Customer Ratings & Reviews
- Model:
- B12-30-10
- SKU:
- 10853412
Rating by feature
- Connection Quality
Rating 4.9 out of 5 stars
- Performance
Rating 4.8 out of 5 stars
- Setup
Rating 4.9 out of 5 stars
Works but I don't see much improvement
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So my current modem is my own Motorola that I've replaced with this Motorola B12. I haven't rented a cable modem from my ISP (Xfinity / Comcast) in years. So right off the bat I would consider that the best thing about this modem - you own it and you're not paying even more money to your ISP for their equipment. I have a 1G connection through my ISP and usually get close to that (and sometimes even over that) with my previous modem on a wired connection. Wireless is of course slower, but that has nothing to do with the modem. So hooking this up is straightforward - coax to the modem and ethernet from the modem to my router. Activating your own equipment with your ISP has gotten much easier than it used to be, so that wasn't an issue either. Once I was up and running, I ran some speed tests at different times of the day over several days. Although my results were good, they really were no different than the Motorola I had been using. Granted, if I ever get a faster connection through my ISP, the B12 should be able to take advantage of it whereas my current Motorola would not be able to. So, I guess I have that to look forward to. In summary, the best thing about this modem is that you own it and it will eventually pay for itself over several monthly payments to your ISP, depending on the amount your ISP charges for the equipment rental.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Pinkoos, Thanks for sharing your detailed experience! We're glad to hear the setup was easy and that you're enjoying the benefits of owning your modem. While performance improvements may depend on your ISP's service, the B12 is built to support faster speeds for future upgrades. For support, email us at [email protected] and we will respond within 3-5 business days. -Mitch
Fast internet. No fees
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful modem., Easy to set up with Comcast. Highest level of upload and download streams that you can have in a modem. Great Customer service and now I don't pay for rental fees with Comcast
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JohnM, We’re so glad to hear that your modem is working perfectly with Comcast and delivering top-tier upload and download speeds. It's great that you were able to avoid rental fees and enjoy a seamless setup. We're also thrilled that you had a positive experience with our customer service. If you ever need further assistance or have any questions, feel free to reach out. We’re here to help! -Mitch
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Recommended to me in order to get the best possible performance out of my Xfinity home broadband and this did not disappoint at all! Great design too, easy to set up.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your feedback, DariushZ. We're so glad to hear that your device helped optimize your Xfinity home broadband performance. If you have any more questions or need further assistance, feel free to reach out to [email protected] for assistance. -Mitch
Amelia A
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful product! A good price with easy set, a sleek design and helpful customer service. Definitely recommend.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi AmeliaA, Thank you for recommending our Motorola Cable Modem, we appreciate your feedback and we are glad that you are more than satisfied with its price and sleek design. -Carlos
