboard has backlighting that makes the keyboard easy to see. The charging cable took me a quick moment to understand as it is not your traditional charging cable. It utilizes a USB-port to charge. The screen graphics are very good. Colorful and crisp. I don't really play a lot of games, but from a streaming or movie viewpoint it is very good indeed. HD viewing with no complaints. The video color saturation is excellent and the screen plays well with my work programs. This laptop is very responsive and reacts very fast. There are a dew versions of this laptop. Mine is one that runs the Intel i5 processor and it responds quickly and flawlessly. The laptop starts up quickly and operates just as fast when doing its tasks. I have had multiple windows open operating several tasks and I had no hiccups. It comes with 8gb RAM and 512 GB storage capability. Battery life is very good and when you need to replenish it recharges quickly. The Surface 4 comes with two different USB ports A & C, a headphone port , HDMI, and a charging port. The touchscreen is very responsive and works very well. The touchpad is equally as good. This Microsoft Surface Laptop 4 is impressive.

Feature Overview: • Sleek design, thin, lightweight, powerful and portable for day to day use. Great touch display with max resolution of 2256 x 1504 and amazing graphics/picture quality and sound effects for watching movies. Have it connected to two 32inch monitors via a USB C docking station which also charges my laptop. • Can be charged with the standard MS charger that comes with the laptop or via the USB C connector using a PD charger or docking station. • Amazing battery life, used it for 14+ hrs without having to charge it. • 11th Gen Intel Quad Core/ core i5 processor with 8GB memory is great for day to day work/school use. Didn’t have issues running Teams meetings and multitasking with other tools (Visio, Outlook, Excel, PowerPoint) running in the background. This is not designed for extreme gaming, was a little slow in responding when I tested it on a multi user network game, which is expected from this laptop as this is primarily targeted for productivity and mobility. • 512 GB solid state drive sufficient enough for day to day use as I primarily have all my files on cloud. Boots up pretty fast, took less than 50 seconds during hard reboot and less than 10 seconds from sleep mode. • Light weight good responsive backlit keyboard with large trackpad. Has an headphone jack and an additional USB A port which I used to connect to an external webcam. • Touch screen is very responsive and I used my stylus to edit CAD files. It’s a great entry level laptop for someone who is focused on productivity and portability for day-to-day use. This is my 5th Microsoft Surface/Surface Pro laptop and Microsoft never failed to impress with their next gen laptops. This is a perfect laptop to run school and work applications and is super light for travel, with amazing battery life! Good job Microsoft!

This may not be the most spec'd out laptop Microsoft offers, but don't let that fool you. This Surface 4 can easily hold its own and has exceeded my expectations. My primary use with this laptop is for video editing and publishing, mostly for youtube. So anytime I'm testing out a new computer, it's one of the first things I do, because the amount of processing that occurs has pushed some of my past computers to their limits. This Surface 4 handled video processing with ease. Coming from a macbook, this Surface is able to process my videos faster and quieter. While it did cause the fan to kick on, it was mild and didn't sound like a jet engine going off. Even during the uploading and publishing phase it handled it quite nicely. I also decided to use this to convert old analog video to digital, another long process that takes some power. Again, it was able to handle the conversion process with ease, not a hiccup at all. Outside of all that, there isn't really anything else that pushed it. In fact, nothing else I've done, or currently do, has been able to slow it down or cause the fan to kick on at all. One other thing I really enjoy with this Surface 4 is that because it is a Microsoft product, I was able to connect it with my xbox and controllers seamlessly. Even better, because I do have an Xbox Game Pass Ultimate subscription, I could use this for gaming. I'm definitely more of a casual console gamer than a pc gamer, but this fills that gaming urge whenever I feel the need and can't get to my console. If there's one negative I do have with this laptop, it's the lack of inputs. You get 1 standard usb, 1 usb-c, a headphone jack and the proprietary power input. It would have been nice to have additional inputs so you don't have to manage your devices or get extra adapters. I like to connect an external monitor, which this laptop handles no problem, but that right there takes up the usb-c input leaving just 1. You'll either need a lot of Bluetooth devices or adapters with extra inputs. But speaking of inputs, I do really like the fact that Microsoft uses a magnetic power plug. Makes it easy to take on and off but best of all less worry about tripping on the cord and pulling the laptop with it. And the power cord and brick is sleek and surprisingly not all that large like they can be. Overall, I honestly don't have any complaints about the Surface 4. The touchscreen works great, picture looks really good, keyboard has a good feel to it along with backlighting. Touchpad requires a tad too much pressure to click for my liking, but that's something I can get used to. Battery wise seems to be really good as well. I've had this laptop for a week now and on days I'm not doing a lot of video editing, the battery has lasted almost all day. I would easily recommend this Surface 4 to anyone looking for a new laptop.

The laptop is great! The touch screen response well to your touch the keyboard is great! Some laptops I’ve had the keyboard was bulky and made it difficult to type but not this one. The battery life is decent, I can go a whole week without charging it when I used it for my job. I would use Microsoft word and publisher and Adobe illustrator and it could go 5 days without needing to be plugged in. I don’t need all that for my new job and now just use it for Netflix. I think I would have preferred this laptop over my Apple MacBook Air when I was in college. The storage space is so much better than my Mac and it’s actually lighter too! I definitely recommend

These are my go to laptops for most of my clients and myself. I have only had 1 of these give me a fit, however it was promptly replaced by Microsoft and all is well. The fit and feel of this device is great and I would put it up against a Macbook Pro any day. Although improvements have been made on being able to self service this device it is not for the faint of heart, however that is the state of the art on any of the laptops of this class. I typically do not suggest purchasing an extended warranty, however if you are purchasing a higher end device I suggest that you consider it. I am referring to on 2K or more. This a solid solution for a road warrior and when teamed with a dock you have a great office solution as well.

You get what you paid for holds true for this machine- the product is built sturdy with the aluminum casing, the keyboard doesn't feel cheap and flimsy, and the battery life is amazing for personal use. I like the simplicity of the design of this laptop and it's very light for travel as well. The big plus with this laptop is the lack of bloatware products- the machine boots up quickly without running into any hassle of unwanted programs running in the background or starting up when turned on. I will never go to another brand laptop that is filled with unwanted software to bog down the machine that is intended to perform as advertised.

Great product great battery light easy to carry and slim

This is a great laptop and super lightweight. Easy to open with one hand. Battery holding up well for long duration. Screen size is super friendly for documents as it is taller compared to others. Purchased this to replace a previous laptop and am very pleased with our decision. Has everything we need for my daughter to take to college.

Had problems at first. My first purchase started getting black lines across the screen after about 2 months. Took it back to BestBuy, the looked at it and determined it to be a manufacturing error. They replaced it with a brand new one for free. Have no had any problems with my new one since. The battery life is good, audio is great. Does heat up if on a soft surface but that is as expected. Great for school, no issues with the new one.

It’s a very good computer! It’s software it’s pretty easy to manage and the battery level is amazing.

My wife loves this laptop. Speeds are good. Battery life is better than average. I’d recommend this products.

Perfect for daughter to take to college. Fast, reliable, thin, light, long battery and runs all the programs she needs.

Amazing laptop! It’s light, easy for travel and slim. Great battery life and has a fast processing speed which I need!

This has been the perfect computer for me! easy to navigate, long battery life, light weight.

I honestly can't say enough good things about the Microsoft surface 4 laptop. It is light. It is fast. It is tough. Long lasting battery. The screen is beautiful. The keyboard is a dream to type on. I tried almost every other laptop they had at Best buy and the Microsoft laptop for has the best keyboard. I'm a computer science student so I use my laptop all the time.

I really like surface products because they are built well and contain zero bloatware. For me the screen ratio, keyboard and trackpad are excellent. It is also very quiet even though it has a fan. I really liked this product so much I traded in previous model (laptop 3) to get better battery life and more storage.

So far, so good. Great design and utility like my previous Surface Laptop ... better with USB C port rather than mini-video. Also, installed Windows 11 without any issues. Fantastic battery life! Plus, the lady who helped me choose, from all the options, was truly knowledgeable and friendly.