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Customer reviews

Rating 4.7 out of 5 stars with 87 reviews

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97%
would recommend
to a friend

Customers are saying

Customers highly value the Surface Pro's portability, light weight, and strong performance. Many appreciate its long battery life and the inclusion of a solid-state drive, as well as the responsive touchscreen and included pen. However, some customers find the device expensive and note occasional overheating issues. The overall experience is largely positive, focusing on its versatility and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 87 reviews
  • Pros mentioned:
    Portability, Speed

    Rated 5 out of 5 stars

    Did I mention it's a Tablet?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I'm loving my Surface Pro with i7 processor, 16gb RAM, and 500gb SSD, it runs very quiet as it's fanless, but stays cool. Microsoft hello logs you in quick with camera recognition, touch screen is responsive, no lag or slowdown, the stand can be adjusted at any angel you want just not flat all the way back (of course if you want it flat just return it back to its original position), Surface Pen and Surface Keyboard goes nicely with it, but the downside of having to purchase them separately. I originally planned to edit videos and use this for schoolwork and work. If you're planning to game on this stay away from it. For $2k you can build a way better gaming PC as this comes with no Graphic Card aside from onboard gpu that's pretty weak for gaming. I dislike that there is only 1 port for 3.0 USB. Oh btw there is no lighting port that everyone wants. In the end I still like my Surface Pro 2017, would have been nice if it could game. Oh did I mention it's a tablet and portable.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Wow! Thank you for taking the time to leave a review on your Surface Pro experience. It sounds like you're loving the device and all of it's great features. We appreciate you giving us some feedback on the device and will pass it along to our team.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Performance
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Better than a Tablet or Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used a Surface Pro at my last company and thought it was an interesting corporate selection. I pondered getting one for my own personal use, and finally took the plunge on the price reductions from Microsoft. I purchased the newest Pen, Surface type cover and Surface Dock as a starter. I'll review two other accessories separately. First: quality product look and feel, from packaging to the system itself plus accessories. Magnetic attachment of the keyboard/cover is strong and leaves no doubt they are connected. The Surface Pen also is strong when you place it on the left side of the system, and the single cable for the docking station works regardless of direction, a nice change for this latest dock version. The built in kickstand has been a big plus, saves on the multi-purpose cover purchase. Second, Performance: Extremely clear graphics, works great as a tablet, still functions better than anticipated in a desktop scenario with via the dock to an external monitor, mouse and keyboard. As one would expect, great for general administrative/office type usage with the MS suite of applications. The plus was the performance as a gaming desktop. Games will kick up the heat on the system a bit but the very quiet fan/cooling design keeps up and isn't a noisey one. It will get warm as you play complex/graphic intensive games like Sins of a Solar Empire, so I recommend doing that only in a desktop mode, not as a tablet on your lap! The system start up is the one gig I had, I wasn't aware (my fault) that the Surface Pro is automatically a bitlocker encrypted system. Microsoft is also very smooth when creating the original account/login process, pushing you to use your Microsoft account rather than creating a local login. Then they warn you of the bitlocker key problems you could have when you do shift to a local account. That ruffled my feathers a tad but I worked through it. The keyboard and surface pen: stellar performance, look and feel. We will see how the Alcantara material holds up, they did offer a simple and easy way to keep it clean in the documentation. Time will tell. FYI: I purchased the Cobalt version so it shouldn't show any minor smudge so immediately like a platinum version could. Overall, Quality system, very fast in the i7, 16GB RAM, 512GB SSD configuration. Yes, even with the price reduction it is a bit on the high side. That said, I would buy it again and with less hesitation this time around. Worth it...

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Wow! What an incredibly thoughtful review! We loved reading about all the ways that the Surface Pro has exceeded your expectations. Between dazzling display, sleek and compact design, excellent accessories and overall powerful performance the Surface Pro does it all! We're delighted that you left such a detailed review for us. We know this must have taken a lot of time and effort, and we're so appreciative that you took the time to write your genuine feedback.

      Thanks for raving about us to the community, we loved hearing about your experience!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Performance, Weight

    Rated 5 out of 5 stars

    Awesome computer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this computer for all my school work, digital and video art with Photoshop and even some light gaming. It runs like a dream! It handles all of those things easily. It does get pretty hot after a while and these bigger programs do drain the battery kind of quick. But external batteries are an option and I just keep my power cable close so it has never been and issue. I use this computer everywhere and being light weight it never weighs me down when traveling. I also pair it with a bluetooth keyboard and headphones when im doing art and listening to music. Its a great setup and id reccomend it to anyone artist or otherwise.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're so glad to hear that you're loving the Surface Pro! It sounds like you're getting a lot of great usage out of the device.

      We hear you, both good and bad. We're going to pass your review along to our team, so they can check it out and hear where our customers are loving their devices, and where they think we can improve

      Thanks,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Great computer for instructors!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used the Surface Pro computer line for about 4 years now. I love the portability for carrying to class. Displaying my notes for engineering classes using the stylus, OneNote, and a display adapter works really well, PLUS I can record the screen and my voice for students to review recorded lectures outside of class. The battery life for this computer is at least 1.5x better than for my Surface Pro 3. Very satisfied.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're happy to hear that you've been a loyal Surface user over the years! We're happy that you've been with us so long, and that you have seen the improvements we've made over the years, too! We'll be sure to pass your review along to our team and appreciate you taking the time to leave a review.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Performance, Portability
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Good Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface is both functional and portable. I enjoy its tablet and laptop mode and how sleek and easy it is to carry around. So far, I don't have any issues with how it works and performs (there shouldn't be as I paid for the i7 processor). Though there is an occasional issue with the device getting extremely hot and the fan becomes very noisy, it works fine.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Portability

    Rated 5 out of 5 stars

    A great Product from Microsoft.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the Surface Pro line is not cheap, it comes in with good specs and excellent performance. These have become our companies go-to product for for those who need to work remotely, add a keyboard and the dock and then you can plug into 2 monitors in addition to what you have onscreen.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Dan,

      Wow, thank you for the kind words! We're happy to hear that your surface Pro has been your go-to product for those who work remotely, and we have to agree, we think it's a great fit!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Performance, Weight
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Awesome laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is extremely light and works as advertised. It is powerful enough for most applications and has good battery life. A bit pricey.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    A very versatile tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After deciding to take my surgical dental practice totally digital I needed an easy way for my patients to complete their registration information after checking in. Patients find it easier and more convenient than the old way of ‘filling out ones paperwork’. Streamlining the process with these tablets will allow my team to process our patients information more accurately and efficiently.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for taking the time to review your device! We're so happy to hear that it has been a great addition to your surgical dental practice, and that it's helped make things easier for registering your patients! We appreciate your feedback on your experience so far, and hope you continue to enjoy your device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Amazing Portable Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Pro with the detachable keyboard is a very powerful portable laptop computer. I replaced my ASUS desktop with it and added two high definition 24" Lenovo monitors, Bamboo Ink stylus, Logitech wireless keyboard & MX Master mouse and connected everything plus my external speaker system using the Microsoft docking station. Amazing & powerful!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thank you for taking the time to review the Surface Pro. We are so happy to hear that you have been loving your device, and making sure to utilize the Surface Dock for your monitors!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Very nice computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very surprised that this computer has the power and speed of a desktop in a tablet form. Wit the optional keyboard and pen it’s like a laptop. Remove the keyboard and it’s a drawing tablet. It’s a little bit pricey but I would definitely recommend this product

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Sounds like you're loving your Surface experience so far! We're delighted to provide our customers with an incredible amount of power, all in a sleek lightweight design. Thanks for recommending us to the community!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Best Surface Pro yet!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Pro 4 is by far the best Surface yet. Fast, lightweight, amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Portability
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Microsoft's quality has been rising

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent experience with this laptop. Portability, great accessories, performance, nice touchscreen, and more make it a top option for this type of machines. Only downside is that they are pricier than the competition, but quality is great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very happy Mac convert

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided I wanted touch in my desktop experience which Apple just refuses to do. Made this my daily driver and couldn't be happier. Really portable and finally all day battery life (not 13.5 hours as claimed but a decent 7 to 9 if you back off the performance bar, a little better than my old MB Pro 13). Great performance. Makes a great tablet or laptop. Yes it's expensive but after trying several of the competition it's build quality is clearly superior. So if you want good battery life and a great screen and high portability and a great keyboard and trackpad and a great pen you have to pay Microsoft's ask. If you're willing to compromise on a thing or two there are some really good alternatives that are cheaper. For me at least it was definitely worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Powerful and meets my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid state drive a must. Unit performs without issues. Good purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    The best computing system I have ever owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm just starting my Master's program and decided to buy a new laptop and went with the Surface Pro. I must say that I have always wanted one since they first came out, but had no real justification to spend the money on one. Now that I do, wink, I could not resist in getting it, and I must say that I am impressed. This is the best of both worlds in portability of a tablet and functionality of a laptop. It's easy to take notes and to read my articles and make notes right on it, all without having to print anything. The price is steep on the Surface, especially the i7 512 16 model, but so far worth every penny. P.S. get the Otterbox for it, because if you are like me I am very clumsy, and this protects it all around.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thanks for taking the time to leave a review for us! We're so glad you've found the Surface Pro to be the perfect device for your Master's program. We're happy you finally had a reason to buy the Surface Pro, and are even more excited that it's beat your expectations.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    LOVE this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love being able to write right on the screen in OneNote or Samsung Notes. This tablet, along with my Surface, give me all I need in a beautiful package. The screen resolution is incredible, and I would say the battery life is also superior. The only negative I could say is the lack of a place to put the pen-it's too expensive to take a chance on losing, so I'm figuring out a way to protect it. But the tradeoff is that the tablet is very slim and light because it doesn't have to be thick enough to accommodate a pen slot like the Tab A2 had.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent device!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had heard first hand how bad service could be, how the device itself could potentially have problems. The device problems seem to happen to a percentage of purchasers, happens with any product. Glad to say, I Have had no such issues, and had no need for service or support yet. So far, this has been one of the best portable computers I have ever purchased, daily use, easy and wonderful to use. The only negatives I have had with the device is the price. These things are really expensive.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Matt,

      Thank you for your review! We're happy to hear that you have been having an excellent experience with your device, and will make sure to forward your review along to our team.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    awesome laptop replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Surface Pro. I can't believe i have lugged around a heavy laptop for so long. The pen is one of the best parts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product works well as a laptop and a tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new Surface Pro Intel Core i7 – 16GB Memory - 512GB was all that it claimed to be. I have owned the Surface Pro 3, work, then purchased the Surface Pro 4 for my own use and then moved to the Surface Pro. Great Item but would recommend the docking station and a larger monitor for use at home or the office. Also be patient with the initial Windows 10 update it is a bear to load!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Anthony,

      First off, let us say 'thanks' to you for being such a loyal part of the Surface family over the years! We appreciate this insight on your history and knowledge with the Surface Pro line, and are sure that your advice will be beneficial to many of the others considering Surface for their new device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Performance, Portability

    Rated 5 out of 5 stars

    Great machine overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am an IT professional that provides support for several local small to medium businesses. These little machines are great, especially for the executives who travels. This is the 4th surface I have purchased since I made the switch from D3ll. I haven't had any issues with these to date.I will say , the surface Dock is a must if you plan on using for work.

    I would recommend this to a friend
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