Customer Ratings & Reviews

Not sure why but I have had to unplug and reboot the modem 4-5 times a week and we have only had it a month now

It would not connect. Hopefully It's Just the Wrong Router

I returned this. it was advertised as a modem and router but it is NOT A ROUTER. it is clearly stated on the box that it requires a router and WIFI connection. I also received a link from Best Buy stating "Look what your new ROUTER can do!"

It did not work with my Xfinity it only had a 2.5g I returned it the same day still have not got my refund

returned to store. Never worked. Never was able to get a connection. Spent 3 hours on the phone with Comcast.

Not worth it. Stick with the equipment that your provider has, keep in mind they won’t help trouble shoot.

As a buyer, I'm uncomfortable seeing the name of a competing internet service provider on the actual tech product I'm considering. Looks like a thing that will only work with Company X. But I did a LOT more (time-consuming) research to be sure the Netgear Nighthawk CM2050v would be the modem to grow into, even if I discontinue my RCN phone/internet service and want to keep my landline and fax phone line with another ISP. It wasn't plug-and-play, as one of the video reviews would suggest. I'm not sure how that person plugged it in and had it interface with her ISP and router with no phonecall to her ISP. There's a MAC number on the unit that needs to be reported to your service provider in order to get it running. (Maybe if you're with Company X, you don't need to call it in?) Alas, the phone agent at my ISP ultimately bailed and scheduled me for an in-home appointment. After a lot of household disruption, this cable modem works as well as to be expected within the bounds of what I pay for at RCN. There was an initial internet outage that lasted an entire overnight (which isn't usually our experience, which is defined by frequent but brief interruptions). So I got nervous when already I was having to recycle the power on this thing and start over. But as some of the other reviews indicated, that might happen at the outset, then after that, smooth sailing. I'm disappointed that I still have to rent a separate RCN modem just for the landline phone and fax machine. But I'm so pleased there are companies still providing landline service so I can keep these amenities in my home office. I can also send a fax digitally, sure, but it's such a convenience to send/receive faxes out of the same box that makes copies, scans, and color print jobs, so why not keep my fax line, too? Company X does warn on their product that though there are two phone lines indicated, you'd need to paying for a 2-line package in order to use both. At this point, those lights remain dark because I'm not using them. Glad I got this for the same price as a no-phone Nighthawk unit of the same caliber thanks to a sale at the time of purchase.

This was a great product. Never had an issue with it other than wish it would have lasted longer

Very seamless setup including the connection to Xfinity totally using the app with no people involved. Meets expectations with speed and stability.

Had to walk out in the rain with a 500 dollar purchase cause they want 10 cents for a bag

Received a great deal on the price and the modem has been exceptional. Great support from Netgear to troubleshoot issues.

Easy to set up and provides the speed I wanted. Takes up virtually no space, too.

Great product, cleared up my all my connectivity problems from Comcast and replaced my old modem

The modem was great when it worked. It lasted 2 years and a couple months for me and then stopped working (wouldn't even boot). This gave me a chance to better understand the Netgear warranty and support apparatus which is pretty useless. The online support is limited to 90 days - and you can't even download the firmware to try and reset the modem using TFTP. In any event, given how expensive the product is, you need about 2.5 years to break even against just renting the modem from Comcast (and that doesn't take into consideration the need to purchase a WiFi router on top of it). I would look to competitor products going forward.

Well worth the money. It has a 2.5 gb port. Never overheats and is very very stable. It has two telephone ports so those of us that have two lines this will work. It took 10 min to get it setup with comcast and has been working well for a year now. It will pay for itself in no time rather than renting one from comcast. Best modem I have ever owned and will be future proof for a while since it is docsis.3.1.

Worked as advertised. Easy to set up. Achieving far greater speeds that we were able with an older modem. Works great with Xfinity internet.

Works great. An improvement for my home system replacing the Xrinity gateway for “Triple play “ package. Various devices kept dropping off the home network but not since we installed the Nighthawk

I am happy to this point. My internet speeds seem to have went up, slightly above what I am paying for.

It’s great, super fast. We noticed and improvement immediately.

Easy setup. Great speed. Just had to plug and play.