Customer Ratings & Reviews

I’ve had the Best Buy Total Yearly Membership for a while now, and I have to say, it’s been totally worth it. As someone who buys electronics regularly, the perks really add up. The extended warranty and protection on my devices give me peace of mind, and the priority Geek Squad support is a huge bonus — I can get help anytime without long waits. The extended return window is perfect, especially during the holidays or for big purchases, and the exclusive member deals and repair discounts are a nice touch. I’ve already saved money and avoided stress thanks to this membership. At $179.99/year, it’s not cheap, but if you shop at Best Buy often, it more than pays for itself. Highly recommend for anyone who wants extra protection, support, and convenience for their tech purchases.

Best buy total -is the real deal, bold value, fast fixes, and genuine care. Geek squad told me 2 days, but had my laptop ready in 2 hours. As a first time college student on a tight budget that kind of support is priceless. The discount helped tremendously, the protection plan delivers, and the service feels like having a tech guardian Angel in Blue. break it ? They fix it. stress? Gone! the membership truly comes through when it matters!!!

The Best Buy Annual Membership has been an outstanding value and has exceeded my expectations. The exclusive member pricing and frequent discounts alone have more than paid for the cost of the membership. I really appreciate the extended return window, which gives me peace of mind when making bigger tech purchases. Free delivery and installation perks make the entire buying experience smooth and hassle-free. The access to member-only deals and early sales has helped me save significantly throughout the year. Customer support has been consistently responsive and knowledgeable whenever I needed assistance. Overall, this membership is a must-have for anyone who regularly shops for electronics or home technology at Best Buy.

I recently visited the Best Buy in Newport News and had an outstanding experience! From the moment I walked in, the staff was friendly, knowledgeable, and eager to help. I purchased a flash drive along with a Best Buy Membership, and the process was seamless. The employees ensured I understood all the membership benefits and even offered tips on maximizing my purchase. The store was well-organized and easy to navigate, making it simple to find exactly what I needed. Checkout was quick, and the customer service truly exceeded my expectations. I happily give this Best Buy location 5 out of 5 stars for its excellent service, helpful staff, and smooth shopping experience. I highly recommend this store to anyone looking for quality electronics and exceptional customer care!

I have always been able to fix PC problems on my own. But when my wife who is a gamer started having freeze ups in a a game I finally ran into a brick wall. I signed up for Best Buy Total to use the Geek Squad. I was impressed with their service. The techs are friendly and very skilled. I had not spent much time in Best Buy's for years, but using the Geek Squad I discovered that Best Buy has the best deals on electronics and appliances! I check out in store specials whenever I am there, and I like the emails on their deals. Staff is very friendly and NO pressure sales people. Plus they have a clean rest room!

I ordered this amazing product from Bestbuy last week, and I was amazed at how quickly it arrived. The packaging was secure, ensuring the item was undamaged. The customer service was exceptional, as they kept me updated throughout the entire process. I had a question about the product, and their support team responded promptly and professionally. Overall, my experience with Bestbuy was outstanding, and I can’t wait for my next purchase.

I do wanna give this 5 stars but I'm giving it 4 stars because I don't think it should cost so much money to get help and I don't think They helped me correctly when I asked for help they made my laptop act weird I am lucky that I was able to mess with it myself to get it At least okay But I'm not calling thim back until I really need the and Keep a good eye on everything and speak up Before they break my laptop and I have to buy a new one out of my pocket not right Last thing too much money for a membership for only one year I will tell the people the truth if they ask me about the membership

This membership saved me a lot of money. I was allowed to purchase it, as I brought my computer is for service. With the one time purchase for the year, it already paid for itself. I got my computer back and they were able to restore it to it's original condition, and now I have protection on that computer and other computers in my home. it's peace of mind and that is very valuable.

I didn’t get this membership just for discounts. I got it for peace of mind. What surprised me the most is how much the membership has actually saved me time, not just money. A few months ago, one of my devices started acting up right in the middle of a deadline. I walked into Best Buy expecting a long wait, but being a Total member changed the entire experience. I was helped immediately, they diagnosed the issue on the spot, and I left the store feeling like I had my own tech team. The part I appreciate most is the consistency. Every time I think I’ve already gotten my “value” out of the membership, something else happens . a price drop refund, a free service I didn’t know I had, or a perk that makes a purchase easier. It feels like the membership works in the background for me even when I’m not thinking about it. It’s rare that something you pay for actually lowers your stress, but this one does. That’s why I keep it.

I wasn’t sure if My Best Buy Total would be worth it at first, but it ended up being more helpful than I expected. The biggest thing for me is not having to stress about protection on my devices. Electronics are expensive, and knowing repairs or issues are easier to deal with gives peace of mind. I’ve also used the tech support, and it saved me time instead of trying to figure everything out myself. It’s probably not necessary if you only buy something once in a while, but if you have multiple devices like headphones, a laptop, or gaming stuff, it makes more sense. Overall, I like the convenience and the feeling that my stuff is covered.

I’ve had an excellent experience with the Best Buy membership. The perks alone make it worth it—exclusive discounts, extended return windows, and access to special deals I wouldn’t get otherwise. The savings add up quickly, especially on tech purchases and accessories. Customer service has also been a huge plus. Every time I’ve needed help, the staff has been knowledgeable, friendly, and genuinely willing to go the extra mile. The convenience and peace of mind the membership provides make shopping at Best Buy even better. Highly recommend the Best Buy membership to anyone who shops here regularly or wants extra value and support with their purchases.

My computer flaked out! I think some new update crashed it! I had to bring it in to the Geek Squad. Without my Total membership I would've paid $475 for the repair. Instead, it was free! Plus, warranties are free on every item purchased. All of those small costs add up! Plus, they can save me even more money if something I have breaks. I used to enjoy the amazing discount on home installations, too. Miss that perk!

I’ve had the Best Buy Total membership for a while now, and it’s been well worth it. The included protection plans give me peace of mind on my purchases, and the free delivery and installation perks have saved me both time and money. I also appreciate the extended return window and the access to tech support when I need it. Overall, it makes buying electronics feel a lot less stressful and more convenient. Definitely a solid value if you shop at Best Buy more than occasionally.

The Best Buy yearly membership has been worth it for me. The perks add up fast, especially the member pricing, extra savings, and the convenience of easier support when I need it. I buy a decent amount of tech each year, so having ongoing benefits makes the purchases feel like a better value instead of just paying full price every time. It also makes the overall experience smoother. Less friction, better deals, and more confidence when buying bigger ticket items. If you shop at Best Buy more than a couple times a year, the membership can easily pay for itself.

I love the Best Buy Total™ membership - I go to the Geek Squad in Frisco, Texas for over 6 years - the team is awesome, and are very customer focused. They'll walk-me-through what they did and why when I had to leave my Laptop with them because I was unable to resolve, or it was a software glitch.. OR if it's a quick fix, they walk me thought the fix... I like them better than some of the Actual Computer Techs I have had to work with and DID NOT resolve my issue but Geek Squad Did -- They are GREAT!!!

I've had this membership for a number of years & feel it's a good product. I had an old computer & this came in handy, as each year some part in the computer tower had to be replaced. This past fall I was finally able to replace my computer but had to keep this membership to have the 24-month protection on my new purchase, Unless something goes horribly wrong with my new, name brand computer, this is an expensive 2-year warranty (I'll have to renew it again next year for the 2nd year of the warranty).

Membership is a savings as it helps with discounts, electronic support with the Geek squad services. I actually used their services already. They were helpful, knowledgable and very patient with me as I have very little knowledge myself when it comes to electronics. HIGHLY RECOMMEND THE MEMBERSHIP PURCHASE and the GEEK SQUAD at Best Buy in Gainesville, Florida!

If you shop at Best Buy frequently as I do, there is no better perk to have than my Best Buy Total. Something broke? Take it in to get fixed for almost nothing. PLUS Protection: Up to 2 years of product protection, including AppleCare+, on most new Best Buy purchases. Support: 24/7/365 Geek Squad technical support for all your devices. Shipping: Free 2-day shipping with no minimum purchase. Savings: Exclusive member prices and 20% off labor for repairs. Returns: Extended 60-day return window on most products.

My Best Buy Total is a strong membership option if you frequently shop for electronics or want built-in protection and support. At $179.99 per year, it’s not cheap—but if you’re buying big-ticket items or need regular tech help, it can pay for itself quickly. Key Benefits I’ve Noticed: • 2 Years of Product Protection: Most purchases are automatically covered for two years, including accidental damage. This alone saved me from buying separate protection plans for a laptop and a pair of earbuds. • 24/7 Tech Support: I’ve used the tech support a few times for setup help and troubleshooting. The agents were knowledgeable and patient, and it’s great knowing I can call anytime. • Extended Return Window: You get 60 days instead of the standard 15, which is a lifesaver when testing out gear or buying gifts. • Free 2-Day Shipping: Orders arrive fast, and there’s no minimum purchase requirement. • Exclusive Member Deals: I’ve caught a few solid discounts that weren’t available to regular shoppers, especially on accessories and peripherals.

I’ve been a My Best Buy Total™ member for a while now, and it has completely changed the way I shop for tech. The savings alone make the membership worthwhile, but what really stands out is the peace of mind. From extended protection plans to fast support and exclusive member pricing, I always feel like I’m getting extra value. Customer service has been excellent every time I’ve needed help—quick, knowledgeable, and genuinely friendly. I also love not having to worry about unexpected repair costs or returns. Whether I’m buying a major appliance or a small accessory, I know I’m covered. If you shop at Best Buy even a few times a year, this membership pays for itself. I honestly wish I had signed up sooner.