Customer Ratings & Reviews

Great membership perks and unlimited support!!!!!!

good membership, but it gets renewed automatically which isn't that great tbh

The membership paid for itself with the rebates and credits on the first purchase.

This was a great buy. It works great. I was able to get more rewards to make purchases.

Always reasonable always able to help. Thank you! Please find a way to see the card in my Citibank account. It would make payment easy to remember and easy to pay.

Great tool for all my products and services that I buy from best buy

Good value it pays on its own thru savings which I almost forgot i have it all this time but the moment i shop all the perks just pops at the register

I’ve had a great experience with my My Best Buy Plus membership. It’s been really convenient and hassle-free when it comes to exchanging or upgrading items I’ve purchased. The process is smooth and straightforward. On top of that, shipping is fast, which makes the whole experience even better. Definitely worth it for anyone who shops at Best Buy often!

This membership has already paid itself off with the awesome deals and return policy. Would recommend to anyone who's a frequent customer.

Best Buy’s membership program is actually pretty solid. If you shop there even semi-regularly, it basically pays for itself. The member-only discounts are legit, and free shipping on most stuff is a nice perk—because let’s be real, nobody likes paying for shipping.

probably the best membership at a store I’ve ever heard of, the deals from here just leave every other store in the dust and on top of that it allows you 60 days instead of 30 to return your items if anything goes wrong

I'm still not quite sure the value. I used to be a platinum member and had perks for free. I'm not thrilled with the fact that now you have to pay for perks. Seems to be the American way now.

BB employee sold me on the idea to purchase the membership due to its major benefit of price matching and flexible return policy…the price matching is FALSE ADVERTISEMENT. I had purchased a Lenovo Yoga laptop. Within 3 days of purchase I found 4-5 company’s selling the exact same product number/hardware/software specs. I went to my local store 5 minutes drive away. Customer Service refused to honor the match citing those companies were not competitors. (Any company that could win a sale from BB is a competitor). I’m drive home , factory reset the new Yoga7 and drove back to BB and the Store Manager processed the return! Went home and purchased a better system config directly on Lenovo Site and saved $200 ! The membership - waste of $50.!

I normally have a lot of issues ordering stuff on websites and finding deals. I’ve noticed on this Best Buy app that there are a lot of great deals, but it is very time-consuming. I wish they had it much easier set up where I don’t constantly have the refund my spot whenever I’m looking at items and lose Where I was at when I go to click on different item and have to restart all over again to get back to the same spot I was in my search but other than that I’d say that there’s a lot better deals on electronics than I’ve ever seen on Amazon

The membership can save you money but it's easy to forget to use it when you need it. It would be great if the store automatically checked to see if you are a member so you don't miss out!

Its great to have. Easy to setup. Great deals. I redommened.

I recently had a fantastic experience with Best Buy’s customer service team. From start to finish, the staff was professional, knowledgeable, and genuinely helpful. The Geek Squad technicians resolved a complex issue with my laptop efficiently, ensuring I had a working device before my tight deadline. They took the time to explain every step, which gave me confidence in their expertise. The entire process was smooth, and I truly appreciated the friendly and patient attitude of the staff. Best Buy’s commitment to customer satisfaction shines through in their service. I highly recommend them for anyone needing tech support or appliance assistance!

if you are a high shopper at BB than this is for you, I basically got as a trial yet don't think it worked for me overall.

We had previously ordered an OTC Microwave at Best Buy but we canceled it after a day. We searched in other places and did not find our unit to purchase. We returned to Best Buy and met one of your employees who took us slowly through the process of choosing from several that he patiently showed us. Finally he found with within our price range and with the proper dimensions. He was kind, patient, helpful and not persistent that we buy what he suggested. We made the choice with his help. We know we will always check with Best Nuy for items we need mainly because we are very happy and completely satisfied with the kind and knowledgeable guidance of your employee. Thanks so much.

This membership is a real value. We really recommend it