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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 935 reviews

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Rating by feature

  • Connection Quality

    Rating 4.0 out of 5 stars

  • Performance

    Rating 4.1 out of 5 stars

  • Setup

    Rating 4.2 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the ease of use, performance, and range of this Dual-Band AC1200 Router with 8 x 4 DOCSIS 3.0 Cable Modem. Many appreciate its strong WiFi signal, good coverage, and relatively easy setup process, considering it a good value for the price. While some users noted that the device can get warm, the positive feedback on performance and ease of use outweighs this concern for most. The modem's compatibility with various internet providers is also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 935 reviews
  • Rated 4 out of 5 stars

    Ok

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked as needed for about a year. Somewhat slower than hoped

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    It just works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a little bit of trouble turning up services but a factory reset solved it. WiFi is fast, the connection is reliable, but there is a drawback. When this unit gets too hot it like any other piece of equipment gets a little funky. The easiest way to remedy that is to make sure nothing around it is too close or on top. Otherwise great modem. Far and away better than the one you’ll get from your provider.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Solid product, easy setup.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Covers the whole house, this was easy to set up and no mod monthly charge from the cable company. The phone app is nice too.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Broken and can’t return was not offered add on

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for LESS THAN ONE MONTH and have been without Internet for at least seven days this product is NO LONGER RETURNABLE and the rep that checked me out DID NOT OFFER ME AN EXTENDED WARRANTY PLAN!!!!! constantly had flashing lights and SLOW SPEEDS WHEN IT DOES WORK EVEN WITH A HIGH SPEED PLAN!! you can’t even connect to the network most of the time!!!! the on and off button is confusing, the stupid antenna things are all wobbly THATS HOW THEY ARE MADE!! Device ALWAYS RUNS HOT no matter how or where its placed. DOES NOT COME WITH A COAXLE CABLE THATS REQUIRED TO USE WITH XFINITY SERVICE EVEN THOUGH IT SAYS ITS COMPATIBLE ON THE BOX !!! So expect to spend another $20+ dollars for another cable!!! I’ve had issues with this brand in the past and was desperate to get some thing because I just moved and I wish I would’ve done my research before I bought this. I no longer will be shopping at Best Buy and also will never buy from this brand again. I think BEST BUYS RETURN POLICY SUCKS BECAUSE SO DO THEIR PRODUCTS!!!!! I will be FILLING A CLAIM WITH MY BANK AND WILL GET MY MONEY BACK BECAUSE I DID NOT JUST SPEND $100 for 3 WEEKS OF MEDIOCRE WIFI!!!!!

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi AshleySchumacher,

      Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.
      NETGEAR Team

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best router. My internet speed is 100mbps but with this I get more than that. And the signal is strong and covers my entire house

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Consistent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and setup. Consistently holds our upload/download speeds. I can access wifi in every room and floor of my house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good product at a good price.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to setup wireless at a family member's home. It was easy to install and had good coverage.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Excellent for the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase. It is affordable and does provide the speeds that it advertises.0

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router... easy to set up and control

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes a few easy steps and then a little waiting to get all set up. Maybe an hour or so total. Haven't had a problem in the month I have been using it. Use for both work (lots of video meetings) and personal viewing and internet use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 5 out of 5 stars

    Very solid router and good value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and easy to install. It has a good range and both 2.4 and 5 GHZ

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    powerful and works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great in a small apartment. Even with the door closed, we get good range in other rooms

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Modem router coMbo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product east set up and great price. The app makes things easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been the best so far modem we have used..

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great router for a small-medium size apartment.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router for a small-medium size apartment. (1000 - 1200 ft) Easy to setup. Easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    NETGEAR - Dual-Band AC1200 Router with 8 x 4 DOCSI

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works fine in the single apartment. It runs the desktop at gigabit speeds wired, and everything else on Wi-Fi.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    New router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this! Easy to set up. No more slow internet from my old router/wifi.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Excellent Performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and works great. My old router was giving me fits and I've had zero problems since I got this one,-.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Router !!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with Xfinity.. Easy to install and configure.. Will recommend to others !!

    I would recommend this to a friend
  • Cons mentioned:
    Ethernet ports, Heat

    Rated 4 out of 5 stars

    Cool use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets there job done. There are only 2 Ethernet ports and it does get quite hot quickly

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 5 out of 5 stars

    Nice modem/router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great and easy to setup with Comcast/Xfinity and has very good range.

    I would recommend this to a friend
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