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Neato Robotics - Botvac D5 App-Controlled Robot Vacuum - Black-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 560 reviews

90%
would recommend to a friend

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  • Rating: 5 out of 5 stars

    German Shepherd and long cat hair is NO problem!

    Posted
    JHelms
    • My Best Buy® MemberMember

    My family and I have wanted a robot vac for years but I never felt tech was quite ready in the price range we wanted to pay. After much research and checking out several bots at local stores, we chose the D5. Here is why: - From an engineering standpoint, I felt the neato bots had the best design. The brush / roller was twice the size of competing bots and the D shape simply made more sense to me. There is a reason no one makes O shaped vacuum cleaners. Sort of a duh there. - I like that the dirt storage container is on top which makes it quick and easy to remove / empty. Not to mention it was larger than other units we looked at - It specifically mentioned pet hair which was my biggest worry Initial setup: - Setup was quick and easy! Manually connected the unit to my wifi and put the unit on the charging station. I was surprised the battery was at or near 100% (big no-no in shipping with lithium batteries) - The app says the D5 has a firmware update however it will not take. Keeps saying invalid file format after about a minute or so (on the phone app). However the firmware notes only mention a daylight savings time update which I do not care about as I live in Arizona. However, the update should work. I have not tried the USB manual firmware upgrade yet. - Our house is all tile and wood. Zero carpet and only a few rugs. We have a large black German shepherd and a long haired cat. Between the two, the hair tumbleweeds are a dear daily fight. We have to sweep the entire house at least twice a week which is about 2600 square feet / single story. This is a LOT of work. To note, we had just swept the house earlier in the day. - We prepped the house as if we were doing a normal cleaning to see how the little vac would do. Chairs lifted on tables - no loose items on the floor / quick prep. Just normal things anyone would do How did the D5 do? Once we started the little botvac on its journey, I was laughing out loud it was so awesome! It drive away from its charger about a foot or two.. thought for a few seconds... rotated a bit (I guess scanning the area). Then immediately drove over to a couch, found the edge / as far under it as it could go and it started cleaning! I could not believe that it found edges so precisely. It would hug walls and edge them. Map out an area and then perfectly vac the entire area and then move to the next in a very efficient pattern. I did not want a cheaper bot that did random in-efficient pattern silliness so the D5 did not disappoint! Rosie (we named the vac Rosie BTW per the maid on the jetsons) knocked out the living room. Then cruised into the kitchen and got under every counter edge, and even under the refrigerator edge. Into the pantry... she just kept going! After about 45 minutes, I decided to check how much Rosie had picked up so we hit the pause button. To my surprise, she had gotten under things so well in places we had missed from the earlier sweep - the bin was packed full of mainly dog and cat hair! This was IMPRESSIVE. This is all nastyness that would have blown out eventually and left more hair tumbleweeds on our floor. I put the now empty bin back on Rosie and resumed her duties per the app. Off she went! Into the hallway, my office fumbling around two large roll around chairs... into our bedroom where we had our first little snag. Literally... Wife had left a blanked that hung down low with frilly strings on it which any vac would get caught up in. I got a message from Rosie she was stuck and needed help. We resolved the situation and off she went again! After all was said and done, the little vac did about 80% of our home in one charge. When finished, I got a message that she was done cleaning. I watched her cruise out of our closet, out of our master bath, through the bedroom and back to her charging station in which she squared up, spun around and backed in wiggling her butt as she went until the charging contacts made connection. In total we emptied the bin 3 times. Twice totally full as she got under things so well and one half full bin. I cannot be more impressed. At this time - I cannot recommend this bot more highly! My only small reservations are the firmware upgrade not working right from the app and that I cannot figure out how to display the map of where the bot went as they show in photos. This map in photos of the app shows a floor plan of the house per the areas the bot has driven. I cannot find or get this to work. I wanted to add a few other cleaning notes / details: - If your table legs are high enough - this little bot finds them and drives in a circle around each leg using its spinny side brush to clean around each leg! - The unit does not like large thick bathroom type rugs. If it hits them straight on, it goes over them. But if it hits at an angle, it pushes the rug up and gets snagged a bit. But it will pull away eventually and start over. I cannot knock this device for this as even a large vac would have the same problem! These rugs are hard to clean. Best just to shake them out - Our dog goes insane when the large stand up vac is used. It is so loud I think it hurts his ears. He barks and yelps. With this D5, it does not bother him at all! In fact it drives right up to him and will bump right off of him :) And our cat is simply fascinated by it. She watches it drive around and follows it room to room watching it - The unit is about 1/2 as loud or less (if you can quantify that) as standup vac. Just loud enough you can hear it a bit through the house at night but not loud enough to be of a real bother My only wish is that if it sees the kids shoes or junk they throw around that it would scold them for me and tell them to pick it up - text me if they do not HA!

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi J Helms, Thanks for the great review.
      If you require any assistance, please do not hesitate to contact us via any of the methods listed here: https://www.neatorobotics.com/contact-us/

  • Rating: 1 out of 5 stars

    You still have to do all the edges and small spots

    Posted
    floorsaremyjob
    • My Best Buy® MemberMember

    After reading many reviews I bought the Neato D5 robotic vacuum. I have never had one of these robots before and since it is my job to do our floors I thought this would help me. I have used it twice and am returning it to the store because it just does not help at all. It may somewhat clean the center of the floor but not the edges and corners where the dirt accumulates. Even in the center it has nowhere near the suction of even a stick vacuum so misses dirt along edges of throw rugs and in tile cracks. The reality is I still have to vacuum the floors after it because my wife wants it clean even in small spots and corners. So what is the point? The lack of suction is certainly a big fault and likely shared by all these floor robots simply due to their size. They just can’t create much vacuum. But even if they could, they still don’t get in the corners and edges or, and this is important, any spot smaller than the robot like beside your toilet. Look even a robot as smart as this one, can't go in the bathroom and shut the door behind itself to get behind the open door - something I automatically just do when manually doing the floors. And it can't get beside the toilet on either side because it is too wide. I found right off that I could not use it in most rooms. The living room has lamp cords running under the couch that is high enough for the Neato to go under but it gets stuck in the cord. In the dining room there are so many plant stands with legs and chairs with legs that it gets hopelessly lost bumping into legs and again it can't clean in between legs or areas between plants and the wall that are narrower than the Neato, so you have to vacuum it yourself. Bedrooms are also too much to handle, as it can't open the closet doors and clean the floor in the closet, nor will it go under the bedspread that touches the floor but I do manually. So I thought that if I just confined to the hall, kitchen and hall bathroom it might help but no. The large entrance throw rug is not thick, but even when it goes from tile up over the edge of that rug it leaves all the dirt along the edge of that rug due to poor suction. And it is not going to pick up that rug, shake it outside, and vacuum the bare floor under it that I always do, or pick up the shoes by the door and move the shoe mats to clean under them. (no shoes in our house - just slippers). We have no pets so when I vacuum the tile floors I need everything moved, closet doors opened, throw rugs picked up etc and then I wet mop, let it all dry and move things back. When I vacuum carpeted rooms I move all the dining room chairs to vacuum under the table - but a robot can't move the chairs and so never gets near cleaning table crumbs around the chair legs (and the Neato gets stuck sometimes inside the four legs of a chair). The fact is it cannot do what I wanted and I should have known that. But even still, for those of you who are less demanding, the D5 first tries to do the edges of a room and it sort of does, and then it does the center of the room or 15 x 15 area in a smart linear fashion. In the kitchen the center works pretty well but in the bathroom it get hung up in the one throw rug. But the edges are key because that is where dirt accumulates and it just misses a lot. It hugs a straight baseboard and if that is all you have it might be OK, but anytime it hits the trim of a door (that protrudes half an inch) along that baseboard, it stops, backs up an inch, turns out 30 degrees and goes around the door trim and heads back toward the door until it hits the door (at an angle), straightens out then continues until very shortly it hits the other trim of the door and goes around that. But it misses a few inches around (on all sides of) those two door trims and that is just where dirt seems to collect. Same with door stops that it will go around but not clean around (or under). Well enough. If all you want is the middle of your floors in the least cluttered rooms lightly vacuumed - go for it. I took it back. I realize now that to do what I do routinely each week without much thought, I think I would need a robot costing hundreds of thousands of dollars in some perhaps not too distant future. But that future is not yet here.

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi,

      Thank you for the comprehensive review, we appreciate it. We feel you have not been able to experience the full power of the D5, the issues described sound uncharacteristic. We would like to speak to you in more detail about this, please email rosie@neatorobotics.com and we'll be happy to look into this with you.

      Your Neato Team

  • Rating: 1 out of 5 stars

    Dissapointed in so many ways. 4X's

    Posted
    Riggs
    • My Best Buy® Elite MemberElite Member

    So it's been 4 units and as much as I want to love this unit we had to part ways for many reasons and go with the competitor. For one let's point out design flaws -The dust bin needs to be locked down, not resting. -the unit still continues to drop off the network -we have had to return 4 units in total. -unit is actually loud compared to another brand The good design -the D shape seems to allow for better corner cleaning. Customer service: Horrid So at first I tried to do the email support, send a few friendly emails stating my troubles with this last unit because we really wanted to believe Neato was a great product and wanted to still give them another chance (would be 5th unit). This last one the main board aparently died. So after sending the friendly emails we recieved an email stating that support would call us in 48 hours. Well, a week went by and nothing. So I had to call. That took me two times as the first time the call was "disconnected". So I am getting really frustrated but let me tell you the whole time I remained calm and friendly, not yelling or swearing, but did voice my concern over the product and the ammount of money wasted on extra filters and brushes that we are now stuck with. This is because after the final call for support we did get someone who seemed to want to help. I tried to explain to him that we had 4 units in two years that died. We spent enough money on Best Buy coverage to almost buy a second unit. And he kinda brushed right by that. The unit was stated to have a bad main board and would have to be shipped in for repairs, or he said we would see what happens. No idea what that means... I decided to chalk up my losses and return this unit to Best Buy as I didn't want to void the extra coverage that we purchased with Best Buy and started to doubt the quality of Neato products. I mean if we got it back fixed.. how long till it breaks? Some background on us, we have it unit running on about 900 SqFeet, 3 times a week with mostly hardwood floors. The unit finishes easily without having to re-charge. We have 1 dog with short hair. Not asking allot out of the unit and I have been told that it should handle that without a problem. So I just want the buyer to beware. I am happy that some have had great luck with the unit, wish we could have been lucky.

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      We're very sorry to hear about this experience you've had with your robot as this wouldn't be the experience we aim to provide with our robots or our Customer Care team. We hope to see you as part of the Neato Robotics family once again in the future.

      Your Neato Team

  • Rating: 1 out of 5 stars

    I truly hate this vacuum. Do not buy it.

    Posted
    Andrew
    • My Best Buy® MemberMember

    I almost never write product reviews but I hate this vacuum so much that I’m motivated to leave an honest review about it. I wanted to upgrade to a vacuum with mapping and better cleaning on both rugs and hard floors. I was upgrading from a much cheaper vacuum of a lesser known brand, which I was quite pleased with. After a lot of reasearch, I decided to go with the D5 and I truly regret it. I’m bordering on hatred of this vacuum. Yes, hatred. I didn’t know I could hate a vacuum. 1. It loses connection all the time, which wouldn’t be a huge problem except that it won’t actually vacuum without a wifi connection. It just makes exclamatory bleeps and then turns off again instead of actually vacuuming. It’s proudly announcing its failure. 2. Even on delicate mode, it still bashes into furniture. The whole front of the vacuum is scuffed up from banging into things and it has scratched furniture. If you have furniture you care about, it will bash into it. I never even dared run it off delicate mode because I presume it would just rampage and kill people. 3. It actually doesn’t alert you properly when it needs to empty its ridiculously small dust bin. The cheaper vacuum I had used a bin that was at least double the size. I wouldn’t even mind emptying the D5’s bin more frequently if it actually alerted me. I have a rug that sheds a fair bit and it just vacuums until it’s literally overflowing, leaving trails of rug fibers all over the place. So yes, after it vacuums, I frequently have to vacuum after it because it leaves trails of crap like a sick pet. Vacuuming up after my vacuum? Yep, with the piece of crap D5. 3. It’s loud without really vacuuming more. The much cheaper vacuum I upgraded from actually vacuumed better and was so much quieter. This thing sounds like a small jet taking off when it starts and then invariably stops working. 4. The side brush falls off almost every time it vacuums. The side brush, which is pathetically small, is connected by magnet and I find it in random corners all the time. Don’t get a vacuum that randomly leaves its body parts in corners. 5. Customer service is terrible. I’ve asked for help and gotten zero replies. 6. The beeps that it makes are infuriating. The beeps are loud, annoying, and make no sense. It beeps the most when it isn’t working. Thanks vacuum, but I already know you’re a failure. I don’t need its pointless and obnoxious beeping to know it has yet again lost connection. I’m so angry that I’m outside of the return window. This vacuum cost nearly three times as much as my prior vacuum and it’s worse in almost every possible way. I’d say it gets stuck less than my last vacuum but I can’t even really tell because it so rarely works. Please - don’t buy this vacuum. It’s terrible. I wasted my money. Don’t waste yours.

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      It's very disappointing to hear about these issues you've experienced with your D5 Connected. We're eager to have a member of our team contact you to get to the bottom of what exactly is going on here. We kindly invite you to email rosie@neatorobotics.com and we'll contact you.

      Your Neato Team

  • Rating: 2 out of 5 stars

    Stuck in the middle of the room

    Posted
    gdbh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We've owned two other Neato (XV series and D80), and have been extremely happy with their performance, and learned to live with the quirks that come with them. About 7 months ago, our XV batteries were about to die (every 5 months like clockwork...one of those quirks) we decided it wouldn't take too long to pay for a new robot that had bigger battery capacity, and just retired our battery eating XV. So, we looked to the D5, as it had the longest battery capacity.and Alexa/smartphone interface. As experienced owners, we expected to plug it in and be extremely satisfied. Even after reading the mixed reviews that accompany all of these devices. That was unfortunately not the case! Compared to the older series, this robot handles obstacles like dining chairs significantly better, rarely getting stuck in them. (a quirk we had learned to live with), it cleans well, and the app is evolving, although a little sparse. Alexa works well with it too. However, this one has an annoying habit of getting stuck in seemingly wide open spaces, or things like the pool table legs. It boggled the mind how it could navigate chairs barely big enough for it to fit into, yet would get stuck on pool table legs? We even bought extra barrier tape, and blocked off the pool table legs. This helped, but again, would randomly get stuck in the middle of the carpet, where the others had NO problem cleaning. While a relatively small problem, we run our vacuums at night so we don't have to hear them, and like waking up to a clean floor every morning. So, we would find 3-5 days a week, we'd have to restart it when we got up in the morning. Finally one day, I realized that the issue is coming from the edge sensor that keeps it from falling off of stairs, as our carpet has large swaths of black stripes in it, and as it would transition from the brown to the black, it would think it was going to fall off. This makes sense for the randomness, as they aren't continuous, and it has to hit those in the right way to cover both sides of the unit and trigger the stoppage. I cleaned the sensors for the millionth time, and was still able to repeat this failure mode. Once i realized this, I resurrected the old XV for the room with that carpet, and utilize the barriers to wall of that room to the D5. For the past couple of months, it has performed almost perfectly. As other reviewers have said, on occasion, it gets "confused" which requires a power cycle, and then it's fine for a while. It's also somewhat intermittent with it's network connection. So, why 2 stars? Well, it works, but it doesn't work. Neato has obviously changed something (the stair sensor) as they introduced a problem that didn't exist with previous models. Yet they improved other parts in significant ways. I wish there was an option to turn off that sensor, as I have a one story house, and it's not an issue for me. If you are considering this unit, or are having random stuck, look at your flooring to see if a similar situation exists. It might save you some grief (if you are still in the return window)

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Our customer care team can likely help with this. Please email otto@neatorobotics.com and include ticket # 482191 in the subject line and they will be in touch.

  • Rating: 2 out of 5 stars

    VERY GOOD BUT STILL GOING BACK. NO CUST. SUPPORT

    Posted
    Uzevla
    • My Best Buy® MemberMember

    Bought it to make my wife happy - she is doing vacuuming and said she needs this to help her. Well, this means I'll be spending time servicing this thing ( getting it unstuck, dealing with app etc etc is not what she does) and that made me look into alternatives. First thing I was surprised with is that the canister is really not that small - can vacuum the whole house if doing every other day. I really expected a canister that needs emptying like 5 times during one cleaning. Also, the robot has clever design so things really don't get stuck too much that you need disassembling to remove them. Finally, the robot goes under sofas and beds. However, the problem is the amount and type of work such robot can do - it's just not enough. For example, it'll skip all our eating area because of the chairs around, as it just can't get in between. Then, all the kids stuff we block it etc. With the regular vacuum, I would just push chairs and other things that get into way, would go around things etc. Not much floor preparation need. Now, the alternatives - well, I decided it's better that I simply start vacuuming. 20 minutes, two times per week, is going to be comparable to the time I would be spending servicing this thing. Yet, I'll be able do to MUCH MUCH better work. For this money, will just buy Dyson V8 so I can easily vacuum under the beds/sofas and that's about it.... All that nice app reporting - "I finished cleaning - here is the map" etc etc, like robot did some work for me and I feel good because I didn't do anything. All that is just worthless. All I need to do is to get into the habit of cleaning. Case closed - the winner is my wife as she won't be vacuuming any more. Now, you might have a perfect house, just like for ads for this thing, and might have enough money to throw around - then, sure, buy it, it's going to help. Pay attention that the support is bad. I wanted to ask them about mapping - why my device just can't map the house and why it goes over the same area many times, in random fashion. No response. Unbelievable - they are the smaller player in this game, and their customer service is to be top notch. Especially since the price is comparable to Roomba. This is the reason I gave it 2 stars otherwise it's hard to rate this thing

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      It's great that you've had such a positive experience with your robot, however, we're very sorry to hear about these issues you've had getting in contact with our Customer Care team.

      We'd love for you to email rosie@neatorobotics.com so we can look into this for you and figure out what exactly went wrong here.

      Your Neato Team

  • Rating: 5 out of 5 stars

    So much better than sweeping!

    Posted
    Adburk
    • My Best Buy® MemberMember

    I do not have any carpet, so this review will only pertain to hard surfaces with the exception of flat rugs. First off, we totally renovated out new home, it was carpeted throughout and I was NOT going to have a home with carpet anymore! We have indoor pets, a small dog and two cats who shed their furs all year around. I was sick of trying to keep up with it on carpet. So on hard surfaces, I would use my trusty Shark vacuum, which is a great brand, but no matter what vacuum you use, vacuuming on hard surfaces still doesn’t pick up everything. I would have to sweep up piles of dirt and dust and hair, then vacuum those up to really actually clean hard floor surfaces. However, with the Neato, I no longer have to worry about sweeping up piles first. The Neato takes care of that for me. I also don’t have to worry about following behind the Neato to get into corners or along the baseboard either. The front of the Neato where all the action happens has squared off edges and brushes that pick up from the sides and edges. The suction of the vacuum itself is powerful and will suck up whatever the edge brushes grab. I noticed some reviews complaining about the Neato getting stuck, but I think that is a trait for any robotic vacuum cleaner. Mine has yet to become “stuck” or suck into anything it shouldn’t, but as long as there is nothing loose like phone charger cords, long hanging curtains, or blankets, you shouldn’t really have anything to worry about. I even ran mine at Christmas time and just simply pushed the Christmas tree skirt up around the base of the tree and although the Neato did vacuum up against it, it never sucked it up into the vacuum, and my tree skirt even have stringy frilly edges. The name brand Neato did seem a little curious at first, because I had never heard of this brand, however the employee at Best Buy said it was comparable to all the other top robotic vacuum name brands out there, and I must say, it does a much better job than the Roomba I had several years ago. The Neato also has a feature which allows it to map out your floor layout. This is very accurate, and it “knows” where you’re furniture, lamps, etc are after mapping and “learns” to go around these areas. It has an eco mode, which is a very quiet, quick, low suction mode, and a turbo mode which has full suction power, but it is still relatively very quiet and does not disturb or washout TV watching or other sounds. It flows over flat rugs easily and cleans them nicely as well. 5 stars out of 5 because it really is worth it. Oh and by the way, when it’s finished, it returns back to it’s charging base, and there is also a Neato app which you can connect your vacuum too and ask it to clean with the app. The app lets you know when it’s done cleaning and also shows you the Neato’s map layout of your room(s).

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Wow, what an in depth and detailed review. We really do appreciate you taking time from your day to write this review and to give your D5 Connected 5 stars! It's great that the robot has finally allowed you to leave the vacuuming solely to the robot and you don't need to manually sweep any longer!

      Your Neato Team

  • Rating: 5 out of 5 stars

    Should have gotten this sooner!

    Posted
    Profyrfyter
    • My Best Buy® Elite Plus MemberElite Plus Member

    We have laminate floors in most of our house and a long hair dog, two things that don't go well together without having to constantly sweep! My wife and I were tired of having to lug the full size vacuum around to go over the floors and consequently we would only do the dreaded task about once a week. The floors were always dirty! We have been talking about getting a robot vac for some time now but were reluctant to spend the money. We finally bought the D5 after spending a lot of time reading reviews on all the different robot vacuums out there and the Neato brand kept edging out the competition, not to mention it is cheaper than the Roomba's. We got it home and like most Americans, I'm impatient so after setting the charging station up and putting the bot on it I set out to link it to our wireless network. Once it was connected I pushed the power button and off it went! Some reviewers have mentioned that it was loud, well it's not. It's far quieter than our full size upright and even our handheld Shark vacuum we use for spot cleaning piles of fur that collect in the corners. We did have to turn the TV up a few clicks but that was it! The vacuum ran through it's first cleaning cycle, finishing about 630 square feet in just over an hour (it is definitely much slower but it's effortless). After it completed the living room, kitchen, hall, dining room and breakfast nook it drove itself right back to the charger and settled in to recharge the battery. We had just cleaned our floors the day before since we were having family over for thanksgiving, so I didn't really expect much in the bin but it was FULL! I set the schedule up to run at 9 am Monday through Friday, leaving the weekends for ourselves without interruption. This morning I got home from work and the bot was busy running its scheduled cleaning. Until this point I hadn't tried it on our carpeted bedrooms so I moved the it into our master bedroom after it was recharged and turned it on, once again, the bin was full! It managed to work its way under the bed and TV stand where our full size vacuum can't clean. It performed surprisingly well on carpet. Admittedly, I was skeptical about how it would perform on carpeted floors, just like the laminate I was very happy! We are extremely happy with the bot, our only regret is we didn't get one sooner! We did have a connectivity issue with our wireless network but that was not the bot or apps fault, I didn't see the note in the instructions that it only works on 2.4g networks and I had connected it to our 5g network. I reprogrammed the network and the problem was solved. If you are at all considering getting a bot vac you should really give this vacuum some serious consideration. We couldn't be happier!

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thanks for your recommendation! It's true our robots are great at removing pet hair. :)

  • Rating: 5 out of 5 stars

    It cleans so I don't have to.

    Posted
    MaryAnn
    • My Best Buy® Elite MemberElite Member

    I purchased this several months ago, so I've got it pretty well figured out by this point. I've got a dog that sheds obscene amounts of fur year long, and a toddler who enjoys seeing what messes she can cause, so the vacuum definitely has to work to keep things clean. And honestly, my house has never been cleaner. The downstairs (where it primarily runs) has no dog fur anywhere, no clumps in corners, no crumbs anywhere, and my husband's allergies are better. It usually runs 3x per week, otherwise fur starts to show up. The downstairs is ~1500sqft and has both carpet and hardwoods. It has to charge toward the end (navigating around the dining room chairs wastes a fair amount of battery), but doesn't have any issues other than that (it just picks up where it left off after charging). There were a few problem areas where it used to get stuck, but a little bit of shifting things around resolved that. If it gets stuck now, I usually find one of my daughter's socks stuck in the brush. I usually have to empty the bin halfway through, but I blame the dog completely for that one. It also doesn't have any trouble with the rugs that I own. Although if you have one of those memory foam dog beds that costco sells, it'll valiantly try to vacuum that and get stuck on it. Less frequently, I'll vacuum upstairs. It's pretty easy to simply carry it up there and press the button to start it. It's never tried diving off the stairs, although my mother-in-law locked it in a bedroom once thinking it would. So watch out for those mother-in-laws, I guess. I don't need to use the app all that often, but I do like it and it's fairly simple. Usually I just open it to peek at the battery life. Only issue on that front is that the vacuum sometimes loses its network connection. The vacuum does work without a network connection though, so if you don't have time to resolve that right away then there's no rush. Honestly, having the Botvac has made keeping the house clean way easier. I get overwhelmed pretty easily when it comes to housekeeping, and this keeps it from ever getting to that point, especially since it also forces you to pick up the floor before running it. I used to hate having people drop in because the house would be a mess; now people can just show up whenever and it's not a big deal. I am insanely happy that I purchased my Botvac D5. I actually typed this review while vacuuming.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thanks for such a comprehensive review, MaryAnn! Our customer care team can help with your connection issue. Please email rosie@neatorobotics.com and include ticket #451981 in the subject line and they will be in touch.

  • Rating: 4 out of 5 stars

    Great Vacuum

    Posted
    AdiRocks
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is the best vacuum cleaner robot available in market. Just like you I as confused between Roomba, Neato, Samsung and others. If you compare their reviews on multiple sites it becomes increasingly overwhelming and adds to your confusion. I did read CNET and consumer report reviews but I also asked a few friends and family for the review of the robots. Neato came at the top. I am happy with its vacuum capability, the time it takes to clean and efficiency. I love the way it covers the house. Now the downside - My 2 yr old is scared of it, lol. A black thing with a light on it moving around the house and making noises is fun for some toddlers and scary for others. She is taking her time to be friends with neato. On a serious note, the neato app is useless for me. I have been using it for over 6 months and the robot fails to operate though the app. It always shows the message 'Robot Offline' Even after reconfiguring the Wi-Fi per instructions a zillion times, the robot shows offline after a day or two of resetting. I also contacted Neato customer service and they were very nice with me. They also sent a replacement bot without a lot of questions. The new one I have is the same one. So maybe it is my internet and not the bot? But on the other side I have many other "smart" devices in my house and they don't give me such trouble. I don't depend on the app anymore and just use the button on the bot. I still love the unit as it does do its job very well.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very impressive

    Posted
    Mdricks
    • My Best Buy® Elite Plus MemberElite Plus Member

    Got this for the wife for Xmas. The flooring is 1/3 tile 2/3 hard wood about 1700 sq feet. We have a short haired lab mix. I have a fairly advanced "smart home" so I'm no gadget novice. I am very impressed with this vac. In preparation for Christmas, my wife mopped the whole house on her hands and knees. as spotless as anybody could get it. On the first try, the robot got half done and sent me an alert to empty the bin. I couldn't believe how much stuff this little thing found. Since then it has run three full times. On the first it got stuck on a power cord that was hanging directly in the way of the laser sights. The second time it got stuck on a decorative air vent. third time made it all the way through without incident. So i guess you could say it has a 33% success rate but I am fairly sure i have the house properly set up for continued success. We have a ton of furniture with multiple couches, end tables dining sets, a desk with credenza and a large entertainment center. The little bot tucks in to all the nooks and crannies and takes about 1.8 hours to do the whole floor. As far as i can tell, it is doing the whole house on one charge. I haven't tried the virtual barrier yet and that feature is very important due to a dog dish and a laundry room. i will update after some experience with that feature. i also have not tried it out upstairs where the house is primarily carpet. It really doesn't matter to me if it only works downstairs. The scheduling feature is really cool and I have it set for 3 am so we wake up to a freshly vacuumed home. I was very skeptical that a robot vac had the power to do a good job on my home. I stand corrected.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you so much for your incredibly comprehensive review! It's great to hear that your waking up to freshly vacuumed floors, there really is no better feeling.

      With some troublesome areas in your home, we're sure you'll really feel the benefits of our amazing No-Go lines feature.

      We really appreciate you taking time from your day to write this review and it's great to hear from a converted believer! ;)

      Your Neato Team

  • Rating: 5 out of 5 stars

    Worth the money

    Posted
    BusyMomof5
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So we bought this vacuum because we had been thinking about one for a while. We were looking into the Samsung Model but when our local store didn't carry that one we opted for Neato. This vacuum is GREAT! It mapped out the floor plans (up and downstairs) of our house without much effort and now everytime it clean it gets very detailed according to the floor of plan. When it is done it releases a photo of our floor plan and how many square feet was cleaned as well as how long it took. I used to think that I could do a better job with an upright vacuum in half the time but I'm telling you I was wrong. Neato takes about an hour to clean each floor and has an entire dirt bin full after each cleaning. We do have Neato run every day both upstairs and downstairs plus we have a dog and 5 kids and he does a GREAT job. Occasionally the bot will get stuck on things.... for example socks are our nemesis around here but he will send a text to the app saying he's stuck. You can move him and he will pick up where he left off. The Neato vac is quiet too... I have even run him at night when my kids are sleeping IN THEIR ROOMS and they are fine. He leaves awesome carpet lines which I love and saves my family a ton of time. If you are looking for a great robot vac STOP looking, throw this one in your cart and rush ship it! Its phenomenal. I was going to give it 4 stars but after reviewing my feelings of this little guy he deserves all 5 stars! Love it! Oh and one more thing maintenance is a Breeze so you can keep it running for years to come! So happy we made the purchase.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      We're very happy to hear how impressed you are with our D5 Connected compared to the competitor. It's great to hear that the robot the robot has been helping you out so much at home, it's great having freshly vacuumed floors all the time without the need to do it yourself! :)

      Your Neato Team

  • Rating: 5 out of 5 stars

    Best little helper for the house!

    Posted
    Verena
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Overall:We bought this amazing robot vacuum a few weeks ago and I can’t tell you how much we love it! The installation was super easy and the app looks very nice. The app: very nice looking and useful app! It lets you look at the cleaning history (both duration and area size of every run as well as the averages). It lets you schedule runs for specific dates and times (you can set several different runs eg one for during the week and one for the weekend etc). It also tells you the battery % and status of your Neato and lets you start, pause and stop the cleaning process. All in all, I think the app is great but I do wish it would show you a map of where it cleaned and where it is at the Moment (while cleaning). However, as of right now, I believe there’s no vacuum robot that does this. Cleaning: Neato cleans so well! It has no problem going from our dark hardwood floor, to the light tiles in the bathroom and then even on to our fluffy carpet in the bedroom! We had a different brand vacuum robot before which wasn’t able to clean our very fluffy carpet in the bedroom but Neato has no problem with that at all! And every time we clean the dirt bin (after approx 2 runs), we are amazed how much Neato picks up! However, the thing I love most about Neato is that it has a cleaning pattern and doesn’t just randomly drive around! It measures 15 sq feet at a time with its laser and then starts with the edges. Once the edges are cleaned it cleans the rest of the area in back and forth movements (think of it as large 0 shapes). And it knows exactly where it has been! Once it got stuck (my fault, I didn’t hide a cable well enough) it ran out of battery before being able to finish cleaning the apartment. No problem at all for Neato, it easily finds its docking station, charges until approx 80% and then goes right to the spot where it left off! Amazing robot! I would highly recommend this to my friends and family! It’s a bit pricier than other options out there but it’s definitely worth it!

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thanks for the great review, Verena! Our Botvac Connected does have coverage maps of where it has cleaned and we hope the other connected models will have this feature added with future updates.

  • Rating: 3 out of 5 stars

    Ruined my hardwood

    Posted
    LincolnFam

    This BotVac was great at first I thought until I noticed it was having a hard time turning when it got into corners. Because of the repeated turning it actually removed paint from my trim in my brand new home. Customer service told me that I’m supposed to put strips all over in those areas, but that is ridiculous when it needs to clean along the walls. I even turned on the sensitive setting and it has damaged my trim. I noticed the BotVac left several long white scratches on my new hardwood floors which BotVac said they are not responsible for any damage and that it is stated in their manual, to me this is a disappointing product because I have to be home when it is in use to be sure that it doesn’t have anything stuck in it or damage my floors any further. I keep getting error messages that it’s path is blocked, or that it isn’t connecting even though I just updated the app and reset my connection. It also seems to constantly have trouble returning to the base because it runs out of batteries and gives me a message to return it to the base. So far, after having this a few short weeks, I am wondering if I should have just spent the extra money on a roomba.

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi, sorry to hear this, this is certainly not the type of behavior we expect from the D5, we would like to look into this with you. Please email rosie@neatorobotics.com and have 542948 in the subject line, we look forward to hearing from you. Your Neato Team

  • Rating: 4 out of 5 stars

    good for everyday cleaning

    Posted
    swtneato
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Neato Botvac D5 Connected: Does a great job on hardwoods and a good job collecting surface debris on carpets. If you want embedded dirt out of carpets you will have to use a standard vaccuum. I have a long haired dog and it is a great way to keep the shedding hair on the floor minimized if you use it daily. However it takes cleaning the brush off occassionally. Technical issues: I am generally able to figure out technical issues but have not been able to learn how to program the neato to be programmed to vaccuum on an automatic schedule, although it is just a push of a button to get it started manually. Returns to base 95% of the time for me. Things that prevent it from coming back to base would be entrapment or clogged from a rug, sock and so forth. Also you have to make sure you block the areas that it can get trapped (behind the couch, under some pieces of furniture), which you will learn with use. I have put a vase on each side of my couch to prevent it from going behind and put a box underneath one of my cabinets so it cannot get under it far enough to get trapped. I would highly recommend the best buy 2 yr service protection! My neato just decided to have issues so I am taking it to best buy today. Comparison to roomba: My son has a roomba which he loaned to me to see if I would like it before I got the neato $500. Roomba $800 is alot more expensive but does not work any better than my neato vaccuum. I did my research and found the neato has more suction power than the roomba and does a more accurate pattern of cleaning.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi, thank you for the awesome review! We really appreciate it! We're delighted to see how well the robot is working out for you. You will have a lot more free time to spend with the dog! Your Neato Team

  • Rating: 2 out of 5 stars

    A little disappointed

    Posted
    Jaycamo
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had one of the original Neato robots. It still works even though it has none of the WiFi features and the screen no longer works. I have to say that the new one is not what I was expecting. The first D5 I had I exchanged because it would start cleaning and within 2 minutes would stop, reboot and just sit there. I would have to reset it just to get it to reconnect to WiFi. I have a very robust WiFi network and that was not the issue. The second one does not have the spontaneous reboot issue however it leaves loose crumbs all over even if it goes directly over them and it has a habit of very quickly jumping back every once in awhile. Maybe 5 times per cleaning. Sometimes more. It does it when it is in the center of the room. At first I though it was thinking something was in its path but no. It is pretty violent when it happens. Does not seem normal. It quickly goes in reverse and the whole thing jumps hard enough for the front to come off the ground. It does not seem to affect the tracking so I guess I have to live with it. For this price to have 2 with issues is quite disappointing. The sad thing is I cleaned my dining room with the new one and then with the old one and although the navigation was much better with the new one, the old one got all the crumbs.

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      It's very disappointing to hear about these issues you've experienced with your D5 Connected. We're eager to have a member of our team contact you to get to the bottom of what exactly is going on here. We kindly invite you to email rosie@neatorobotics.com and we'll contact you.

      Your Neato Team

  • Rating: 4 out of 5 stars

    Great but not perfect

    Posted
    Sj2151
    • My Best Buy® MemberMember

    Has great suction. App works great. No disconnect issues. I suspect those that have had problems may have dead spots in the wifi signal. I use Eero system to spread wifi. First time I turned it on was just to see if it worked. I had already vacuumed with an upright and a roomba earlier that day so I didn't expect any dirt. It stopped not long after. I thought it was malfunctioning. It was just full of hair and dirt. I was amazed. The bin is not huge but it's bigger than the roomba. Quieter than older roomba can hear tv over it but do have to raise volume some. Now my issues with it. It is a little slow. But very thorough hugging walls. The round piece on top is just high enough to cause it to either not get under furniture or it will get under and get stuck. Very annoying. So you cannot run it on a schedule unsupervised unless you don't have this issue. So I'm mixed on keeping it only because of speed and getting stuck. I still have the Roomba and use it also to get under the furniture. I will have to raise the height of some furniture a little with pads so it won't get stuck. The D design is better for cleaning corners but gets stuck easier in tight areas because it's not round. It can usually get out of areas when stuck but not always. If stuck under furniture then I have to lift up furniture or it will eventually just shutdown and send an error message.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you for your review. For the issues with your robot getting stuck, the D5 Connected now has virtual No-Go lines. This is available via an OTA software update. If you'd like assistance setting this up, please contact our Customer Care team: www.neatorobotics.com/contact-us/

      Your Neato Team

  • Rating: 1 out of 5 stars

    Junk product, Poor Quality, Poor warranty

    Posted
    rizoss16
    • My Best Buy® Elite MemberElite Member

    This product is junk. I had an old Neato XV-21 that lasted a few years, had to replace batteries but other than that the product lasted. I decided to go with Neato again because I had a Roomba as well and the circular shape and odd patterns were very strange. I have had the D5 for just over a month now and the unit is broken. The bot travels out 1 foot and receives an error,. I troubleshot the problem on the phone with Neato support. They had me clean lasers with cuetips and compressed air, something I never had to do over years with the old XV. Still no luck, they told me they will warranty the unit and to send it back. Neato support does not ship you a box to return the unit, nor do they ship a new unit to you until they receive the defective unit. It's a very poor quality product that does not last more than a month, and the warranty process makes it very difficult and cumbersome, as you need to spend time at a UPS store and spend money on packaging for the unit. In regards to the actual operation when it is working for the first month; it does a decent job cleaning but gets stuck often and requires interaction often. We have all hardwood floors with one carpeted room, small 700sq ft home, and the bot goes out every morning. Almost every day I come home to the bot being stuck on nothing and for no reason, other than it needs me to pick it up, put it down, and press the button for it to continue. I was super excited about the D5 and was awaiting it's release for months. The large dirt bin, side brush, and high capacity battery, along with cleaning statistics is what sold me over any other bot. However, if one month is all I get for $600, then I would indeed consider the product; junk.

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      We are sorry to hear that this was your experience. I can see that you've been in contact with our customer care team. If you would like us to look into this matter for you, please email otto@neatorobotics.com with your ticket number in the subject line and we'll be in touch.

  • Rating: 5 out of 5 stars

    Powerful vacuum that easily beats the competition

    Posted
    RGChicago
    • My Best Buy® MemberMember

    I got the Neato D5 on sale. It is truly wonderful. It connects to Wifi and can be controlled via the Neato app and via Google Assistant. For those having trouble connecting to Google Home, connect it in the web at assistant . google . com and say "Talk to neato" then "Tell Neato to clean/pause". It creates a floor plan of your house in which you can draw virtual walls in areas that you do not want it to go in. It cleaned my whole home in 1 hour with 50% battery remaining on turbo mode!! Since the dirt bin is huge, I did not have to empty it at all until after it was finished. Also here is a tip: "PAUSE" the Neato, DON'T "STOP" it. If you stop the Neato midway through its cleaning job, it will end the job and will NOT be able to dock itself to its base. However, if you "pause" it, it can continue its cleaning job, and it will also be able to dock itself. Also, every robotic vacuum has its weakness. The only two weaknesses of the D5 are the following: cords (free the ground of loose cords as much as possible) and thick shaggy rugs (regular rugs are OK though). Still, this vacuum is worth every penny, especially if you're able to get it on sale.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      It's always amazing to pick up a D5 Connected on sale! We really appreciate you taking time from your day to write this 5 star review and to let us know how well your robot has been performing in your home!

      Your Neato Team

  • Rating: 5 out of 5 stars

    Smart Robot Vac with powerful suction

    Posted
    Txk6632
    • My Best Buy® Elite Plus MemberElite Plus Member

    When I first took it out of the box and connected to the charging base nothing happened. Waited 2 hrs, no LED indicators. Tech support said it was probably dead on arrival and to exchange it. Left it on the charger all night and Bam, in the morning it was fully charged. Connected the app which is super easy. And began the first clean. First thing I noticed is how smart this vacuum is, it uses mapping to vacuum so not just random like my Bobsweep. Second, I have a 1200sqft apt with a husky who is shedding and this vacuums turbo mode is perfect for that on the hardwood floors or shag rug. Also, the best feature that separates this from other brands, after a few times of the vacuum mapping, you can add virtual No Go lines on the map thru the app. Meaning if you don't want the vacuum to go somewhere, just draw a line on the map. No more magnetic tapes. For example, I don't want it to go under my entertainment set because there are wires, so on the map I just draw a red line there and it avoids it. You can also draw squares or circles for spot cleaning. I feel more confident having this robot run while I'm out and not come back to it stuck somewhere.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      We really appreciate you taking the time to write this wonderful 5 star review for your D5 Connected. It's amazing to hear from our amazing Neato Robotics customers!

      Your Neato Team