Customer Ratings & Reviews

While the computer itself is favorable, there is a known problem with the charging function and Microsoft has yet to correct it. After having this for 4 1/2 months it would no longer charge. We have a second Surface in the family and tried the other charging cable - still it would not charge. Through Microsoft's website we reported the (known) issue and started a work order, sending the (new)computer back to Microsoft to fix the charging issue. We received it back shortly after but they did NOT fix it - they simply included a nasty note saying that they found (damage) not covered by the Manufacturer warranty. We (my wife and I) work office jobs and our computers stay on our desks ; there has been no "Damage" - but now we have 5 month old computer (with 7 months remaining on the Best Buy 12-months interest free plan" that cannot function! Beware - what good is a laptop if it cannot charge. Lok for yourself on the Microsoft service threads and Google - it is a very known problem (on their part) and they refuse to do anything about it

My granddaughter loves the “ease of use”, speed and the copilot feature.

Great laptop for business. Easy to use out of the box.

I love the surface product! The copilot AI is seemless and runs smooth. I HAVE NO COMPLAINTS.

Using it everyday for tasks like working on my business and simple scrolling. This has been the laptop I’ve needed for years.

The Surface has been perfect for college. I am able to complete all assignments with ease and quickly with the higher speeds than my previous computer.

Great copilot+ PC very slick and got lot of juice in it. Highly recommended laptop

Love this laptop! It is beautiful and easy to use for both fun and productivity.

Love this device for all of my writing and artistic pursuits

I come from iOS and I Love My Windows Computer. Took a little getting use to but over all I have no Complaints

We have a total of 3 of these identical laptops, all purchased within the last several months. In addition, we've been buying Microsoft Surface laptops for more than 10 years now for business. I was had very high expectations for this. The fit and finish is outstanding and it's overall a beautiful machine. The limitation is the non-Intel processor. I know these have a reputation for outstanding battery life and it seems "snappy", but it's definitely a bit buggy. All 3 of them will "stall" for several seconds, and then catch back up. Almost like it's thinking about something. Once it "finishes" it catches up and it's quick. Battery life is also excellent. I marked this a few stars down because I know it's an issue with this model, and I assume it's this processor because the half dozen other Surface's, with Intel processors, don't do this, so it's not specific to this physical computer.

So far so good ! I LOVE the color and the touch screen, I like how you can adjust the settings to your liking

This is an excellent product it fulfills every need for a work environment

The laptop on itself is very good with thin bezels , and sceen quality is very nice , but it dose lag in high performance

Great little computer. The only issue is face recognition. It has issues if the conditions aren't perfect. This never happened on my old computer. Other than that it is worth the money. Still not enough ports. tired of having to buy additional hardware for connection to monitor.

All looks good, just getting started, Need as a backup to aging computer.

Love it! Perfect!! It has all the necessary bells and whistles.

Loved this a lot and my new fav after using iOS for over 10yrs

Love this laptop! It is amazing! My son loves how it can create characters.

This is a good lap top has the best quality to work or school its bery nice