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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 36966 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

79%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 36,966 reviews
  • Rated 4 out of 5 stars

    membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not used the membership benefit yet. Only drawback is that my credit appication was turned down. Still had the cash when I walked into the store for a desktop purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop purchase

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a new HP about a month ago. Adam in computers was our salesman. He was so very helpful and answered all our questions. I felt completely confident in the information he gave me. The only part that I regret is purchasing the WebRoot security. My computer did get hacked and it was a real mess. I have since deactivated WebRoot and went back to Avast. I believe your WebRoot cost 49.99. I woud be happiest if that would be refunded :)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost a 3rd of things i reviewed recently are things i got through the membership discounts. The sales are nice. My only complaint is that it would be nice to consistently have things i love in those monthly sales but when they do come around to my interest it is a steal and the shipping deal comes in handy as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Member, loving BIG savings!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The employee who helped me with my transaction convinced me to become a member to ensure that I was receiving the most savings with my purchase by telling me ways to set up my account to track price history. This resulted in me getting a low price guarantee on an item and made a significant amount of difference for me. This membership allows me to save in more ways than one, and for that I am grateful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So Happy For They Have A Membership

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this membership is awesome. I recently purchased a new laptop and learned with the membership, I'm FULLY cover, anything happens, covered. Decide I dont like the color, covered. If my laptop happens to drop in price, then I get that money back. (Example: $1000 laptop, I paid for is now $600, I get $400 back.) The membership helps me constantly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy plus

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Plus Membership Review: A Smart Upgrade for the Tech-Savvy Shopper If you're someone who frequently shops at Best Buy or values great deals on electronics, appliances, and tech accessories, the Best Buy Plus Membership is an investment that quickly pays off. After using it for several months, I can confidently say it has elevated my shopping experience in several key ways. What You Get with Best Buy Plus: Free 2-Day Shipping One of the standout perks is unlimited free 2-day shipping on thousands of items — no minimum purchase required. Whether it's a last-minute birthday gift or a must-have gadget, your order arrives quickly and reliably. This alone justifies a good portion of the annual fee if you order online regularly. Exclusive Member-Only Prices With Plus, you gain access to exclusive deals not available to regular customers. These aren’t just throwaway discounts either — I’ve personally saved anywhere from $20 to $150 on major items like headphones, smart home gear, and even laptops. During major events like Black Friday or Member Days, the discounts get even better. Extended Return Window Members enjoy an extended return/exchange window — 60 days instead of the standard 15 or 30. That extra peace of mind is extremely helpful, especially when buying expensive electronics that you may want to test or think over. Early Access to Sales This feature is underrated. Best Buy often gives members early access to hot-ticket sales (especially during holidays), helping you grab items before they sell out. This came in handy for me when I secured a hard-to-find gaming console during a flash sale. Is It Worth It? At $49.99 per year, the Best Buy Plus Membership is very reasonably priced. If you buy tech gear even just 2–3 times a year, the shipping savings and discounts will likely cover the cost — and then some. For households that shop Best Buy often, it’s practically a no-brainer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Exceeds our expectations

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent gave us excellent advice on both the purchase and the management of the membership. We still need to get involved to find out the full scope, and we hope it meets our expectations, but the service was very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with my membership

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In May, I purchased a new Apple TV. One of the Best Buy associates sold me on getting a Best Buy Plus membership. A few weeks later, there was a sale on Apple items. It included the Apple TV. The price was the same, but now it included a free remote control holder. I knew I would have to go to the store to acquire it. The store is pretty far away, but it gave me a good excuse to have lunch with my daughter. I talked to a couple of the associates there. They said I would have to return my Apple TV and then buy a new one. I told them that didn't make any sense because then they would lose money on the deal. They would have an open box item that they couldn't sell for the same price. I told them that I lived far away and it was the last day of the sale. I insisted on talking to a manager. I know sometimes regular employees have to tow the line, but I knew a manager could help. It took a few minutes for them to get a manager out for me. However, he was very accommodating. He said all he needed was the serial number of the device I purchased. We were able to locate it. He did a little manipulation on the computer to show that I had returned it, and then immediately repurchased it. He gave me the remote control holder. I know not all companies allow their lower-tier employees to do what is necessary to make a customer happy, but they should. Many years ago, my second job was working for La Quinta Inns. I don't know if it's still the case, but at that time, they gave the desk clerks authority to do whatever it took to make a customer happy, even if they had to give them the room free for the night. Just a little something to think about because I'm sure some corporate person will see this. So anyway, I have already recouped $10 of my $50 membership fee, with 11 months to go. I'm always watching the emails for specials. I'm probably going to need a new vacuum cleaner before too long and may have to replace my old dryer. I expect that my membership will help with those two items, if necessary.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Value and Total Peace of Mind

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Plus has turned out to be one of the best value-for-money memberships I’ve taken. The biggest benefit is the 60-day return window. Normally you only get 14 days, but with Plus, you have plenty of time to use the product, test it properly, and see if it truly fits your needs. That extra return period gives real mental relaxation. Even if you open the item and use it for a few days, as long as you keep it in saleable condition, you can return it without stress. It makes buying electronics so much easier and more confident. If you shop at Best Buy even a few times a year, this membership pays for itself.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Customer Service at its worse.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy price matched the dryer. The customer service online was terrible. The delivery guys dumped the dryer off and didn’t connect it Dumped it in the middle of my hallway blocking my bedroom and bathroom. They said I’d have to get a private contractor even though that was part of buying the membership. So not a good experience.

    I would recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Not having access to your bedroom or bathroom is not how any delivery experience should go. Please reach out for support on any of our Social Media Profile for support. Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy) BBY-ExBrand_Totaltech

  • Rated 4 out of 5 stars

    Spend money to make money!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We specifically purchased the membership as we were buying some TV's and peripherals for an apt. move. Wanted to make sure that we had best price guarantee and this membership paid for itself in our savings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Membership Card offers a range of benefits tailored for tech enthusiasts and frequent shoppers. Members enjoy exclusive deals, early access to sales events, and reward points for every purchase, which can be redeemed for future discounts. The card also provides free shipping on online orders, making it convenient for those who prefer shopping from home. One standout feature is the extended return window, offering more flexibility compared to standard purchases. Additionally, members may receive special financing options on big-ticket items, which can be helpful for managing larger expenses. However, the membership comes with an annual fee, which may not be cost-effective for occasional shoppers. Some users may find that the perks are maximized only if they shop frequently or make high-value purchases. Overall, the Best Buy Membership Card is a valuable option for loyal customers who regularly buy electronics and appliances. Its benefits can easily outweigh the cost if used strategically.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value membership with real benefits

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the My Best Buy Plus membership and it has been well worth it. It gives access to exclusive deals that are not available to regular customers, along with more flexible return and exchange options. I was also able to make several small purchases using reward points earned from promotional items, which was a nice bonus. The membership itself is very affordable and provides a lot of convenient and flexible benefits. I absolutely recommend this subscription.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Membership it's great to have it

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy membership has been an excellent value and has made my shopping experience noticeably smoother. The exclusive member pricing alone has saved me money on several big purchases, and I appreciate receiving early access to certain deals, especially during major sales events. The extended return window is another huge benefit because it gives me peace of mind when buying electronics that I want to test at home before fully committing. I also find the added tech support options helpful, especially when setting up new devices. Overall, the membership feels worthwhile, convenient, and reliable for anyone who shops at Best Buy regularly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best Buy Membership Plus Review

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alright, let’s talk about Best Buy Plus Membership—is it actually worth the $49.99 a year? Short answer: Yeah, if you shop at Best Buy even semi-regularly, it pays for itself pretty fast. The Perks That Slap Free Shipping – No minimum order amount, which is a lifesaver if you hate paying for shipping on small stuff. (Looking at you, random $10 phone charger.) Exclusive Member Deals – Some discounts are actually solid, especially on bigger purchases like laptops, TVs, and gaming gear. Extended Return Window – You get 60 days to return most stuff, which is clutch if you’re indecisive. The Not-So-Great Stuff ⚠ Not Everything Ships Fast – While free shipping is dope, don’t expect Amazon Prime speeds on everything. Some items take a minute, especially if they’re not in a local warehouse. No Extra Warranty Perks – Unlike Best Buy Total, this membership doesn’t give you extended warranties or free Geek Squad support. Final Thoughts If you buy tech or appliances a few times a year, Best Buy Plus is a no-brainer—the shipping alone covers the cost. But if you were hoping for same-day shipping on everything, you might be a little let down. Verdict: 8.5/10 – Solid for frequent Best Buy shoppers, but not an Amazon Prime killer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    We Love Best Buy!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has always been a go to. Even more in today’s competitive market with no brick and mortar locations anymore. Best Buy always has what I’m looking for. Thank you Best Buy for allowing my family to set up our new home with our Samsung Bespoke Refrigerator, Washer and Dryer & Sonos Home Theater Equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it if you shop at Best Buy regularly

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I signed up for My Best Buy Plus not expecting much, but it’s been genuinely useful. The member pricing and extended return window have already saved me money and made bigger purchases feel way less stressful. It’s one of those memberships that actually adds convenience instead of just perks on paper. If you shop at Best Buy even a few times a year, it easily pays for itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Value and Great Recommendation from Staf

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m really glad I signed up for the My Best Buy Plus membership. I actually learned about it from a Best Buy employee who took the time to explain the program and all of its benefits to me. I really appreciated that, because it made me realize how much value it could bring, and I signed up right away. Since then, I’ve already noticed how much easier shopping has become. The member prices and discounts save me money, and the free shipping and more flexible return options make the whole process much more convenient. The included Geek Squad support is also a huge bonus, because it gives me peace of mind whenever I buy new electronics. I think this membership is especially worth it for anyone who shops at Best Buy a few times a year or more. It’s already paid for itself in my case, and I feel like I get extra value every time I shop. Between the helpful staff recommendation and the ongoing perks, I’m very happy with the membership overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Plus Is Totally Worth It

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had a great experience with the My Best Buy Plus membership. The member-only pricing alone has saved me money on multiple purchases, and the extended return window gives real peace of mind, especially for bigger electronics. I also appreciate the added convenience of faster support and exclusive deals throughout the year. It feels like a membership that actually delivers value instead of just promises. Overall, I’m very satisfied and glad I signed up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Plus Is Totally Worth It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had a great experience with the My Best Buy Plus membership. The member-only pricing alone has saved me money on multiple purchases, and the extended return window gives real peace of mind, especially for bigger electronics. I also appreciate the added convenience of faster support and exclusive deals throughout the year. It feels like a membership that actually delivers value instead of just promises. Overall, I’m very satisfied and glad I signed up.

    I would recommend this to a friend
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