Main Content

Customer Ratings & Reviews

Customer images
Your price for this item is $599.99

Customer rating

Rating 4.4 out of 5 stars with 635 reviews

89%would recommend to a friend.
Write a review

Rating Filter

89%
would recommend to a friend
Page 1 Showing 1-20 of 635 reviews
  • Rated 4 out of 5 stars

    Great Vacuum

    |
    Posted .

    This is the best vacuum cleaner robot available in market. Just like you I as confused between Roomba, Neato, Samsung and others. If you compare their reviews on multiple sites it becomes increasingly overwhelming and adds to your confusion. I did read CNET and consumer report reviews but I also asked a few friends and family for the review of the robots. Neato came at the top. I am happy with its vacuum capability, the time it takes to clean and efficiency. I love the way it covers the house. Now the downside - My 2 yr old is scared of it, lol. A black thing with a light on it moving around the house and making noises is fun for some toddlers and scary for others. She is taking her time to be friends with neato. On a serious note, the neato app is useless for me. I have been using it for over 6 months and the robot fails to operate though the app. It always shows the message 'Robot Offline' Even after reconfiguring the Wi-Fi per instructions a zillion times, the robot shows offline after a day or two of resetting. I also contacted Neato customer service and they were very nice with me. They also sent a replacement bot without a lot of questions. The new one I have is the same one. So maybe it is my internet and not the bot? But on the other side I have many other "smart" devices in my house and they don't give me such trouble. I don't depend on the app anymore and just use the button on the bot. I still love the unit as it does do its job very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome robot vacuum

    |
    Posted .

    This is an awesome robot vacuum. I love it and enjoying every minute with this device. It cleans like there is no tomorrow and the great thing about this product is, it gets more efficient with every cleaning run. The chart shows how efficiently it cleans by comparing the size of the floor cleaned to the time spent cleaning. Setting up a floor plan was easy, and with that, I was able to add no-go lines to keep the vacuum away from furnitures that it struggles to clean, so far, it has done several cleaning runs without getting stuck while completing the cleaning and returning to his dock with enough charge left. I can never demand more, I look forward to working with the vacuum for a long time. Completely recommend it without any reservation.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      We're glad you've noticed how your robot learns as it cleans to learn how to best navigate your home in the most efficient manner. We really appreciate you taking time from your day to write this comprehensive review, thank you!

      Your Neato Team

  • Rated 4 out of 5 stars

    Great small vacuum that cleans extremely well

    |
    Posted .

    Read multiple reviews and articles on the top robotic vacuums before purchasing. Neato was continually in the top 2 best. Decided to go with the Neato over the roomba based on it’s features, suction, size of dust bin and mobile app for the price. I have hardwood floors with some runners; cleans the wood floor very well. It has little to no trouble over the rug / runners. It’s the first robotic vacuum we’ve ever owned and are very satisfied with it’s performance & easy to use app. We schedule it to vacuum at night 3 times a week to keep our living room, dining room, kitchen, hallway and sunroom clean.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thanks for the review, Leo! We're pretty proud of the features on our robots.

  • Rated 5 out of 5 stars

    Amazing

    |
    Posted .

    We have had our Robovac for about 2 months and we absolutely love love love it! She starts cleaning our hardwood floor in the living and dining room then our tile floor in the kitchen and then finishes up by cleaning our carpeted family room. It is so nice to come home to a clean home. She picks up everything and the edge sweeper is the best part of having a robovac, she even gets those dusty corners. We also take her to our 2nd floor carpeted bedrooms and she leaves beautiful vacuumed lines. Love the app as you can program the vac and or start or pause it as well. You also get notifications that she is doing cleaning. Our lower level is about 1800sq ft and she cleans in about 90min or so. Love that she can last even longer. Best gift ever!

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      We're thrilled you are so happy with your robot! They do make awesome gifts :)

  • Rated 5 out of 5 stars

    So far so good!

    |
    Posted .

    I'm only on my 3rd running so far so it's is still "learning" the layout of the house. But it seems to be doing its job as expected. It is a little louder then I expected, but not louder then a reg vacuum. It may never do a perfect job but it will always have my floors looking tidy. It has gotten itself out of every tight spot it got into and only got tangled once on a phone charger that was laying in the floor.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      We are glad the D3 is working so well for you!

  • Rated 5 out of 5 stars

    Great machine

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    I love this unit, replaced a 2012 Neato 80 that finally died and it’s night and day, between the app and it never getting stuck it does a great job keeping the house clean

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase

    |
    Posted .

    This is worth the money. I researched the priduct for months before spend $$$. Its a lot of money. I hate wasting money. However, i hate swipe and vacumm a few times a week. I have hard wood floors through my house. Always dust, hair etc on the floor. Now I can run Mr. Clean (neato) three times a week. It works very well. I was so suprised. I have the app on my phone. It tells me when its finished. ❤️❤️❤️❤️❤️. Anything to make life little easier.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thanks for the kind words! We're glad to hear you find your Mr.Clean easy to operate through the app :)

  • Rated 5 out of 5 stars

    Would you like a butler to clean your house?

    |
    Posted .

    Would you like a butler to clean your house? This is by far the best NEato ever made. I bought the very first one over 10 years ago and loved it. I still have it. I love that I can tell Alexa To " ask Neato to start cleaning" And she does

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi! Thank you for the kind words! We're delighted to read you have made another addition to the robot family! The Alexa compatibility is a great help! Your Neato Team

  • Rated 5 out of 5 stars

    Great product. Outstanding customer service

    Posted .

    This robot works like a dream! It cleans a 3br 1bath standard size house in under an hour. It's one of the very few select brands that clean black rugs without problems. While most other popular brands go in random patterns, this one does straight lines from one side of the room to the other, one room at a time. And yes, it knows when/if it goes into another room before it's supposed to and goes back. My favorite feature is you can draw lines right from the app to block off areas or rooms. On the first cleaning it creates a map, and from there you can create an invisible fence to tell it where it can and cannot go. I think this is the only brand that does that. Others use a magnet or a sensor which you have to put down everywhere if you want to block areas off. Of course you can create a cleaning schedule, it has an eco and a turbo mode and it also works well with voice assistants.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thank you so much for your very kind words! We really appreciate you taking time from your day oo write this detailed review.

      Your Neato Team

  • Rated 3 out of 5 stars

    Ruined my hardwood

    Posted .

    This BotVac was great at first I thought until I noticed it was having a hard time turning when it got into corners. Because of the repeated turning it actually removed paint from my trim in my brand new home. Customer service told me that I’m supposed to put strips all over in those areas, but that is ridiculous when it needs to clean along the walls. I even turned on the sensitive setting and it has damaged my trim. I noticed the BotVac left several long white scratches on my new hardwood floors which BotVac said they are not responsible for any damage and that it is stated in their manual, to me this is a disappointing product because I have to be home when it is in use to be sure that it doesn’t have anything stuck in it or damage my floors any further. I keep getting error messages that it’s path is blocked, or that it isn’t connecting even though I just updated the app and reset my connection. It also seems to constantly have trouble returning to the base because it runs out of batteries and gives me a message to return it to the base. So far, after having this a few short weeks, I am wondering if I should have just spent the extra money on a roomba.

    No, I would not recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi, sorry to hear this, this is certainly not the type of behavior we expect from the D5, we would like to look into this with you. Please email rosie@neatorobotics.com and have 542948 in the subject line, we look forward to hearing from you. Your Neato Team

  • Rated 4 out of 5 stars

    A slow learner

    |
    Posted .
    Owned for 11 months when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    Its hard to connect the robo once you change your wifi password. It almost took an hour and multiple resets of the system. It takes a lot of time to scan a new room and the algorithm keeps working at the places which it already been 5-6 times which is kind of losing the battery potential. But i figured that once the room setup is done it can finish cleaning quickly but you have to for sure add a room to make it efficient. Needs to be emptied regularly as its bin is too small.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    German Shepherd and long cat hair is NO problem!

    Posted .

    My family and I have wanted a robot vac for years but I never felt tech was quite ready in the price range we wanted to pay. After much research and checking out several bots at local stores, we chose the D5. Here is why: - From an engineering standpoint, I felt the neato bots had the best design. The brush / roller was twice the size of competing bots and the D shape simply made more sense to me. There is a reason no one makes O shaped vacuum cleaners. Sort of a duh there. - I like that the dirt storage container is on top which makes it quick and easy to remove / empty. Not to mention it was larger than other units we looked at - It specifically mentioned pet hair which was my biggest worry Initial setup: - Setup was quick and easy! Manually connected the unit to my wifi and put the unit on the charging station. I was surprised the battery was at or near 100% (big no-no in shipping with lithium batteries) - The app says the D5 has a firmware update however it will not take. Keeps saying invalid file format after about a minute or so (on the phone app). However the firmware notes only mention a daylight savings time update which I do not care about as I live in Arizona. However, the update should work. I have not tried the USB manual firmware upgrade yet. - Our house is all tile and wood. Zero carpet and only a few rugs. We have a large black German shepherd and a long haired cat. Between the two, the hair tumbleweeds are a dear daily fight. We have to sweep the entire house at least twice a week which is about 2600 square feet / single story. This is a LOT of work. To note, we had just swept the house earlier in the day. - We prepped the house as if we were doing a normal cleaning to see how the little vac would do. Chairs lifted on tables - no loose items on the floor / quick prep. Just normal things anyone would do How did the D5 do? Once we started the little botvac on its journey, I was laughing out loud it was so awesome! It drive away from its charger about a foot or two.. thought for a few seconds... rotated a bit (I guess scanning the area). Then immediately drove over to a couch, found the edge / as far under it as it could go and it started cleaning! I could not believe that it found edges so precisely. It would hug walls and edge them. Map out an area and then perfectly vac the entire area and then move to the next in a very efficient pattern. I did not want a cheaper bot that did random in-efficient pattern silliness so the D5 did not disappoint! Rosie (we named the vac Rosie BTW per the maid on the jetsons) knocked out the living room. Then cruised into the kitchen and got under every counter edge, and even under the refrigerator edge. Into the pantry... she just kept going! After about 45 minutes, I decided to check how much Rosie had picked up so we hit the pause button. To my surprise, she had gotten under things so well in places we had missed from the earlier sweep - the bin was packed full of mainly dog and cat hair! This was IMPRESSIVE. This is all nastyness that would have blown out eventually and left more hair tumbleweeds on our floor. I put the now empty bin back on Rosie and resumed her duties per the app. Off she went! Into the hallway, my office fumbling around two large roll around chairs... into our bedroom where we had our first little snag. Literally... Wife had left a blanked that hung down low with frilly strings on it which any vac would get caught up in. I got a message from Rosie she was stuck and needed help. We resolved the situation and off she went again! After all was said and done, the little vac did about 80% of our home in one charge. When finished, I got a message that she was done cleaning. I watched her cruise out of our closet, out of our master bath, through the bedroom and back to her charging station in which she squared up, spun around and backed in wiggling her butt as she went until the charging contacts made connection. In total we emptied the bin 3 times. Twice totally full as she got under things so well and one half full bin. I cannot be more impressed. At this time - I cannot recommend this bot more highly! My only small reservations are the firmware upgrade not working right from the app and that I cannot figure out how to display the map of where the bot went as they show in photos. This map in photos of the app shows a floor plan of the house per the areas the bot has driven. I cannot find or get this to work. I wanted to add a few other cleaning notes / details: - If your table legs are high enough - this little bot finds them and drives in a circle around each leg using its spinny side brush to clean around each leg! - The unit does not like large thick bathroom type rugs. If it hits them straight on, it goes over them. But if it hits at an angle, it pushes the rug up and gets snagged a bit. But it will pull away eventually and start over. I cannot knock this device for this as even a large vac would have the same problem! These rugs are hard to clean. Best just to shake them out - Our dog goes insane when the large stand up vac is used. It is so loud I think it hurts his ears. He barks and yelps. With this D5, it does not bother him at all! In fact it drives right up to him and will bump right off of him :) And our cat is simply fascinated by it. She watches it drive around and follows it room to room watching it - The unit is about 1/2 as loud or less (if you can quantify that) as standup vac. Just loud enough you can hear it a bit through the house at night but not loud enough to be of a real bother My only wish is that if it sees the kids shoes or junk they throw around that it would scold them for me and tell them to pick it up - text me if they do not HA!

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi J Helms, Thanks for the great review.
      If you require any assistance, please do not hesitate to contact us via any of the methods listed here: https://www.neatorobotics.com/contact-us/

  • Rated 5 out of 5 stars

    I was a non believer in robot vacs but no more

    |
    Posted .

    I am still amazed at how much it picks up on its misssions. I mainly got the vac to keep up with the cat hair which wasn't a problem since we vacuum regularly. The botvac (Biff) went out on its first run and it still got a full bin on the first run. OK no biggie there won't be much the second time right? Wrong, it was still full, mostly dust from places under things where we don't vac much. I gained trust in Biff and manually ran it from work via the app. Biff runs for awhile then recharges and returns to finishe the job. It's still fun to watch it go back and charge then return to where it left off. The app isn't the most useful yet, but I think it's in its development stage. I bet there will be more features via the app in the future. Don't get me wrong, the app works great for what it does, but it feels like there's lots more that can been had. We have tile and rugs and it does a great job on both. I am happy with my purchase and am glad I got the D5. I purchased it with a 20% off coupon which kept the price under 500.00 which was my target point. Great job guys!

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thanks! We're proud the D5 turned you into a robot vacuum believer :)

  • Rated 5 out of 5 stars

    Roomba who?

    |
    Posted .
    Owned for 1 year when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I've owned a Neato since the D85 model sold by one of those membership stores (the white/blue/red one, not the blue/grey one) since 2014 and it has never failed me. I came on a sale on the D5 and it's even better. Same laser tracking but now with the app so you can see exactly what got cleaned and what did not.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome purchase.

    |
    Posted .
    Owned for 11 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Do you want to vacuum do laundry and take a shower all at the same time? Load the laundry washer, dish washer, turn on the vacuum and take a shower. Takes about 45 minutes for 580 square feet home, on hard laminate floors, about an hour and 15 minutes for laminate and carpet for 1000 square feet. weighs about 25 lbs but helps leave lines in carpet and get better suction on carpet, high torque motor helps from getting stuck. I returned the Samsung 740 for this, best trade ever. Methodically vacuums rooms does perimeter first then paces back and forth not aimlessly roaming bumping into walls.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent product

    |
    Posted .
    Owned for 1 year when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I absolutely love this product and highly recommend it over other options. The only thing is if you have a dog like mine who hates the robot, your dog will take its revenge. My dog pee on the robot and broke it. I, therefore, recommend you buy the insurance offered by Best Buy. You won't regret it.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good for everyday cleaning

    |
    Posted .

    Neato Botvac D5 Connected: Does a great job on hardwoods and a good job collecting surface debris on carpets. If you want embedded dirt out of carpets you will have to use a standard vaccuum. I have a long haired dog and it is a great way to keep the shedding hair on the floor minimized if you use it daily. However it takes cleaning the brush off occassionally. Technical issues: I am generally able to figure out technical issues but have not been able to learn how to program the neato to be programmed to vaccuum on an automatic schedule, although it is just a push of a button to get it started manually. Returns to base 95% of the time for me. Things that prevent it from coming back to base would be entrapment or clogged from a rug, sock and so forth. Also you have to make sure you block the areas that it can get trapped (behind the couch, under some pieces of furniture), which you will learn with use. I have put a vase on each side of my couch to prevent it from going behind and put a box underneath one of my cabinets so it cannot get under it far enough to get trapped. I would highly recommend the best buy 2 yr service protection! My neato just decided to have issues so I am taking it to best buy today. Comparison to roomba: My son has a roomba which he loaned to me to see if I would like it before I got the neato $500. Roomba $800 is alot more expensive but does not work any better than my neato vaccuum. I did my research and found the neato has more suction power than the roomba and does a more accurate pattern of cleaning.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi, thank you for the awesome review! We really appreciate it! We're delighted to see how well the robot is working out for you. You will have a lot more free time to spend with the dog! Your Neato Team

  • Rated 4 out of 5 stars

    Works great

    |
    Posted .
    Owned for 1.5 years when reviewed.

    this thing is a work horse, only thing missing is naming areas in the map, that's available on the next model up

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great vacuum —if it lasts

    |
    Posted .
    Owned for 11 months when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I love the convenience of this little bot vac. However my original vac only lasted a year and stopped working. Luckily I had purchased Best Buy extended warranty and got a replacement. The current vac is about a year old so I can’t comment on it’s durability. You can’t beat these vacuums for keeping your floors clean while you do nothing! It’s a bit loud on tile but quieter than my dyson. They pick up a lot of dirt and work on carpet or bare floors. I love mine and hope it lasts.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great on Corners

    |
    Posted .
    Owned for more than 2 years when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    Great on corners, needs a little more battery but works great. I ended up getting the next model up.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
Shopping Assistant