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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 305 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the Surface Pro's portability, light weight, and long battery life. Many appreciate its performance and compact size, finding it powerful yet easy to travel with. However, some customers express concerns about the screen's durability and occasional malfunctions. The price point is also mentioned as a potential drawback for some buyers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 305 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great device at a Great Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had been on the fence whether or not switch from a full sized laptop to a lighter device. And so far, it appears I made a good choice. It's fast, light and a lot more portable. Wish that it'd have more ports or different charging method, but the Surface Pro is a very handy tool regardless.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're delighted you're loving the stylish and lightweight design of Surface Pro. We're delighted you're loving the powerful performance of this small, but mighty machine. If you're looking for additional ports, you might be interested in the Surface Dock. This handy tool comes equipped with four additional USB type 3.0 ports, a gigabit Ethernet port, a 2.5mm audio line out, and two Mini Display Port inputs. Check it out at Best Buy here: https://www.bestbuy.com/site/microsoft-surface-dock-black/4561910.p?skuId=4561910.

      We hope you continue to discover all there is to love with Surface Pro!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Still rocking with few flaws

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good 2 in one for light use. It does get hot.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I promised my son that when he started High School I would get him a laptop for schoolwork. I got a great deal on this surface pro. It has proven to be exactly what he needed for studies, talking with friends etc. Worth every penny I spent on it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing how your son is loving his Surface experience so far. We're delighted that this powerful machine has been a perfect fit for his studies, as well as leisure time with friends! We're wishing your son the best in all his educational endeavors.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Great for school work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and compact easy to use it doesn't take up a lot of space

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 4 out of 5 stars

    Smooth and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth and fast awesome screen and convenient to carry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It worth that money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was required by my school to have a flat device to work on classes. I had a long list of devices that met those requirements. After I decided to visit the store and precisely look into them. I chose Surface Pro without any doubt.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Alex,

      We're thrilled you decided to give the Surface Pro a try! The Surface Pro is a highly versatile device, with powerful performance to-boot. We're glad this has been the perfect solution for your school work. Thanks for the shout-out!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Overall A Great Tablet!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason I decided on this "computer" type is because I need to stay mobile constantly, and this definitely works well for my needs! I am very happy with the processing speed and it appears to be quite durable as I am not particularly gentle with my belongings, expensive on not. I got the pen that syncronizes with it and I am very pleased with the way that it works. I will say that this tablet computer is not meant to be used for gaming, and don't believe the salesperson when he tells you that "you can simply plug in an external graphics unit if you want to play games," because that is a load of bologne. The only ports are Thunderbolt 2, USB-A 3.0, Power Chord, and MicroSD, whereas all of the modern models of eGPU I found were Thunderbolt 3. With that said, games will run on the unit, but it will get quite hot even when running more simple games with the graphics settings turned all the way down. However, this is not advertised as a gaming machine so it doesn't do a bad job considering that. All in all I think that for someone who wants a mobile, super-tablet this is a fantastic choice. I have been pleased.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your honest experience with the community. We're delighted that Surface Pro has been the perfect portable solution for you. We're delighted you're loving the Surface Pen in combination with your device. This is certainly a fun and useful way to navigate your Surface Pro. We hope you are getting to make the most of your Surface Pen by utilizing Windows Ink. Check out some great tips for Windows Ink here: https://support.microsoft.com/en-us/help/17207/windows-10-use-windows-ink.

      Kind regards,
      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Son’s School work

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has allowed for my son to be able to do his schoolwork well in class as well as at home. Since class work is now required for online access, it was more than enough for what his school required.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    MS Surface for my student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the MS Surface for my daughter to use at school. So far it has worked marvelously. No problems. I did buy a hard protective case from Urban Armor Gear to protect it. We've owned the device now for about 30 days.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're thrilled the Surface Pro has been the perfect tool for your student to use at school! Since it sounds like you love keeping your devices safe, we think you might like signing in with Windows Hello. Using this free feature, you or your daughter can sign into the Surface Pro simply using facial recognition. Check out how here: https://support.microsoft.com/en-us/help/4028017/windows-learn-about-windows-hello-and-set-it-up.

      We hope your daughter continues to love this great device!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    A sincerely complete package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to get this, after looking at art tablets, which also ran the same exact price as this piece. For the same cost I got an amazing portable work station that does everything I need it to do and then some

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Brian,

      We're thrilled to hear the Surface Pro has been the perfect fit for your art work! In combination with the Surface Pen, this device is perfect for getting creative with the natural motion of drawing by hand. If you haven't already, we highly recommend checking out all apps compatible with Windows Ink here: https://www.microsoft.com/en-us/store/collections/windowsinkcollection/pc?rtc=2.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for the size and weight and also added a screen cover and case. With everything, the total weight was still much less than expected. You can add a sd card if you need additional storage.

    I would recommend this to a friend
  • Cons mentioned:
    Pen

    Rated 4 out of 5 stars

    Nice technology but misleading advertising

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the tech, but did not realize that it did not come with keyboard as it is so often advertised. In addition it was displayed in store with a key board. Pen also sold separately. Each raises the price another $100.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're so glad to hear that you're loving the powerful technology of the Surface Pro! It's true certain models of the Surface Pro do come bundled with the tablet, but not for others. We believe that the best Surface experiences are customized to the unique style of each customer. Since we have so many keyboards to choose from, we like to make sure we don't limit the possibilities.

      Welcome to the Surface family, we're glad to have you!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    I love my surface!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this 2 years now. Still running great. Love the portability and versatility especially when you can pair it with the surface dock 2 for a desktop experience.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had macbooks for my last 2 computers but my kids have forced me to find out that they are not spill proof for liquids.... so going with a cheaper alternative, i really like the surface pro Alot!

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 5 out of 5 stars

    No regrets. Second Surface.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped my first Surface and screen cracked. Had dropped it before, but this time it didn't survive. After 3 years of loving my 1st one, I bought another one. One of the best purchases I ever made.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product, but not for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned it for 2 days before returning it. It was a great computer and there were no issues. However I have been a Mac user for 8 years and this was not convenient for me to relearn a different OS. I thought I would try and make it work but ended up getting another MacBook.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for leaving your honest thoughts on your experience with the Surface Pro. We understand that switching operating systems can be a daunting task. In the future, if you ever decide to make a Surface purchase again, we have some handy tips for making the switch here: https://support.microsoft.com/en-us/help/4023448/surface-switch-from-mac-to-microsoft-surface.

      We hope to hear from you in the future!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent machine, amazing batter life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model is a great balance of hardware for the price. I've been amazed at how long it will last. It goes a few long days with daily college school work, etc. before being plugged in.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    works easier than any other laptop I have had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was amazing simple to just get up and running. In the past it took me awhile to transfer my data and get up and start work immediately but that is exactly what happened this time.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Love this thing

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t really get the full use out of this amazing thing without the accessories. Now that I have the keypad I use this thing for everything. Light weight, dependable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A little expensive but worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a small netbook for when I was traveling. I tried a small laptop but returned it. I picked up the surface tab and so far it is working great and meeting all my needs.

    I would recommend this to a friend
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