Customer Ratings & Reviews

This membership was a complete waste of my hard earned money. I bought a used controller from the best buy in Hillsboro, OR a few months ago and was absolutely shocked at the quality of the item(s). I know that buying Open Box items comes with significant risks but I did NOT know that among them were risks to my health. To begin with, I would like to reiterate my awareness of the possibility that Open Box As-Is items may be missing some things. But the absence of the vast majority of the parts that come with this item was a real surprise and letdown. The item was an Xbox Elite Series 2 controller, which comes with 2 sets of (2) paddle-style attachments for use on the rear of the controller. The unit i recieved had none whatsoever. This was disheartening to say the least but I honestly don't know if I could bring myself to pick this unit up with my bare hands. Why? Because this was the single dirtiest piece of video gaming equipment I have seen in my 35 years on earth. There was a layer ... of what I can only hope is food grease.... on every surface of the unit. Smears, smudges, and flakes of an unknown white substance covered the whole surface, having become stuck in the grease that covered it. But then i put on my glasses. and upon closer inspection because even more disgusted with my Best Buy purchase. When I looked at the grooves in the face of the controller, i saw that they were caked with an unknown, whitish/yellowish residue (which i can only assume is skin. truly revolting) It was absolutely obvious to me that this unit had not been cleaned, restored, or even looked at by anyone whatsoever. It seems to me that anyone with reasonable judgement would never accept a return of this quality (I paid around $100 for the unit by the way, of my hard-earned cash which I have precious little of, being a 35-year-old laborer with no higher education) and dare charge the price I paid for it - it would be cruel and predatory. I was so disgusted with this thing that it has been in my closet since. I no longer trust Best Buy. I had bought a membership to My Best Buy Plus the very day all of this happened. But I feel that I was swindled that day - at the very least. The unit I was given was among the most disappointing purchases I have made in my life. I felt misled, cheated, and lied to. So, unfortunately, I have not returned to Best Buy since. I would have liked to make good use of the My Best Buy Plus membership I purchased that day and was excited to enroll and make frequent use of it. But again, since that day I have not returned. Video games are an escape from the injustices of life in this day and age for me usually, but buying this unsanitary and feature-bare unit brought distrust and stress into the equation for something that I usually love. To go on, I like to avoid confrontation, if possible. I learn my lessons when necessary and am not as articulate as I am in this medium when expressing frustrating problems face to face. And, on top of this, I was a bit dejected about the whole subject - it was a personal embarrassment to have been "screwed" so to speak. And I assumed that the person who had approved the sale of the bad unit worked there and might not be much help... (My wife stated about the controller: "I'm not touching that." when I showered it to her, wondering if I was overreacting. The Xbox is hers anyway and this would have been her controller.) So as far as I am concerned at this time, I was reminded of one of life's hard lessons that day - that the things (in this case Best Buy) we trust and love the most can turn their backs on you in an instant. I cannot express how disappointed I was with the item I received. Best Buy was on a short list of stores that I trusted - I was always happy to go there because I knew I would receive top quality merchandise (I've bought open-box on other occasions as well). But my experience that day voided the good regard I had for Best Buy stores. It's really unfortunate and a bit disheartening. I pray that no one else has gotten a unit like I received. It appeared to be a health hazard. Sincerely, Preston S. Disappointed customer and member of My Best Buy Plus since 2024

So far this membership has been a great addition to my already great best buy account and without it i dont know what id do its a must for tech lovers

Help and support is hit or miss - sometimes helpful, sometimes rude, sometimes nothing much at all. Support is overseas-based, so complicated situations require more time and more explanations. If you shop at Best Buy frequently, you may be able to get some better prices. The extended return period is nice, as well as the longer price guarantee.

fully recomend, I am using the standard and I am enjoing it, no issue so far.

The membership was of value in receiving a refund when an appliance we purchased was sold for less after our purchase. Receiving the payment was not easy. The agent was confused as to our purchase of three different appliances which was not a bundle purchase.

The sales people talked me into this by using the ploy that the computer I bought was going to drop in price and therefore I would get a refund. Saw it happen, but they said it was a third party seller so they wouldn't match the price, even though it was one of their third party sellers. What a scam.

Color on this tv is absolutely beautiful, so real. Have had no problems at all w/tv. Best Buy gentleman installed and set up everything and was done in no time with everything installed. Took away old tv and all the boxes.

⭐️⭐️⭐️⭐️⭐️ I can’t say enough good things about the customer service at Best Buy and their Geek Squad team! From the moment I walked in, I was greeted warmly and quickly assisted with finding exactly what I needed. The staff was knowledgeable, patient, and took the time to answer all my questions. The Geek Squad went above and beyond to help me troubleshoot and repair my devices. They explained the process clearly, kept me updated on the status, and had everything running perfectly in no time. Their professionalism and expertise are unmatched! This level of care and attention is rare these days, and I’ll definitely be returning for future purchases and tech support. Highly recommend!

The membership is a real value I enjoyed the peace of mind specially at the time of Black Friday. I am shopping like a king !!!

I rely on my Best Buy for anything am a senior love the greeting as you enter then when you need help there’s no one on the floor I look for them then to long inside without clerks help.Mrs.Johnston,

We just bought all the major appliances we need for our kitchen renovations and we saved with the membership. This is definitely a plus!

This membership is good for those who need it, but I was not informed that what I wanted out of it was not included with this plan. Stores fault, not best buys.

I want to give a shout out to Eris Peregrine who helped with my computer return and then subsequent computer purchase. Eris was super helpful and gave me lots of good advice. The experience was very relaxed and I am thrilled with my computer! Thank you, Eris!

I purchased a Best Buy Plus membership as a suggestion from the sales associate. His pitch was that if the price of the television dropped, I would receive a refund on the purchase price I originally paid. The price dropped within 30 days and I received the refund. However, the price dropped again and it took me a phone call where they disallowed the second refund, and then 3 unfulfilled promises from Best Buy over almost 3 months to finally receive it. I was disappointed in all the hassle I had to go through to receive the second refund. A royal pain.

This membership is okay enough, I guess. So far I haven’t gotten any use out of it, though. There isn’t really much value to it. It’s expensive and there really aren’t very many perks. I miss the days of Elite, Elite Plus, Gamers Club Unlocked, etc. Now those were really worthwhile. I have quite a long time left on it, though, so I’m hoping that it’ll change my mind about it. I’m open to being pleasantly surprised.

Bought the membership when we purchased a 77" Samsung OLED TV. Two weeks later there was a price drop and BB refunded $499 from the purchase price. Two week after that, the TV mount was on sale and we were refunded an additional $35.

I’m not a big shopper so I really must need something to go looking for the best product at a fair price. My laptop was at the 9 year mark and I needed the upgrade. Didn’t think I’d buy at BestBuy, thought possibly online for the best deal. The help I received along with great information above and beyond the questions I was asking made it an easy decision to spend locally because everything was better than fair. It was stellar. I also may need help going forward and having someplace to actually show up at was another value add. Becoming a member even though I won’t probably buy anything else anytime soon, was worth it because of the add ons I purchased were heavily discounted, so the membership was actually a way to save even more money. Who doesn’t like that?

My Best Buy Membership gives me early information on product and pricing as well as extended return time. I’m a happy camper.

Really great and practical a wonderful option for buying

This membership is a real value! The team was so helpful