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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 482 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers regard the Surface Laptop 4's lightweight design and ease of use very positively, frequently praising its comfortable keyboard and acceptable battery life. The sleek design and size are also commonly cited as strengths. However, some customers express concerns about the limited port selection and the price point for the offered specifications, particularly the RAM capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 67 reviews
  • Pros mentioned:
    Ease of use, Processor speed
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Lived up to expectations

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t sure how I was going to feel about this laptop at first. I felt it was a bit pricey for being only an i5 but I loved how it looked and how compact it was. Well after about a month of using it I would say it was worth it. It’s def windows version of the Mac book. It’s light and sleek and it’s fast for me thus far. Hope that it will last long like a lot of macs do also. Overall I’m impressed with the way the machine works and appreciate its aesthetic and portability!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best computer EVER!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop I’ve had it since June 2022 and have been using it for school! My bestie and I both got one and we love it!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed, Weight
    Cons mentioned:
    Ram
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Entry Level Laptop

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft has yet done it again. Microsoft has released the Surface Laptop 4 series and depending on your need you can pick up a powerhouse. Surface Laptop 4 like the previous year models are available in 13.5- and 15-inch models and they range from Ryzen 5 all the way to up to Core I7. The model I tested has 11th Gen Intel Core i5 Processor with 8GB of LPDDR4X ram and 512GB of SSD Storage. The laptop also features a touchscreen LCD display running at 2256 x 1504 screen resolution on an Intel Iris Xe graphics card. The surface features 720p front facing camera and provides blazing internet speeds with its Wireless-AX card. You will also be amazed by the Dolby Atmos speakers and Bluetooth 5.0 providing you the latest tech in sound quality. The Surface Laptop 4 looks and feels beautiful with its full aluminum finish and design giving it that high end feel all while being amazingly thin, lightweight and super portable. The Surface Laptop has a height of .5 inch, 12.1 inches wide and 8.8 inches deep and only weighs 3lbs. It also features a USB, USB-C and an audio jack, which I am glad Microsoft has decided to keep. Now, I have been using this laptop for a few days and based on its specifications it has performed well. We used the laptop to make Zoom video calls, while running google classroom for my kids, preparing this review, watching movies, using it for work (Running CAD, and designing software), and playing some video games. Most of the tasks performed well except for running CAD and playing video games. Although lite video games are ok, I would not recommend running anything graphics heavy on the laptop. The laptop is great for home use, light office work and entry level gaming. The Intel Core I5 in this laptop is a good processing unit, but its an entry level unit. Also, the 8 GB of ram is not enough to run some of the designing software. Overall, the Surface Laptop 4 is an excellent entry level machine. It will be an amazing tool in helping you complete everyday task whether for business or pleasure.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – Thank you so much for sharing your thoughts and feedback about your Surface Laptop 4. We're glad that you're a fan of its speed, vibrant touchscreen display, and Omnisonic speakers with Dolby Atmos. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    on the Surface its a great product!!!!!!!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far its a dream. Fast easy to use, light as a feather, Versatile, and a great picture.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft Surface Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after a few weeks of use I can conclude that this is a Perfect laptop for a student. The hardware exceeds actual student demands and other unique features make this laptop a great pick! Microsoft definitely knows how to deliver a quality product. Aesthetically the laptop has a very smooth matte finish and is overall a user friendly laptop.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Dakota – We appreciate you taking the time to tell us your thoughts. We hope it continues to serve you well. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft surface

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with this product exactly what I expected from Microsoft easy to maneuver with ease thanks

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It's great to hear that it’s a good fit for your needs. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Processor speed, Weight

    Rated 5 out of 5 stars

    GREAT BUY

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE THE SPEED EASY TO NAVIGATE AND LIGHT WEIGHT GREAT FOR SCHOOL.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Weight

    Rated 5 out of 5 stars

    Great Laptop - Lightweight

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop and super lightweight. Easy to open with one hand. Battery holding up well for long duration. Screen size is super friendly for documents as it is taller compared to others. Purchased this to replace a previous laptop and am very pleased with our decision. Has everything we need for my daughter to take to college.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Best Laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop got it for college due to having Microsoft accounts through school. Life changer very light and easy to take everywhere and to my classes. The charger it came with also allows for a usb to be plugged in so that helps with charging my devices

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Love It

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop. Super pretty color and light. Very portable and the perfect size if you will be doing a lot of moving. I have been on the look out for a laptop for college and I think I hit the jackpot with this one.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It's great to hear that Surface Laptop 4’s light and portable design is a perfect fit college demands. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great Laptop at a $500 Savings!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lightest, easiest and prettiest laptop I've ever owned.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Microsoft Surface Laptop 4

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Size of the laptop is perfect - 13.5 inch touch screen. Lightweight for daily use and travel. Ease of use setting up laptop initially, and it starts up quickly each time. Coming back to a Microsoft model, like the Microsoft Edge feature. Very happy with this model and highly recommend.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Mary – Thanks for sharing your experience! It’s great to hear that it’s working well for you. We hope you continue to enjoy using your new Ice Blue Surface Laptop Go. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Weight

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop so much! It’s easy to use & light weight.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Yes!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had one of these at work and Absolutely Fell in love so I bought one for home too! The best setup I've ever used!! Easy, fast, keeps up with school and work.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my surface laptop. I bought a Google chrome book first but it was complicated. This is easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed, Weight

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great processor for the price. Light weight, portable and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Processor speed

    Rated 5 out of 5 stars

    Microsoft Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing laptop! It’s light, easy for travel and slim. Great battery life and has a fast processing speed which I need!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're delighted that you love the speed, battery life and lightweight design of your new Surface Laptop 4. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    High quality, appearance, and great portability

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Surface for my spouse. We researched many other options at lower and higher price points and specifications. We ultimately settled on upgrading from an older model Surface II. The product arrived when promised. Installation was relatively simple and compatible with embroidery design software and hardware. fit and finish of the unit as well as great Champagne color and compactness was a perfect match for her needs.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – Thank you for sharing your thoughts and feedback on your new Sandstone Surface Laptop 4. We hope your spouse continues to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Processor speed

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this fir my daughter. Not east to get as it seems to be a popular model. She really likes it’s easy use, speed and size.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Easy to use. I like how it updates on its own

    I would recommend this to a friend