Customer Ratings & Reviews

One of the best decisions my wife is happy with. Ha ha. This Total membership plan is a steal and has awesome perks. I am a card holder and Total Plus Member. These electronics will fail and its safe to have a warranty that will replace your product with a new one. Im happy with the decision I made. My electronics and T.V.'s are protected. Especially when you have little ones whonlike to throw things..

I made multiple calls to determine if my desktop could support Window 11. The technician was very patient and explained the specs and how many components would need to be replaced. When I purchased a new computer, my files and contacts and apps and icons were transferred from the old computer without additional charges.

It was a very reasonable addition to the cost of having malicious malware/software removed from my laptop computer. I may not need to use it for this in the future, but it gives me peace of mind that if something goes wrong within the next year I won't have that inital/upfront cost to have it looked at and fixed. I haven't had a chance to read and find out the additional advantages/features/perks it offers; and even if I don't use any of them in the upcoming year it's worth the peace of mind it is giving me.

I’m very happy with my My Best Buy Total membership. The member pricing has already saved me money, and having access to Geek Squad support whenever I need help is a huge plus. I also like the peace of mind that my purchases are covered. Overall, it feels like a great value, especially if you shop at Best Buy regularly.

I signed up for Best Buy’s Total Membership and it has quickly paid for itself. The free 2-day shipping, exclusive discounts, and included protection plans give me peace of mind with every purchase. What I really appreciate is the tech support access—it’s great knowing I can get quick help whenever I need it. Add in the savings on installations and services, and it’s a no-brainer for anyone who shops at Best Buy regularly. Overall, the membership makes shopping easier, safer, and more rewarding. Highly recommend it if you want extra value and protection on all your tech.

I signed up for My Best Buy Plus primarily for the extended return window and exclusive member pricing—and honestly, it’s been a solid value. For $49.99/year, I get free 2-day shipping, 60-day returns on most items, and access to some decent member-only deals. It paid for itself when I bought a laptop and got a price drop refund a few weeks later. The My Best Buy Total tier is pricier at $179.99/year, but it includes 24/7 Geek Squad tech support and up to 2 years of protection on most purchases, including AppleCare+ for Apple products. If you’re buying big-ticket electronics or want peace of mind with repairs, it might be worth the upgrade. That said, the value really depends on how often you shop at Best Buy. If you're only making one or two purchases a year, it might not be worth it. Also, be mindful of the auto-renewal—some users have found it tricky to cancel.

This membership may be a good value, time will tell...I was not told until after I committed to the membership by having my Card swiped....I may have reconsidered had I know of the High Price with this option and the automatic reaccuring yearly charges...I believe all info should be given up front so the proposed member feels he is tgruly entering into a valid partnership...Leaves a hollow feeling after the fact...

I’ve truly enjoyed my Best Buy membership and the value it brings. From exclusive member pricing to faster delivery options and special promotions, it’s been worth it. The added perks, like extended return windows and access to tech support, make shopping so much easier and give me peace of mind with my purchases. The customer service has been friendly and helpful, whether I’m shopping in-store or online. I also appreciate the convenience of earning rewards points with every purchase, which I can redeem on future buys. Overall, my membership has saved me both money and time, and I would definitely recommend it to anyone who shops for electronics or appliances regularly.

I bought a new Windows 11 model and had Best Buy transfer the data from my old Windows 10 computer. The agent that assissted me was very professional, knowledgeable, and courteous. She promised it would be ready in 2 days, but it was actually ready in 1 day. The Geek that did the transfer got everything right and gave me an expert demonstration.

Joshua in Best Buy Carson Valley, 911 Topsy Ln, Ste 250, Carson City, NV 89705 location is an absolute Super star. He helped me purchase an amazing Camera for my teenage daughter who just spent a week crying after she lost photos, and her SD card got corrupted from our T7. Joshua elaborately gave me all the benefits of becoming a My Best buy TOTAL member was so thorough and informational on all the benefits I Could not say NO. Step by step he walked me through the pamphlet and with all my purchases that would get their 24mo protection coming with my membership I've already utilized the $178 value IMMEDIATELY. Joshua and I did the math together and have already gained easily over $550 of just PROTECTION VALUE ALONE, on the side while being a member you get best buy "Member" Prices ON TOP of every perk that Best Buy and Geek Squad offer. Accidental coverage also! With a small fee you can get a $1200 item covered and if they can't do it, they send it off and they will get it done. Thank you, Joshua at the Carson City Nevada location you have given me such a sense of security with my items when shopping at Best Buy I WILL NO LONGER SHOP ANYWHERE else. I've already spent a 50minute drive out of my way to the Carson City Nevada location 3 times SPECIFICALLY to have Joshua help us out, He's Kind, Professional, Patient and he looks like a famous Viral Tik Tok'er that we love watching. You have a Gem in your industry and his name is Joshua "Name tag says Josh"

The only reason why I didn’t give a five star rating was that it was impossible to contact the geek squad through an AI telephone system that is obnoxious and actually insulting. There are many times when it’s necessary to not spend three hours trying to discuss something with the repairman. The Geek Squad deserves a five stars rating.

Here’s a **5-star review** for Best Buy Totaltech membership, highlighting its best features and why it’s worth the investment: --- ### ⭐⭐⭐⭐⭐ **Best Buy Totaltech is a Game-Changer for Tech Enthusiasts!** I’ve been a Best Buy Totaltech member for over a year now, and I can confidently say it’s one of the best decisions I’ve made as a tech lover. Here’s why: 1. **Free 2-Day Shipping**: Every order I’ve placed arrives in just two days, without fail. No more waiting around for my gadgets—it’s like Christmas every time! 2. **Extended Return Window**: The 60-day return policy is a lifesaver. I bought a laptop that didn’t quite meet my needs, and I was able to return it hassle-free after a month. No stress, no questions asked. 3. **Free Installation and Tech Support**: I recently bought a new TV, and the free installation service was incredible. The Geek Squad team came out, mounted it perfectly, and even helped set up my soundbar. They were professional, efficient, and friendly. 4. **Exclusive Deals and Early Access**: I’ve saved hundreds of dollars on member-only deals and early access to Black Friday sales. The discounts on Apple products alone have made the membership fee worth it. 5. **24/7 Geek Squad Support**: Whether it’s troubleshooting my laptop at midnight or fixing my smart home devices, the Geek Squad is always just a call away. It’s like having a tech expert on speed dial. 6. **Discounted Repairs and Protection Plans**: I dropped my phone and cracked the screen, but with Totaltech, I got a 20% discount on the repair. Plus, the protection plans are way more affordable with the membership. ### **Final Thoughts** If you’re someone who shops at Best Buy regularly or invests in tech gadgets, **Best Buy Totaltech is a no-brainer**. The convenience, savings, and peace of mind it offers are unmatched. I’ve already recommended it to all my friends and family—it’s that good! --- This review captures the best aspects of the membership and emphasizes its value for tech-savvy shoppers. If you’re considering signing up, this should give you a clear picture of why it’s worth it!

I have always appreciated the benefits of my membership. Over the years with the expert service for my televisions, computers and all other electronics and appliances in Miami, San Jose, and now Waynesville NC. My most recent purchase of a washer and dryer delivery had the service people wearing shoe coverings and checking that everything worked and stayed to explain all the features and how to use them with my new appliances.

I was not sure about the Best Buy Total membership at first, but I am so glad I made the choice to sign up. The membership has already paid for itself as each item I purchase automatically comes with a warranty. Had I purchased these warranties separately for all the items I bought, I would have paid much much more. Highly recommend getting this membership!!! There are so many perks to having this

Outstanding in-store (Salem, NH) Geek Squad/Customer Service. Ray took the time to understand my needs ad made several suggestions on possible options. I was positively impressed with his knowledge and description of my options. Ray also waited on me more recently on another technical matter (also at the Salem, NH store) and once again he took the time to listen and suggest possible actions. Outstanding effort on his part. Most Highly Recommend Ray !

The My Best Buy Total™ Yearly Membership, priced at $179.99 annually, offers an extensive suite of benefits tailored for tech enthusiasts. Members receive up to 24 months of product protection on most new Best Buy purchases, including AppleCare+ for eligible Apple products, ensuring peace of mind for your tech investments. Additionally, the membership includes 24/7 Geek Squad® tech support, providing expert assistance for all your devices, regardless of where they were purchased. Enjoy exclusive member prices, early access to sales, free 2-day shipping, and a 60-day return window on most products. This comprehensive package is ideal for frequent Best Buy shoppers seeking enhanced support and protection.

Look, if you’re the kind of person who treats their electronics better than some people treat their pets, this membership is a no-brainer. Having everything covered under a protection plan brings me more peace of mind than yoga and chamomile tea. It’s way better to have protection and not need it than to have a nervous breakdown over a cracked screen or faulty components with no safety net. You probably already treat them better than your children anyway. At least this way you can give these back and get a new one when they s@$# the bed. Try that with a child and see how that works out for you. Go ahead. I'll wait. And let’s be real for a second: if you proudly call yourself a gadget geek but can’t swing less than $200 a year to protect your precious babies, then my friend.... It might be time to pick up a new hobby, like knitting or competitive couponing. Totaltech isn’t just a membership, it’s a way of life. Only reason I'm not giving it 5 stars is because there is always room to improve. Like giving total tech members higher priority as well as notifications and queue updates to pre order high demand items like the Nintendo Switch 2. Looking at you Best Buy.

Absolutely needed to have professional service for my workstation laptop, it's my income and the Besy Buy Geek squad was on their game and even provided best pricing for needed hard drive, I checked...couldn't beat the price the squad provided, best value for my money and flawless service, what else it there?

This membership has been a life saver for me. Especially the 24/7 access to the Geek Squad. I am not a computer expert and I need technical support quite often. They provide excellent service, are very professional, and always fix my problems (on all my devices.) My membership fee saves me money. If I had to pay separately for every time I needed technical help, I would be broke! I highley recomend this membership.

I can't think of a better added value to the already wonderful deal we received on the computer we purchased. The Geek Squad had already proved themselves to us with their knowledge and advice. Now, knowing that we have this level of protection at our backs brings nothing but comfort and confidence to us as we move forward in our nonprofit.