Customer Ratings & Reviews

Membership has a bunch of awesome perks. Also, when I bought my new setup in store, it extended the return period to 60 days to have a longer period to see how the setup fit me.

So glad I joined My Best Buy Plus™! The deals are amazing, and I love getting special member pricing before everyone else. Free shipping is a huge bonus, and the return window is super helpful. Honestly feels like VIP treatment every time I shop.

Enjoy deals on items and unlimited Geek Squad services. 60 day protection on laptop is good also.

This membership has a lot of perks. I’d recommend it to anyone looking to gain access to the latest technology that’s out there.

The purchase of the refrigerator that we were looking for was a smooth transition, the service was amazing

My purchase was excellent, the quality is impressive, it exceeded my expectations.

This was the most horrible experience I’ve had in years. I got a membership (and a Best Buy credit card) to get a discount on a Dacor refrigerator. While the discount was substantial, the refrigerator was never delivered. Three days before the scheduled delivery date, Best Buy called and told me the delivery window would be from 7 a.m. to 7 p.m. that day, but most likely in the morning. They also said I would receive an email from the delivery crew with more details one day before the delivery. One day before the delivery, I kept checking my email, but nothing came. Then, on the actual delivery day, I discovered an email that had been sent two days earlier. It said I had a scheduled delivery appointment — but also said the appointment was not scheduled and that I needed to schedule it. Yes, two completely contradictory statements in the same email! The email included a link to schedule the appointment. I clicked it and found the earliest available date was three weeks out. No mention of a canceled delivery — nothing. I went to Best Buy, and the associates politely explained that this is a custom-built refrigerator and Dacor had not yet manufactured it. I was told I had to reschedule the delivery in three weeks. Fine — I did that and waited again. About a week before the new delivery date, I got a call saying they could deliver it four days earlier. Unfortunately, I was out of town and asked to keep the original appointment. Three days before the appointment, I got another call from Best Buy confirming the same 7 a.m. to 7 p.m. window, most likely in the morning, and that I’d get another email from the delivery crew one day prior. This time, the email did arrive — but it was the same confusing message as before: it confirmed the appointment and simultaneously said the appointment wasn’t scheduled and needed to be scheduled. The link in the email once again only allowed me to reschedule the delivery for three weeks later. I drove to Best Buy again. They told me, once more, that the refrigerator hadn’t been made by Dacor, and there was nothing Best Buy could do. While I was still driving, I received another email stating that the refrigerator was out of stock and would not be delivered that day. At that point, I canceled the order, canceled the membership, and I won’t be returning to Best Buy for a very long time — if ever. I have to say, that we needed the new refrigerator because the old one died, so all that time we had to live without a refirerator.

I got this membership for a great price. This covers everything I bought. You special member deals first. If a price becomes lower of a product that you buy. You get the difference back on your card.

Iam very satisfied with my merchandise great job customer service was very helpful it is very difficult to find people who are helpful or try to do the right thing job well done

Its a good value, specifically the longer return or reeplacement policy. It makes buying the bigger more expensive items much more stomachable. Knowing there is a bit of a safety net is something goes wrong.

Glad to have my membership and added protection plan with no additional cost!

This membership saved us over $100 in price protection. Nice to be able to move forward on a purchase and installation and know you are protected from price changes.

Best thing I could have got it help me get a brand new IPad then Apple Pencil and the Magic Keyboard for only 699 for all of it and I will be continuing to pay for my membership

Best buy is the best and you get your annual fee with just a few purchases back and enjoy rewards

The customer service received was amazing answered all my questions and directed me to exactly what would be needed to accommodate our needs.

Tried to get a credit adjustment by phone when calling customer service number and got nowhere and was told I couldn't get the $100 credit due me when my TV went on sale 10 days after I bought it. Had to go back into the store and then they took care of the problem immediately. Felt like they gave me a bit of a runaround...but the store clerk was very helpful and professional...that's why I didn't give 2 stars...

Suggested by the staff. Plenty of perks even if the electronic were bought before the best buy's event like black friday (as explained by the staff).

Got the membership for $50 with a promo credit for $50 so I see it as essentially free. I use the free shipping and having priority on drops is nice. The extended warranty is also great to have but I haven’t had to use it. I would say it’s probably worth the price without the promo but I purchased a laptop, tv, and buy cards fairly regularly, you get out what you put in. Value depends on how often you buy things and what you’re buying.

Totally worth the purchase especially with the insurances they give

At first I wasn't sure about this membership, but once it was explained to me it made total sense and was a terrific idea.