Customer Ratings & Reviews

The Best Buy Plus membership has been a game-changer! From the moment I signed up, the perks have made me feel like a true VIP.

I became a member because I love technology and most of all the sales I can get online See if I can get the Vision Pro on sale

Decent benefits for the price, especially if you regularly buy tech, but good for appliances too.

Just wanan say thank you to everyone tjere at the store i felt welcomed and very well helped the person who assisted me did a great Job in helping me learn about the gopro and the attachments i would need he was very helpful very welcoming and a great attitude he even took his time to help me put it together and figure hownit works probably i would give him and everyone there 6 stars if i could i would recommend everyone i know to go for it is a great Store

Getting this membership, while spending a few hundred dollars on some entertainment room additions saved me more than a hundred dollars. Definitely worth it if you plan on making some big purchases! Thank you to the staff for helping me get this deal!

Great deals and benefits year round - have gotten helped quicker as well it’s a blessing

If you want real value on your products , you may wish to be one

The price of the membership paid for itself by getting over $100 off my laptop purchase. Then the laptop went on sale for even cheaper and was given a price match.

Having the membership was great, gave me access to deals and allowed me to have more personalized service

I was made aware of the membership program during a purchase I made and giving instant savings, looking forward to taking advantage of future savings.

My membership in Best Buy is serving me well. I received discounts and feel that I will be getting better service.

Long story short, Customer Service is Untrustworthy. An online Best Buy agent helped me through the process of purchasing a BestBuy Membership and a product I was looking to purchase. The online agent told me if I purchased the membership the benefits would apply to the product I wanted to purchase. The online agent was also able to offer a sale price on the product! I would just have to purchase the product at full price online, then go to a physical store to receive a refund for the sale cost difference. I repeated the promises made by the agent to make sure we had a full understanding of the sales promise/deal. I completed the online order details with the agent for purchase and shipping details. Awesome experience so far! It was all a lie, the BestBuy agent tricked me into a deal. I go to the physical store, presented my case id #, and they informed me they would not refund me the difference. I was informed that any promises or sales made online are at the discretion of the store to uphold. Physical stores do not have to uphold promises from the online store. I call back to Best Buy online support, presented my case id #. I was informed that of course Best Buy will keeps its promise and I should go back to the physical store to prove the refund offer. Again, the physical store does not have to keep the promise even if I had evidence sent to me from an online agent. I called back to Best Buy for assistance, gave my case id # and after bouncing between agents for an hour, I was eventually “escalated”. I was informed BestBuy will of course keeps its promise and refund the difference. Please allow 3 days and BestBuy will follow up, if I don’t hear from anyone I should call back. Also if I purchase a membership, I was told the benefits don’t apply until the next day… No one reached out so I called back again, presented my case id #, bounced around agents for 45mins and was again “escalated”. I was informed again the refund promise would be upheld, please wait 3 days for someone to follow up but callback if I don’t hear from anyone. I asked if the membership benefits could be applied to the product, the agent said yes of course the benefits should apply immediately as there is no wait period; the agent was working on correcting that then the call disconnected… A week passes, no one reached out again. I call back, present my case id # and get bounced around agents for 45min. Then I get to the first agent to make an offer… they would offer half of the original refund promise but as a gift card. I declined this offer but stated I could accept the full amount as a gift card. The agent stated this would not be possible and disconnected the call. I called back again. Presented my case id # to eventually be informed that nothing could be done… although an online agent made a sales promise, BestBuy could not fulfill the promises. I would not receive the refund for the sales price that was promised. Any offer for a gift card option was no longer possible. And the product would not qualify under BestBuy membership benefits. I was sent back to the store and made hours of phone call with agents trying to get BestBuy to be consistent and truthful with its promises to its customers; why is it so hard to fulfill a promise and why make the customer go through hoops and be led off just to be told nothing could be done. Not a single offer for my dissatisfaction or inconvenience. Only that the agent could assist me with returning the product. Although the BestBuy agents are seemingly helpful, it seems nothing they say is a true promise and should not be trusted. Not to mention, the product was shipped to the wrong location!!! A different location than the email I received from an BestBuy agent confirming my requested shipping address. I’d save the money on purchasing this membership. You can find most, if not similar products, cheaper elsewhere. I only shopped with BestBuy for its customer service, I find this is not a reason to shop with BestBuy anymore.

Membership is really a good deal. Especially when you are planning to buy a bunch of electronics stuff in a year.

Good value in case you need to return anything or get best deals on pricing

The beat buy team members are always so helpful and we were suggested to get this membership to help with our current and future purposes. So far, it’s been great!

I’m extremely impressed with The sound quality is outstanding — powerful, clear, and truly immersive.

I recently purchased a Samsung 58-inch TV from this store, and my experience was fantastic from start to finish. The staff was incredibly helpful, guiding me to the perfect TV for my needs. They were knowledgeable about the features, answered all my questions, and made the process smooth and enjoyable. The TV itself is amazing—stunning 4K picture quality, vibrant colors, and seamless smart features. It fits perfectly in my living room, and the setup was quick and hassle-free thanks to the clear instructions provided. I couldn’t be happier with my new TV and the excellent service I received. If you're looking for great products and top-notch customer care, this is the place to go!

I’ve traded in my two older pair of Apple AirPods at my local (Utica, Mi.) store. I have to say the transaction was fast and painless. Kudos to the sales associate who helped me as I got a good price for my trade-in and was able to use the money towards new ones.

fully recomend, I am using the standard and I am enjoing it, no issue so far.

So far this membership has been a great addition to my already great best buy account and without it i dont know what id do its a must for tech lovers